David Pringle
Beware cheap quotes with get out clauses in the small print We used Holiday Autos to book a car to be picked up at Barcelona Airport. As we were working our way through Gatwick Airport to fly to Spain, we received a call from Holiday Autos to say the car we booked was no longer available, but they had found two alternatives. One was from the same car rental company (Firefly), but was more expensive, while the other was from a company located off-site (Centauro). Fearing that Firefly couldn't be trusted to follow through, we opted for the off-site booking. When we arrived in Barcelona, we eventually got to the Centauro office by shuttle bus and tried to hire the car. However, Centauro told us we had to drop the car back after 7am in the morning (a ridiculous requirement at a major airport), which would mean missing our return flight. Holiday Autos hadn't warned us about this. We called Holiday Autos to cancel the booking and were told we were too late and we had to pay the full amount. Stupidly, we asked Holiday Autos to find us another car at Barcelona Airport. They did, but failed to tell us that we needed a credit card with both a christian name and a surname to pay the deposit with InterRent. When we tried to hire the car with a credit card with an initial and surname, InterRent wouldn't accept it. We quickly called Holiday Autos to cancel the booking and this time we only had to pay a cancellation fee, rather than the whole amount. By now, we were approximately £140 out of pocket and still no car and at the mercy of the car hire companies at Barcelona Airport. This time we decided to skip Holiday Autos and talk directly to the car hire companies. Not surprisingly, all the quotes were much, much higher than those offered by Holiday Autos. When we complained, Holiday Autos pointed to small print in its T&Cs that you can't read when you make bookings over the phone. Don't use this company - it doesn't tell you what you need to know.
3 years ago
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Holiday Autos has a 1.1 average rating from 483 reviews

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