I had the same problem with a new kitchen. Ordered in January to be fitted second week of march. The salespeople were very convincing and I thought by the middle of march I would be the proud owner of a lovely kitchen. Oh how wrong was I?! Got messed about, passed from pillar to post then back again to the point where I told them to stick it after a week of lies. I still haven't had my deposit back and have a hob, sink and taps in my house over a month after it was delivered. I thought Homebase had forgotten about them but no, I had a call from the Swansea store to ask when they can collect them. I'm deciding to ignore their calls for a bit then give them several dates when I know full well I shall be in work, then when it suits me I'll allow them their items when I've received my full deposit - works both ways :-). I'm just very lucky I read reviews and heeded them before they started ripping my old kitchen out and replacing it with their crap