The WORST DIY Store around bar none!
Placed an order for 5 items 2 weeks ago for £104 on the basis all items on the website were shown as being in stock and delivery, which I had paid for would be in 3 days. Received the confirmation e,-mail promptly so was reasonably optimistic my goods would be delivered. Homebase immediately took the money for the goods from my account.
Having waited for a week with no update I sent in a customer services web form from their web site asking when I was going to receive the products I had paid for.
3 days later I get an e-mail saying my products were being dispatched forthwith. Next day DHL arrived with a small package containing 2 rolls of masking tape (£8) no sign of the paint I'd ordered worth £96.
Been sending various e-mails and submitted another web form all of which are being ignored.
Homebase if you cant provide a service shut down now - you are using Covid-19 as a smoke screen - do NOT publish lies and misinformation on your web site regarding availability of products. A real corporate scam.
Order No : 4071243910
5 years ago
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