If I had choice of zero stars this is what I’d choose. Ordered paint 4/4, paid £6 delivery charge with 7 day delivery expectation but today as at 5/5 still no paint. I’ve received emails confirming delivery dates that have come and gone and now managed to contact local Homebase and received differing explanations all of which appear to be that I am being fobbed off. I wait in hope for a delivery but have no confidence that I will receive this. Advised on phone by Rayleigh store person yesterday they had some in stock so I went this morning to get this. Got in the queue and was told they had no paint in stock and they were not giving out refunds. Other items I have ordered from different retailers have all arrived on time. Appalling customer service from Homebase ... I wish I hadn’t bothered.
5 years ago
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