Here is the communication with the customer services team. Delivery date 6th Feb. After waiting in for the 2nd day. Get told that it will be the 9th. IKEA delivered their items on time. Never again will I use Homebase. Chat to us at Homebase 14:06 Homebase Harry Homebase Harry says: Hi there, I'm Harry, your virtual assistant. Please pick one of the options below and I'll try to help says: Order Query Homebase Harry Homebase Harry says: Please select one of the below says: Talk to a team member Homebase Harry Homebase Harry says: We just need to take a few details from you Homebase Harry Name James Flatman Email jim_flatman@hotmail.com Postcode NR7 0DY Query When will I receive my order? Homebase Harry Homebase Harry says: Thank you, I will connect you to our next free team member. Sohel Sohel says: Hi James. Good Afternoon. Hope you are keeping well. Sohel says: How may I help you? says: I haven’t received any notification about my order being delivered Sohel Sohel says: I am sorry to hear that you have not received any notification for delivery. Let me quickly check the details for you. Give me a moment please. says: Ok Sohel Sohel says: As I can see you have placed an order (465510856) for 1 QTY of CLEVER CUBE 2X2 WHITE and 1 QTY of CLEVER CUBE 2X4 WHITE. Are you referring about the same order? says: Yes - I’m supposed to receive information from your courier but have received nothing Sohel Sohel says: I totally understand your concern and please accept my apologies. As I can see your order will be delivered by our carrier DX and the promise date for delivery is 9th February. Normally the tracking number gets generated a day before the delivery date and hence you have not received any update from DX. Sohel says: They will send you a 2 hour window for delivery on the delivery date. says: The delivery from yourselves was the 6th February- waited in all day yesterday, waited in so far today. This is not acceptable says: This is what is on my order says: Clever Cube 2x2 Storage Unit - White Clever Cube 2x2 Storage Unit - White Quantity 1 Price £55.00 Delivered on Monday 6th February Clever Cube 4x2 Storage Unit - White Clever Cube 4x2 Storage Unit - White Quantity 1 Price £85.00 Delivered on Monday 6th February Sohel Sohel says: I can totally relate to your situation James and please accept my apologies for the delay but it has already moved out from our warehouse and still in transit to DX depot. Once it reached the depot, your tracking number will be generated and DX will get in touch with you regarding the delivery window. says: But this isn’t acceptable says: You committed to delivery on the 6th. Named day Sohel Sohel says: I agree to you on this James. I will go ahead and share your feedback with our team in regards to this. says: I ordered items from IKEA on the same day as I ordered from yourselves- they arrived this morning as promised. This is unacceptable so wjhat are you going to do about it- I want results not feedback Sohel Sohel says: Please accept my apologies for this James. The parcel has already moved out from our depot and the promise date is for 9th February. You can be rest assured and we will make sure it will be delivered on that date. says: I want it today not the 9th. You promised me the 6th. So how are you going to fix this and when please Sohel Sohel says: I am afraid but the parcel is still in transit and it cannot be delivered today. It is still in transit James and we do not want to give you any fake promises as we understand that it was not delivered as per the expectations. says: You interface with your delivery agents and you can asked them to expedite. Why was I given the 6th as delivery date- you are noting getting my frustration Sohel Sohel says: I can sense your frustration James and if that would have been possible for us to arrange delivery today, we would have definately dont that for you but as the parcel is still in transit, there is no tracking number generated with DX that we can ask them to expedite the delivery. says: You have a tracking order for the delivery. Your agents wouldn’t have accepted this without it. I want this fixed and you haven’t told me why I was given the 6th as delivery date. This is costing me money. Sohel Sohel says: I can give you the order tracking number of Homebase which you can use with DX to track your parcel but you will be able to track it only once the consignment number is generated with DX. I totally understand that you have been promised delivery date as 6th February but due to some reasons it has been delayed. As I mentioned if this would have been possible for us to arrange the delivery by today or tomorrow, we would have definitely done that for you. I will go ahead and share your feedback with our team to make sure that this does not happen again. 14:34 Type a message