Paid £387 GBP for 8 days rental after I broke down on my way to Dover then Calais France ,so only option was renting a car to catch my ferry after my breakdown insurance wrongly booked starting date so I was not covered on that day. I spoke with Hertz and Holiday Auto The agent confirmed to me that MAN Airport takes debit card and if any issue to ring back. She was professional and very helpful during taking payment. Paid the fund plus insurance and went to collect at Man Airport 11PM Very cold with 4 kids,Agent started asking if I really wanted 8 seaters 3 times I said yes, he went in and out for 30 minutes only to be told that I failed a credit check and I will not get the vehicle to contact experien for reason.I showed him I have experien account in my mobile it can't be,he insisted that in his computer it shows customer not found so he is initiating the refund and I should receive within next 5 working days. I offered him another card he said no it has to be same card I used to book to run a credit check and he does not know the reason why he can not see me at all in his database. Today is 10 days back from holidays no refund I contacted them only to be told maybe I did not have enough money so I need to send them proof. this time she is no longer helpful because is to pay back the money ,I had enough money with 6 times the amount they required for deposit ,I sent them bank statement now they are looking into this ,agent confirmed I spoke to them regarding debit card prior booking but does not know the reason why I was not given so it might take 20 days to establish and I am entitled to some compensation not a refund . I told her I need full refund not a compensation and this is what the Customer service told me Hertz should not offer u a refund, So beware some TC they asked you to confirm with a car rental company but when it comes to pay back this does not apply as HERTZ Clearly states refund will be given in I don't know the reason myself what was the reason I did not have the car, is it a Credit check or no car I have no idea. I will take this to my Bank to claim chargeback first this is not one of the TC that if you fail credit check no refund will be given . I give them 14 days to resolve first .I have high score on my experien and my name is on electoral with no bad credit I can see the search they done appears in my credit search the same day so I need to know why they did not give me the car ended up losing 4 nights of hotel booking plus missing ferry which I am now claiming through travelling insurance . Now I have accepted Cheap is expenses (buy cheap and always buy another one cost you more while buy expensive and stay with it forever.. Today they reply to me that tc states if u fail security no refund so I have no idea what I failed because I would not fail security I had all documentation as u know I was traveling.. Passport, Drivers licence, bills, work bank statement etc. And my name clearly on eloctral.. Now I'm waiting 20 days to hear from them. I believe hertz did not have the car that day cause prior to this I rented with Thrifty car for a month and had no issue.