Ordered a £400 lawn mover online, delivery was received within a week, but the package was open and upside down on delivery with a damaged lawnmower. I called Customer Services, who arranged to collect and send out a replacement. The replacement arrives a few days later, but again the box was delivered upside down and open. I have refused to accept the 2nd delivery based on the fact that I don't know why again the box is open and upside down, and uncertain as to whether there may be missing parts or if the mower is damaged or faulty! This is an appalling service - why would you ship an open package upside down? Awful ! I think the Customer Services team is ok, but the service of sending out the delivery is awful and not one I would trust in future.