Bought a shower tray and cubicle and tiles from Homebase Waltham Cross. Staff were excellent. I am a qualified plumber and when placing one of the glass panels on the tray it shattered into a thousand pieces. I phoned up the store and explained ,they put me through to distribution depot who then put me back to store, who then put me through to D.D who then put me back to store. To get my shower done I offered to pay for one panel but they said I would have to buy a whole new shower. They gave me the manufactures details who said the same , I would have to buy the whole thing. Which I found unbelievable. In the end I got so fed up being messed around and got thepanel made up exactly the same as original one for £70. So why couldn't' anyone been a bit more helpful as it wasn't my fault. I suppose I could have persude this further but I wanted a shower. By the way, although I got nowhere.,the staff were always polite and friendly . I hope someone from Homebase reads these reviews and think how they can improve, because they are a good store