Ordered paint and wallpaper from Homebase and paid for delivery. Received an email informing me that my order would be delivered two days later by Yodel. Great I thought except when the delivery driver arrived he was from APC and had 1 tin of paint. An hour later Yodel turned up with an opened package containing rolls of wallpaper, fortunately no damage and no tins of paint.
On phoning Homebase customer service I queried why so far my incomplete order has been delivered by two companies and ask where the rest of my order was. I got the distinct impression that the Customer service rep had heard it all before. He informed me that the paint was coming directly from the suppliers but would refund postage for the delay and lack of communication.
Two tins of paint where duly delivered one damaged and leaking, customer service again reacted as though this was par for the course and apologised and told me another tin is on it's way.
Never again will I use Homebase.
9 years ago
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