The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,394 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started a flooring installation project with Home Depot for LVP. At first, the process was fine... until it wasn't. It starts with their calculation system being inflexible. They charge you for the square footage of the area plus the 10% extra materials for waste IN LABOR and they weren't upfront about it. It would be one thing if they said it straight out, but the process is hidden between the lines and you can only be sure you aren't being overcharged by religiously checking the receipts. Then, after all the order was sorted out (I started the project doing partial flooring, but later added in the whole house so I had to order more materials and delay the start date), it turns out upon delivery that the Home Depot had been backlogged on one of the LVP floorings I wanted. So, what did they do instead? They quietly tried to replace my order with a totally different LVP and prayed I wouldn't notice. Well, guess what? I noticed. My flooring installation is delayed, I have 10 boxes (it wasn't even the right number of boxes! I ordered 8 boxes from the first order, and then 3 boxes of this same LVP in the second order AND THEY DELIVERED THOSE 3 BOXES JUST FINE) of LVP that I didn't ask for. So, Home Depot is like: "Let's schedule a return pickup date so we can get those off your hands" and I'm like, "Okay" and schedule it for the next day. They reassured me that the pickup person would help move the material (because of course Home Depot packed the wrong materials at the bottom hoping we would not notice it with how heavily it was wrapped up!) but it turns out, the pickup person said it was against policy for them to touch materials that weren't part of the return! So, guess what? Me (a person that can barely lift 20 lbs) and my elderly mom had to lift about 12 of these heavy LVP boxes and move them aside for the pickup guy to even begin taking the materials! I understand their rules, but they don't even have any sympathy? This was the result of THEIR mistake and the guy doesn't even try to sound sympathetic or make an exception for clearly people that are struggling! Where has the world ended up in where someone can just look at clearly weak people struggling, when you're a strong person, and doesn't even offer to help! Get your story straight, Home Depot! I'm so upset by this whole damn experience that I don't know where to channel this frustration at.”

The Home Depot 1 star review on 3rd March 2026

Helpful Report

Posted 1 week ago

“What a nightmare and held for ransom...I didn't have a choice but to stick it out and wait for my December order. My purchase was backordered, I accept that and thought that each time they called to workout delivery times that it would happen...7 times it was rescheduled. 7 times I made arrangements to be home. Even during times where they confirmed they day before that I would get it...no show. They finally made special arrangements for me to receive it at the end of February. If I had the chance to do it again I would have canceled my order. Instead I held on waiting for them to come through each time they promised delivery and waiting for a Resolution Specialist to make it right. 🤣🤣🤣 If you are ordering on line and thinking of delivery...think twice. I love my appliance, but would never buy it from Home Depot again because of the hassle and lack of acknowledgement of failures in their processes, staff and systems.”

Helpful Report

Posted 1 week ago

“as promised by a store associate that my delivery would arrive before 3:30 PM, as my building does not allow deliveries after that time. I specifically explained that I am leaving on an overseas trip and could not wait or reschedule. Despite this assurance, the delivery did not arrive before 3:30 PM and no proper solution was offered. This caused significant inconvenience and unnecessary stress, especially given my travel plans. I am trying to change my flight now which will cost me hundereds of dollars, and I still dont know if or when Home Depot can deliver. I am very disappointed that a commitment made in the store was not honored.”

Helpful Report

Posted 1 week ago

“I ordered an item on the 13th with an estimate delivery date of the 20th. On the 23rd i canceled the order as it had not shipped yet but I had been charged twice. On the 25th I got an email saying it had shipped. Shipped 12 days after ordering and 5 days after the delivery date.”

Helpful Report

Posted 1 week ago

“Never ever get anything delivered from the Home Depot appliance wise. The delivery people have no idea what they are doing. I had the first dishwasher installed incorrectly, and the guy left a big scratch on the top. The men also were very unprofessional, running in and out of my house and screaming at each other and even going to the extent of talking about the next customers medical condition in front of me. The second dishwasher that got delivered also has a big scratch on the top and the guy who installed it disconnected my pipe from my sink while installing the dishwasher drain and I was unaware so I ran the sink and completely flooded the underneath my sink. He just left it completely disconnected. Now I have to deal with an insurance claim regarding mold. Just save yourself the trouble and do NOT order a single thing from this place! You'll never even see me in a Home Depot after this experience.”

