As a first time customer with homebase online I can say I will NEVER use their website again. They have taken payment for the order I placed but there is no order and when I have phoned several times today, including with an authorisation number from my bank to complete transaction I have been left waiting for a phone call to tell me what is happening for over 6 hours. I have phoned back only to be told that the member of staff I spoke with has left for the day and without an order number theres nothing they can do until tomorrow at 10am. Now I have no money, no order and have been left in limbo as to what is happening so cannot order elsewhere.