Julie McGowan
Our kitchen was supplied and fitted by Homebase 6 years ago (10 year guarantee). Just before Easter a wall unit, with wine racks attached each side, simply fell off the wall and smashed on the floor with such force that the unit shattered. Had we been in the kitchen we would have been severely injured - our small grandchildren would probably have been killed. Despite lengthy debate since then Homebase’s continued response has been that the installation was only guaranteed for 3 years, so tough luck. We have argued that this is an exceptional occurrence and so should be treated differently. Every other major kitchen retailer we have spoken to has said this should never happen at any time and it is due to bad workmanship. Homebase said we should have checked at time of completion which of course we did, but we don’t have x-ray vision to see that a wall unit has been correctly bolted to the wall behind it! Our insurers will pay for a new floor as it has been extensively damaged but not for the shattered unit because it’s bad workmanship not an accident, but that holds no sway with Homebase. We have lost valuable and personal contents from inside the cupboard, we cannot find a replacement that matches the rest of the kitchen, and the floor units will all have to be taken out to remove the old flooring, as it was already laid over previous tiles so this cannot be done again. Appalling attitude from Homebase. We are now going to the ombudsman and the small claims court.
10 months ago
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Homebase has a 1.9 average rating from 924 reviews

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