FRAUDS!!! FRAUDS!!! FRAUDD!!! STAY AWAY!!! This company is just fraudulent. After booking a vehicle online, my receipt showed incorrect information, drop off and pick up location, no insurance, so I didnt stress and thought I'd sort it once I land in Australia. WELL that was an absolute nightmare, the lady at the desk was absolutely lovely, however holiday autos is a 3rd party so I had to chat to them to make changes. It took almost half an hour to find a phone number for them as they weren't replying to my FB messengers messages. When I finally got through it had been 58minutes from booking time and I was told I was too late to collect the vehicle and I needed to make another booking, the lady at the desk scratched her head and said no the car is still available. Anyway once we determined I could collect the vehicle that was when all the hidden costs were introduced to me, basically to drive the car away was going to cost me another $500 and we had just returned from a 12 day holiday I assumed what I paid online (other than $79 for insurance which I could pay at the desk) covered everything. I ended up walking away and my family and I were stranded at the airport. We ended up calling family to collect us and went away to rent a vehicle for the remaining 4 days of our holiday, ($157 0 access, free transfer drop to another airport, a free extra driver, airport transfer to and from, no hidden costs) and I will never ever use this company again. Read all the reviews they are disgusting. I am now home and have been denied a refund as this is all my fault and as I was too late to collect the car (even though the car was still held for me) they cannot refund. This company is just here to take your money, and any issues can not be resolved on the spot!!! The stress is not worth it!! STAY CLEAR