I’ve just had the misfortune to visit the store at Syon Lane, it is truly the worst customer “service” I’ve ever come across! The staff are completely uninterested in helping, selling or giving any kind of service whatsoever! I wanted to buy a cordless drill, I waited for ages for a staff member to come and help, eventually I decided to go and find someone. The first staff member I approached made it very clear that he couldn’t be bothered as he was SO busy stacking a shelf. I went off to find another, the next one had to be cajoled into “helping” me, we went to the tool section whereupon having scanned the item I wanted he announced that they had NONE in stock ! I asked why don’t you sell me the one on display ? To which he replied that it’s only for display !!! So you have on display an item you DON’T have in stock ...what’s the bloody point of having it on display then ???? Absolutely dreadful and you have now lost yet another customer.