Rapp
My main complaint is about Home Depot policy and their choice of XPO company for delivery. I ordered a "Available On Line Only" granite vanity top (bathroom sink). After waiting nearly 3 weeks, it arrived BROKEN. The replacement, 3 weeks later was ALSO BROKEN. The tracking #'s provided by HD at time of sales were unusable on either companies site. The XPO phone system will give updates, but I found drivers can lie about locations and "attempted" deliveries. Past the XPO automated system is a Call Center in the Philippines.. The Home Depot call center was better, but all they can do is offer an apology and take your next order. HD needs to offer better shipping options for these items that can't be purchased in store.
3 years ago
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The Home Depot has a 1.6 average rating from 796 reviews

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