Anonymous
Purchased a garden table and chairs on click and collect. Discovered on unpacking the fixings were missing and also the top of the table was damaged. We were told they could not replace the table as it was out of stock but the fixings were ordered. However these never arrived so we agreed to purchase our own fixings from another DIY store and Homebase agreed to give use a discount. We were initially offered £20 which barely covered the cost of the fixings. It has taken many phone calls and visits to the store to get a more realistic discount. The poor quality of the product, manufactured by the same group as Homebase, and the poor standard of customer service especialy in store has put us off shopping at Homebase again and we would not recommed them to others.
2 years ago
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Homebase has a 1.9 average rating from 923 reviews

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