Ordered some Christmas lights and paid £6 for delivery on a named day. No other information or emails received to inform me that the order has been despatched. Rang them to ask when delivery will be and they said "there must be a glitch on the system as can only see the order placed and no other information, will contact our warehouse team and get back to you within 48hrs"!!!! A quote from their website: "We aim to deliver all items within the delivery window displayed on product pages" (Lie number 1) "If there are any delays with your order, we will notify you in advance of any issues" (Lie number 2) Homebase, if you can't deliver a product, you have no right to take my money. Now I have to purchase more lights and wait for a £50 refund! I'm sure they'll hold on to that for as long as possible! This will be the last time I order from Homebase, absolutely no customer service. Will be contacting Mr McGloughlin to demand an explanation for such poor service.