The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,478 Reviews

14 %

of reviewers recommend The Home Depot

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1.6

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

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“Solo kiero escrivir mi experiencia con una conpra en home depot. Ase 3 anos conpre una lavadora le conpre 5 anos de garantia con Alstate I cuando se me desbarata meto un claim I me lo rechasan . 5 veses me lo rechasaron able con joe ,raul ,dana , I al general manager office con Blanka nunka nadien pudo ayudarme . Tengo pruevas de todo paso a paso . Tive que ir a conprar otra lavadora a otra parte porke nunka pudieron aser nada por mi .Todo los 3 anos tuve problemas con todos eyos nunka me la canvieron ni me dieron otra I solo kiero que sepan para que no se vean en la misma cituasion que yo .”

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Posted 1 week ago

“had lumber delivery set up for delivery lost a day of work to take delivery they text this morning and said it would be delivered 115 to 215 text at 230 said delivery no atempt i would have to call and set up for another day would not give me a reason now im suppose to lose 2 days work because of home depots problem no offer of any cr for my trouble should have ordered from lowes”

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Posted 2 weeks ago

“Absolutely useless. Home Depot has delayed my washer and dryer delivery SEVEN TIMES and I have now been without a washer and dryer for almost FOUR WEEKS. They are STILL delaying it, nobody can give me a straight answer, nobody seems to know where the appliances are, and every time I contact them I just get passed around with no resolution. Worst customer service and delivery experience I have ever had. Completely unreliable, completely disorganized, and a total waste of time. Never order appliances from Home Depot. I would never use them again.”

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Posted 3 weeks ago

“I ordered carpet on July 27, to be installed August 28. The installation company called on Tuesday 25th to install on Wednesday instead. I couldn't do this, I was still painting. Thursday I received the confirmation that the installation was between 8 and 12. On the 28th at 8:20 in the morning I received a call stating that the installation has been canceled. I went to Home Depot and talked to Becky in flooring. She got me rescheduled for Monday 31st. I received a call from the installer stating the he damaged my kitchen floor trying to move my couch, sliding it across the floor. He stated that he had already sent pictures to his boss. I left work immediately, he was already gone when I got home. They agreed to replace the kitchen floor. I had picked a new flooring and it was scheduled for installation on Monday 28 of September only to be canceled because the product was not at the store yet. My carpet is not getting installed until October 14th. I am paying for the carpet already, and it has not even been installed yet. I have missed work because of this, I still have not put my living room back in order. No reason to do that. I will just have to move it when the carpet does get installed.”

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Posted 3 weeks ago

“The Blue springs location actively harrasses me everytime I come in for either the app or a credit card. They have caused the employees to become a total nuisance.”

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Posted 3 weeks ago

“Home Depot sold me some cut wire but it was sold by the foot and cost me 150% what a full roll costs so I went to return it and they refused. They should have at the very least given me the roll price. I did $40k a year with the Temple home depot for the last 5 years and they did not care 1 cent. I will NEVER do business with HD again.”

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Posted 4 weeks ago

“Had 2 skids of flooring delivered and that was ok but as the truck sat on the street at the end of my driveway one man was sweeping out the truck. As they left my Wife went out and picked up tape, cardboard and a metal tube along with 4 screws that woul6have no problem puncturing a tire.... REALLY????? That's montgomeryville Pa store.”

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Posted 1 month ago

“I have had my eye on a certain floor model refrigerator/freezer for many months but was just not able to get it. Finally! It was put out for clearance which is kind of misleading because it wasn't really clearance since they still make those specific ones. It was for changing out the floor models. Anyway, I was so excited. The employee that was helping us was very helpful. My main question that I asked several times, tho, was whether or not everything was covered under warranty like the new ones. She told me yes, it was covered. We left to think about it and went back a day or so later and was talking to another sales lady. Again, I asked the same question, more than once, about warranty and she also said yes it was covered. If they had told me no, we probably would not have gotten it. Anyway, we got it and got it in the kitchen and plugged in. Also, that was not easy, because delivery was not included. That was on us. Well, after a couple of days, the temperature part was still not working. It was freezing ok, but not cooling the fridge part. So, we went back to Home Depot to talk to the sales lady and get the number to call for service. She was in the process of getting the number for us when another employee came up and said nothing was covered under warranty by the manufacturer and all repairs would be on us. Needless to say, that did not set well with my husband or I after being told all was covered. So, we left and my husband made a call to a representative of the company and guess what? It definitely was covered. So, if that lady who said nothing was covered had been the first one to help us, there would not have been a sale (at least from us). I think Home Depot needs to train their employees a little better and get them on the same page instead of different ones giving out different information to customers. And they could give them some classes on being a little more friendly. Overall, we really like Home Depot. We call (ed) it our second home because we are up there so much (or used to be). We even had our kitchen remodeled thru them. But this kind of put a damper on our relationship with them. Thank goodness there is Lowe's around the corner just in case. So, guess we'll see what the future brings.”

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Posted 1 month ago

“Told dryer coming today between 3-7p. Keep getting later. Now not coming until next week. Don’t use Home Depot.”

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Posted 1 month ago

“Delivery people decided to drop my rheem high breed water heater 4 feet off the truck onto the pavement below instead of using the lift on the truck. They then proceed to tell me i should not worry they are packed so well. I looked it up after they left and this is such a bad thing to do with these water heaters. Major Internal damage was done to the unit due to their negligence. Add on top of this nightmare the company that picks up damaged items for home depot tells you they will pick it up on such and such a day between the hours of 1-5. They never bother to come or call saying they won't be picking it up either. What a mess! I ended up ultimately having to just get a regular water water picked up by an installer and installed. Couldn't get the hybrid i wanted due to not being in stock or on the shelf in home depot. Such a pathetic delivery and pick up service. I'll never order any appliance for delivery by these morons. Delivery sucks. Damaged returns service sucks. Whole experience sucked. Never again! You can count on that. Photos attached of delivery people thinking its ok to drop this 200 lb water heater like this on the pavement from 4 feet up in the air. Couldn't figure out to use the lift on the back. Ugh!”

