Anonymous
Ordered online and never received product. Homebase keeps repeating that the supplier say it was delivered to a neighbour when none of my neighbours have received it. Clearly went to wrong address and I have said as much but Homebase is not doing anything to help the situation and isn't giving a refund even though I haven't received a product and as per consumer protection legislation they are responsible for ensuring I receive the product. Absolutely terrible service and then follow up customer service with complete disregard for customers and the responsibility they have as a company.
2 months ago
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