erview Reviews About Homebase Reviews 169,153 • Excellent TrustScore 4.5 out of 5 4.3 VERIFIED COMPANY In the Home improvement shop category www.homeba se.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 98% of negative reviews Replies to negative reviews in < 24 hours Profile and reviews have been merged Locations149 Pick a location to see its reviews Reviews 4.3 169,153 total 5-star 64% 4-star 9% 3-star 6% 2-star 5% 1-star 16% Your review is pending.Read more Mr Mw Khan 6 reviews Rated 1 out of 5 stars Order #547243514- Disgraceful Customer Service Order #547243514 This company employ ' customer services operatives' who blatantly lie and gaslight the customer. I had a delivery scheduled for 5th of January 2024 and at 3.30pm rang to where it was since apart from a text message at 7:01 the previous day stating my order would be delivered on 5/1/2024 and i would receive another text when the vehicle had left the depot By 3.30pm i hadnt heard anything and rang homebase customer services. The operatives communication was hard to understand butshe told me at first the order was scheduled for 26/12/2023! I informed her no its due today 5th jan and why hasnt the courier xpo contacted me. She said she would investigate and get back to me. I received an email from a ' Rutuja' stating Rutuja (Homebase) 5 Jan 2024, 15:44 GMT Hello, Greetings for the Day! We got an update from the carrier XPO that they are tring to contact you but there is no reponse from your end. They informed that It will be afternoon delivery. They deliver from 7am-7pm Kind Regards, Rutuja Homebase Customer Services' This comment contained an absolute fabrication . Nobody from XPO had contacted me. So i rang XPO direct at 3.53 pm and spoke to a helpful lady " victoria" she said nobody had tried to contact me as the goods were still in the warehouse and i would only be contacted once the delivery left the warehouse and it would be a text. She than again confirmed there was no record of me being called by xpo. So " Rutuja" in Homebase Customer Service was lying and gaslighting the already inconvenienced customer. Not on. Not on at all to try to apportion blame to a customer and lie like that. I wont be dealing with Homebase again.
3 months ago
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