on the 14th August my wife bought a 5 litre tin of Homebase paint. Unfortuntately it exploded in her car. She came home covered in white paint as she had attempted to clear up the mess when she parked in a nearby car park. Anyway we contact customer compliants and they advised us to send over images and proof of purchase which we did. Then the management at the Woking Branch got involved. That is the branch where we purchased the paint. The general tone of thier emails was that they did not believe us. Then the area manager boosted that he has never heard of a can of paint from Homebase exploding. I have subsequnetly found this article as follows:-
http://www.diyweek.net/tin-of-paint-explodes-over-homebase-customer
The 14 August was a particularly hot day and I thought it was important to tell homebase about this issue because I feel that they should warn their customers about carrying paint in these extreme temperature. But instead we got a very COLD and NEGATIVE response. I think it started from the minute go. I have a good idea why that is the case!!! Something to do with my origin!
DO NOT SHOP AT HOMEBASE. If you read the link about the other case it is perfectly clear that Homebase use sharp practice when they deal with customer rather than in the spirit of good customer relations.
2 years ago
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