Anonymous
Oh dear, Homebase as we knew it no longer exists. In my dealings with them over the past few weeks, I have sometimes felt I was losing my mind. Sofa bed we wanted was in stock for delivrry only, so I completed and paid for the order. Then received an email confirming the order and delivery date. Five minutes later I received an email cancelling my order. I then ordered it again three more times. Each time the order was confirmed, then cancelled. I now have so many emails from them it is a joke. I don't think their helpline is UK, because not sooner do you get through and explain the problem, you are cut off time and time again. Homebase doesn't seem to have any stock either online or in store despite their advertising items as being available. There is something really very seriously wrong with the store we once knew as Homebase. Customer service is zero and going into the store to speak with someone is a waste of time, as nice as the staff are, they can't help either. What a bizarre was tomrun a business.
1 year ago
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