We booked a car for 4 days to collect at midday from Milan airport, however we were delayed and arrived at 5 pm to collect car from Gold Car. We were told that we were too late & our agreement had been terminated by you. We paid for the car for 4 days so whatever time we turn up should make no difference. We had to hire another car which showed online price of 70 euros got charged 299 euros, if we wanted on line price we would have to wait 3 hours! It a total scam as our friends booked with Avis and they were delayed the at same time and were able to pick up their car without an issue. .