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Posted 1 month ago

“Home Depot charged a late fee on our account twice. We have 18 months free interest on a large purchase and make a monthly payment to them well over the amount requested. Why put a due date on your bill if there not going to get their book work done on time and declare my payment late by a day. Called and they will not take off the late fee. Very poor customer service. Menards will get our business!”

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Posted 1 month ago

“corporate escalation team could not be worse, they consider themselves right, when they are wrong, lousy attitude. Candice provides the worst service, buy elsewhere where you are treated right. Home depot corporate CS is the worst, getting mugged is nicer than home depot. robert dirnfeld 305-812-0007”

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Posted 1 month ago

“I shop at home Depot yesterday and was very impressed with the customer service I was in the plumbing area and I was assisted by Nicole she was so very professional and friendly. I feel she went above and beyond to assist me she want to give me a cart for my toilet, make sure it was dry and that I had assistance getting into my car and getting it out of my car at home who knows the home Depot I know if you have happy employees you must be doing something right. Also I went last week and was helped by Linda cashier on the front she is well it was very professional and seen wouldn't help me in any way I needed. That's the kind of customer service I can appreciate.”

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Posted 1 month ago

“I am so discussed with Home Depot. They have cost me a lot of money. A few years ago, we redid our bathroom. It was beautiful. I went into Home Depot and asked the lady (Michelle) in the flooring department what is a good safe cleaning product I could use on it. She looked at me like I was stupid and told me I can use anything on it. I said OKAY. Needless to say, my tile got discolored and our very expensive new shower was destroyed. Now we fast forward to today. I go in because I was going to caulk under the wood molding of our windows before winter. We got new windows 3 years ago and I noticed there was cold air coming in. I asked the guy where the caulk was, I told him what I was doing. He then told me that the window was installed incorrectly. I told him where I am caulking the new windows wouldn't have affected it. (I feel) He told me yes, it does and I need to get them back out to correct it. Needless to say, I took their advice. I had to pay $130.00 for the service call. When the tech got out to my house, he confirmed what I thought. He told me exactly what they do when they replace the windows. Once again out money due to the lack of knowledge from your employees. If they are not 100% sure of what they are saying they should not give advice. I could have just caulked my window myself and saved all that money. Thanks HD!!!!”

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Posted 1 month ago

“Home Depot charges a 100% late fee on any amount owed. This is immediate starting from the first month you are late. We missed a $26.00 charge, dues August 16th. We were charged a $26.00 late fee, and use of my card was denied as of September 1st. Home Depot has absolutely lost their mind. Customer Service also is terrible - impossible to speak to anyone whose first language is English, and difficult to get away from AI generated calls. After 30+ years of loyal use I'm switching to Lowes.”

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Posted 1 month ago

“Plenty of staff at the McDonough location standing around but no one is willing to help beyond pointing toward a direction. When having to ask for help again after being told someone would come help me the attitude I got almost got matched back. Absolutely ridiculous how this location has no interest in helping a customer. Too many employees watching me get increasingly frustrated but it seemed to amuse them rather than move them to action. Training and expectations here must be abysmal to allow this to happen.”

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Posted 2 months ago

“Bought a fridge from HD and purchased the extended service warranty with it. As expected the fridge ice maker failed and I had to rely on this useless extended warrant coverage through ALLSTATE. Its all AI generated and after 55 minutes back and forth, with 3-8 minute delays between each response, they refused to send a repairman out and told me to defrost the fridge and call them back with the results. ABSOLUTELY WORTHLESS !!! The last appliance I will ever buy from HD”

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Posted 2 months ago

“Terrible customer service, had installation for a microwave and they blew my cabinet out with a paddle bit, and says that’s a normal professional installation. My 7 year old could do a better job than their professional installers. I will never use HD ever again I’ll just go to Lowe’s, better customer service anyways. Customer beware of HD professional installers, what a joke. And I paid for that .”

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Posted 2 months ago

“I ordered Anderson 200 series with screens 2 1|2 months ago. I paid the credit card in full. Iwas given a day for delivery. I was told it was delayed for two more weeks. The day came for delivery and no one knows when or were my 11 windows are or when they will be delivered. Each time my contractor comes, I getting charged an additional $600. To my total bill. I decided to email corporate because no one at customer service or the store knows anything. They state i am on my own brvause it's being delived to my home by a third party and not at my HomeDepot store. Shame on HomeDepot. I purchased the windows directly from them. If u could havepurchased the windows directly from Anderson I woyld have. HomeDepot step up to the plate and do the right thing. Next time i will go to an independent store if you are going to treat people like a number.”

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Posted 2 months ago

“I requested window cover measurements. Home Depot uses an outsider company to perform this task. Probably it is the same company who does installation. I asked for the company phone number. This company hours of operation: 8am-3pm. I called at least 5 times, left 2 messages and they only called me back after 2 hours. I called Home Depot to try to talk to someone in the blinds department. After being hung up twice, I finally got a person helping me. He asked me to sign on the window treatment website. I did. When i tried to sign out, I could not do it. He said it was new and had glitches. i contacted their office in Georgia. Waste of time, the person did not even know what I was talking. I called the store where i paid for the blinds measurements, asking to cancel. it took 2 to 3 phones call to do it. Long story make short, it took 2 hours to find out the inefficient system Home Depot has, and I really want to stay away from it from now on. Terrible experience.”

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Posted 2 months ago

The Home Depot is rated 1.6 based on 1,478 reviews