The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,375 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went for a Ryobi leaf blower, one employee said they were sold out. However, we found Parker Schaal, who was fantastic! He went out of his way to find a leaf lower in stock, and on a top shelf. He had to go get a ladder that was not tall enough, then got a lift that would reach. After a lot of effort on his part we got our leaf blower. Two thumbs way up a a hearty shout out to Parker.”

Helpful Report

Posted 2 days ago

“My delivery of my vanity was severely damaged, box was on its side, which was clearly printed to be stood up, marked fragile, the marble vanity top, is broken and cracked. Big mistake, I tipped the Home Depot delivery guys $20. apiece. So, I’m out $40. That won’t happen again. My contractors were here, ready to install, now, I have to make another appointment with them to complete my bathroom remodel. This whole experience with Home Depot, has been a nightmare, and totally unacceptable. I strongly advise and caution people to think twice about ordering online with Home Depot. Communication with the online customer service has been difficult to say the least. I tried to post pictures, but, for some reason, they would not upload.”

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Posted 2 days ago

“This review was for the Kelowna Home Depot. Many thanks to Kelly in Seasonal. She was extremely helpful when enquiring about sheds. When I did some research I found that Keter sheds are from an Israeli company and I refuse to purchase anything from that State and Suncor is American. Ditto. Is there a Canadian Company that makes sheds?”

Helpful Report

Posted 2 weeks ago

“I recently needed to correctly replace a bathroom faucet. I had stopped elsewhere and encountered a rude person who did not offer any assistance. I decided to go to the Home Depot on 159th in Orland, Il. I went to the plumbing section where Dashica was understanding and offered suggestions. She then asked Tony to further assist me. Both listened to my questions and showed me possibilities that would work and why. I chose one. Tony offered to explain how it should be the correct faucet for my needs. After the poor reception I had received at a different store, working with both Dashica and Tony were fantastic. I purchased one there and it is already in and working. Both Dashica and Tony should be proud that they went out of their way to help a customer. Great employees!”

Helpful Report

Posted 2 weeks ago

“It's is impossible to use Home Depot online site. In attempts to view an item the top continuously covers the item viewing. Try to log in and sent code to email and to phone and will not accept! HD if you want me to shop with you PLEASE make your online site user friendly!!!!!”

Helpful Report

Posted 3 weeks ago

“Our 27yo dishwasher died. We went to a competitor first. Mistake. There were two that matched our wishlist (white with steel tub). Waited 15 mins for an available customer service person. Finally approached a rep in a different department. Kindly helped us, but did not have anything we could get in the same month. Went to Home Depot and Samatha approached us immediately. There were two in white, one w stainless tub. She checked and found us another option that was perfect. Also, on sale, $50 off and available Dec 13, not the end of Dec or mid Jan. In and out in 5mins with more than we expected. Samatha was professional and friendly and got us more than we expected for less than we expected to pay.”

Helpful Report

Posted 3 weeks ago

“On Dec 3 we received our first delivery - removed old dishwasher DID NOT install new dishwasher, water was not turned off and a plug was not installed in the garage disposal, resulting in water damage in the basement and to the cabinets. - on a subsequent delivery the installer said it was against policy to leave without installing a dishwasher. Will Home Depot verify this was against company policy - delivered wrong model of dishwasher - tape was removed from stove large areas of adhesive could not be removed by delivery team. - did not install anti-tipping system on stove - both washer and dryer were damaged and returned at a later date - cold water on washer was not tightened causing water to drip. Homeowner tightened connection - shelving not installed in refrigerator - Dec 6 had plumber inspect for leaking water, plumber installed plug in garbage disposal to stop leak - Dec 10 delivered team came to pick up washer and dryer WITHOUT new washer and dryer. Washer and dryer remained until new washer and dryer was delivered - Dec 12 second incorrect dishwater delivered returned to Home Depot . No notice that a different model dishwasher was delivered - Dec 16 second stove delivered. Delivery agent said didn’t have to install anti-tipping device because previous installer should have. And was not on his work order - delivery team would not remove protective tape from stove, ‘not my job’ - second washer and dryer delivered. Hauled existing washer and dryer away,DID NOT mark washer as being returned. Issue was resolved by John at Brighton Home Depot - washer was connected with the hot and cold connection reversed, homeowner swapped water connections - could not get purchased dishwasher from Home Depot. - Currently no working garage disposal or dishwasher”

Helpful Report

Posted 3 weeks ago

“They do not need customers They make things difficult for few customers they have Absolutely horrible customer service”

Helpful Report

Posted 3 weeks ago

“The Flooring department at your Copiague store has an amazing salesperson. Barbara helped us and navigated a problem with our carpet delivery. We love our new carpet and we had it in time for the holidays. Barbara worked overtime to get our problem solved. You need more great people like Barbara!”

