Ordered several building items on line for collection instore today. Stock unavailable at our nearest store, but shows all items available from a store a distance away. Confirmation text received to give collection details. Upon arrival, they have only 3 items out of a total of 11. Complete waste of time!! Sorry for the assistants who desperately tried to complete order to no avail, but come on Homebase, if you order on line showing items available, you also expect the store to double check they can complete the order. If they can't, they should use the contact number provided to inform the customer. It's hardly rocket science! Wasted a whole morning due to Homebase's inefficiency,. What a rubbish system!! Won't use again.
10 years ago
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