Stewart Turner
Ordered a tall bathroom cabinet from the Truro store. It arrived with the packaging in an awful state. Parts were damaged and other parts were missing. Reported to customer service who said they would arrange collection of the damaged unit and deliver another one. Another cabinet was duly delivered the same parts were missing along with the door hinges. Reported to customer services they said they would send out hinges by return and see if the missing draw parts could be sent seperatley they would call me and let me know later that day. No phone call received. The next day 2 hinges arrived which was fine except I needed 3!!!!!. and the original cabinet still here a week later. Fed up now called cutomer services to cancel the order and ask for a refund. Told I had to contact the store to do that and was duly was told a refund would be issued once the second cabinet had been collected which is now going to be on the 4th May 12 days from now.!!!!!!! This is one of the worst experience I have had with any company which I did not expect from Homebase. Buyers beware. abysmal company to deal with.
1 year ago
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Homebase has a 1.9 average rating from 925 reviews

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