Excuse after excuse, lack of customer care, no procedures in place to handle complaints. Really really really poor company. Ordered crates for moving house with plenty of time. They charged me and DID NOT SHIP THEM. They then tried to blame DHL rather than taking any responsibility, they don't get it, I didn't have a contract with DHL, it was with THEM. Then they won't refund money without a 3 day delay, yet they're happy to take the money INSTANTLY. When you absolutely need anything, ensure it's not from HOMEBASE!!!!!!!
3 years ago
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