Absolutely the worst customer experience in a long while. Basically its so difficult to get hold of anyone to rearrange delivery. Automated response saying cant deliver on date agreed so please call. Tried several times and waited for ages and gave up. Was called by Homebase numerous times - again an automated system - choose 1 to wait on line for an adviser - after frequently trying this for 5 minutes at a time . Gave up. Will visit the Homebase store in Weston-Super-Mare wher made the order to see if they can help! My job Title is Customer Engagement Manager and I spend my life ensuring customers get the best possible journey. I'd be happy to offer Homebase my assistance - it would be money well spent and I am sure customers would be happier and then potentially recommend , refer , retransact and Homebase profits would grow !! Will I ever want to go through this experience again ? I wonder ?