Helpful Report

Posted 4 weeks ago

“I have spent tens of thousands of dollars at Home Depot over the past several years and occasionally enjoyed the benefits of their 10% off (or other such discounts) coupons they would send in the mail or online. Several months ago, that all changed. Building materials apparently no longer qualify for the discounts. How is it that a business that literally sells lumber, insulation, etc. makes the decision to no longer allow the use of their now almost worthless coupons on those items? When you read the fine print, it doesn't even mention it. I also shop at Lowes and use their credit card for a consistent 5% off. Unless something changes, I guess I'm done shopping at Home Depot.”

Helpful Report

Posted 1 month ago

“Well in short home depot offers 6 months, 12 months no finance charges if paid on time unfortunately they took the promotion payment off the Webb sight you have to call to set up payment in my view this to set customers up for failure to get interest out of them I for 1 will be shopping big money products from Lowes if HD doesn't bring back promotion payments on line sorry not sorry”

Helpful Report

Posted 1 month ago

“Home Depot, this experience has been deeply disappointing. Three weeks ago, my mother—a retired, disabled veteran—purchased a washer, dryer, pedestals, and a 3-year service plan totaling $2,200. As of today, she still cannot use the appliances she paid for. After nearly two weeks of repeated calls and scheduling attempts, an installer was finally sent. Unfortunately, the installation was done improperly and resulted in water leakage due to a broken washer drain hose. We are now waiting yet again for Home Depot to return and correct an issue that should never have occurred. What makes this worse is the amount of time my mother has spent dealing with customer service, repeated scheduling, and follow-ups—simply to receive the basic service Home Depot promises. Watching her go through this has been frustrating and disheartening.”

Helpful Report

Posted 1 month ago

“Never 👎 de Home Depot installation services as they play a direct role in facilitating third party contractor to over charge customers for unnecessary work that was never demonstrated , documented or ever proven , this raises a major concern related to trust and accountability as well as the integrity of the contractors they hire to do the job”

Helpful Report

Posted 1 month ago

“Omg - I had the best experience with our delivery!! Just moved into a new home and had a refrigerator, washer and dryer delivered and installed. Carl Reid was the nicest, friendliest and helpful delivery guy. He definitely knew what he was doing and installed everything with perfection!! He was the man!!!!”

Helpful Report

Posted 1 month ago

“Horrible! Horrible! Never ever buy stuffs from Home depot online. Worst experience I had with them recently. Here are the sequences of events 1. Ordered a Christmas tree online, got an email confirmation that order had been shipped. After few days saw the order is delayed. Called their toll-free number and the customer service agent, Helen said wait for couple of days and then you can cancel and re-order. She said she will send a gift card for $75 for this inconvenience. I got a online gift card but the balance was 0 :) 2. Called up again after few days, Spoke to the agent George. He apologized many times saying he can help to cancel and re-order. He kept me on-hold many times during the call. Finally placed the order and charged me $35 for shipping although the product was eligible for free shipping. He said he will give me $150 Curtesy credit to my account which will reflect in couple of hours and will also send a Home Depot online gift card for $75 by 24 hours. I have never received any gift card. 3. Tree I received after a week and then again, I called up the customer service agent to enquire about my credit and gift card. This time I spoke to Carlos. He was a utter adamant guy. He was not giving me any chance to talk. He read through whatever my earlier agent (George) in his note during the last conversation and confirmed everything what George said. However, when I asked when I should receive the curtesy credit and gift card, he said it will take 3-5 business days from now. When I challenged him saying the last agent said I should receive them in 24 hours he said you should have common sense that nothing should come in 24 hours and I have to wait 3-5 business days and then very arrogantly cut the phone.”

Helpful Report

Posted 1 month ago

“Box truck delivery vendor had way too many rules to be a delivery company / vendor for Home Depot. Came out with box truck that my 12 year old grand son could have driven down my driveway; but full grown drivers could not. Totally ridiculous. Driver admitted he could have driven down our driveway, turned around and deliveried my windows and doors. Similar box trucks have deliveried to my h Home without any issues. Multiple large equipment orders deliveried with same size box truck. Home Depot should fire this vendor. Small children could do better. The drivers admitted that their boss was way too cautious!! Drivers have to submit pictures of before they can turn their truck around. Totally ridiculous”

Helpful Report

Posted 1 month ago

“Talk about efficiency in action. The two guys that showed up right on time to deliver our LG Washer and dryer weren't messing around. One guy disconnected and removed the old appliances while the other uncrated the new. Didn't take them a half hour total. I was very appreciative of their professionalism. Since it was a bit after noon gave each $20 for lunch.”

Helpful Report

Posted 1 month ago

“I had a refrigerator delivered within the timeline I was given. Date; December 3rd. Timeline : 7:30 am - 11:30 am central time. They called at 8:10 am (eastern time that I’m on) and there by 9 because they had a delivery before me. These young men, Judson and Jeremiah, could not have been more professional, capable or friendly. I had a path made easy for them and the old fridge was cleaned, unhooked and ready for them to remove. They were gentle with the new fridge and with my house as they navigated the larger fridge in. Not one dent, scratch or any mark was put on the fridge or my house. They worked well as a team and treated me like a friend. My sister had Lowes deliver a fridge the week before and had a nightmare to contend with. I now realize it isn’t the stores, it’s the independent contractors they hire. I prayed over my team and over my sister’s next team that had to get her another fridge that wasn’t damaged. The next one she got was a dream delivery like mine. So many people complain about the bad experiences but I always commend on the wonderful experiences I have and this was one of the best. Even Cassandra, my customer service representative that helped me pick out my fridge, at the Tiger Town store in Auburn Alabama was excellent!! She always gives her customers the best treatment. I know God answers prayers. He answered mine with this delivery. Thank you, Home Depot and thank you, Judson and Jeremiah! I’m so happy with my fridge! So far Home Depot has not let me down yet and this was the second delivery I’ve had with them. A washer a couple of years ago was great experience also.”

Helpful Report

Posted 1 month ago

“I am forced to give them this one-star rating so that I can rate them on how terrible their service is Their delivery in particular is nothing but a scam. I will never order from them again there are better placed to get personalized service and on time delivery.”

Helpful Report

Posted 1 month ago

“Customer Service is terrible. Not informed of policy information or not disclosing to customers in rightful honest way. Don’t bother wasting your time to dispute or have them rectify anything, “”as they won’t.”” I have been w/Home Depot for over 20 years. Recently this past year I took advantage of having several promos as we were doing a lot of add ons. This is where they get you and don’t disclose the fact of how they take and apply your money to promos. I made it a point always to talk with a live person to make payments (& in getting confirmation of each payment). I called In Nov. 2025 as I had two promos I paid off and a revolving payment also. I had another promo coming up on Dec 20th to pay off of…..$298.72. On Dec.2, 2025 I called in as I received a billing statement showing $473.54. This is where they get you. On my Nov. phone call to pay the Nov. promos and my revolving amount they applied the revolving money to my Dec.promo that was due on the 20th leaving the revolving amount as unpaid and it was accruing interest…..and they said & stand by their policy of a sixty day window of any promo that it is to be paid which leaves a revolving payment unpaid as a promo is first. “””I still had over 3 in a half weeks left to pay my Dec. promo by the 20th”””….. why even offer a promo if you’re not honoring the pay by date. This was a 12 month promo based on my purchase amount last year. They fail to disclose that to you and it’s misleading us as customers. Well, they can stick the 29.99% interest rate where the sun does not shine as I am done with this business. I have been a customer making all payments on time for over 20 years, starting out with a 16% rate and they could not nor would they rectify this matter in anyway. I have been with Lowe’s the same amount of time and have never dealt with any problems with them and actually their products and services are by far better. I hope Home Depot goes out of business…their reviews don’t even look good….that should tell you something also backing up my dis satisfaction with them!!”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.7 based on 1,375 reviews