Helpful Report

Posted 2 weeks ago

“We recently had our refrigerator delivered today. The installers were one hour late. Upon removing our old refrigerator, they refused to haul away our old one because of old dirt and debris. My husband started cleaning the debris while I called Home Depot in the appliance department. They referred me to an 877 number. In the process, the installers left and the new refrigerator in our house and uninstalled. The Home Depot service department said they would send someone out within 48 hours and compensate for food spoilage. UNACCEPTABE!!”

Helpful Report

Posted 2 weeks ago

“Yea depot sucks nowadays...they used to be great but thats why they only show a 1 star out if 5 rating...I placed order over a week ago and the morons blew up my email and phone saying partial order ready. Then morons said whole order here. I drive all the way there and find out NOT ready. How incompetent do you have to be to tell customers order ready when not!!!! And their search engine completely sucks. Customer service is the worst! I wouldn't be least but surprised if they went out of business!!”

Helpful Report

Posted 2 weeks ago

“Ordered 8 windows. Crew of two come out They get three in but not finished. It’s been two days now and nobody has come out to finish the job. They tell me they had a scheduling problem with sale force. OMG Also one window is damaged”

Helpful Report

Posted 2 weeks ago

“If your thinking about purchasing an appliance go see Jeff Bresson, he's awesome, very knowledgeable about each brand and their parent company, very helpful in ever way possible. Highly recommend him,we've purchased several appliances from him and very satisfied with each item, he was able to answer all of our questions and he informed us about our delivery so after the sale all we had yo do is wait until the delivery date. Great employee and person.”

Helpful Report

Posted 3 weeks ago

“I ordered a plant on January 31st and received it February 14th, I have another item 4 cycle fuel that Im waiting for. Ordered it February 11th and it's February 17th and still not mark for delivery yet, UNEXCEPTABLE! LOWES is starting to look like the alternative.”

Helpful Report

Posted 3 weeks ago

“Costomer service dept. lacks kindness and costomer service in Loveland, Co. Trying to pick up an order is stressful from one of the ladies that works during the week. I hope I can see improvements in that department.”

Helpful Report

Posted 3 weeks ago

“This is the 2nd time I have placed an order with Home Depot and cancelled after no tracking because of their vendors. Home Depot gives a shipping date and then the day you supposed to get item, look up tracking and nothing changed. Had to call Home Depot to find out it won't be shipped on the date and that they are waiting for vendor.... IF YOUR VENDORS ARENT DOING THEIR JOBS, FIND A BETTER VENDOR!! My first order was a refrigerator and so I cancelled since no idea when the vendors could get the products, and I bought from Lowes. Same thing today. Partial order shipped yesterday and they could not tell me when the other part of my order would be coming. Cancelled and ordered from Lowe's. Home Depot is losing a lot of customers and money!!!”

Helpful Report

Posted 1 month ago

“Home Depot delivery is, hands down, the worst delivery experience I have ever encountered in my entire life. My wife and I ordered a washer and dryer to be delivered to our new home. Everything was scheduled and contacts were confirmed IN-PERSON while at the store we made the purchase at. Delivery day comes along and guess what? Nobody has our contact information beyond our address. No call(s). No text(s). Nothing. Nobody even knocked on our door or rang the doorbell. After calling and dealing with this unprofessionalism thru their "Customer Service", we, again, verified our contact information and rescheduled the delivery. This time, for whatever reason, the delivery personnel called me instead of my wife (who made the order) and then LIED about their arrival and departure time. And now my wife and I are AGAIN having to deal with getting our appliances delivered for a third time. I will never ever use Home Depot, nor their delivery service, ever again.”

Helpful Report

Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service! I had an exceptional experience at Home Depot thanks to an employee named Lindsay. She went above and beyond what great customer service looks like. Instead of just pointing me in the direction of the product I was looking for, Lindsay personally walked me to the aisle, showed me exactly where the item was, and then took the time to help me choose the right product for my needs. Most employees simply tell you where to go, but Lindsay made sure I found exactly what I needed and understood my options. She has a very warm, courteous, and professional personality, which made the entire experience pleasant and stress-free. Home Depot is truly lucky to have someone like Lindsay on their team. This is the kind of service that keeps customers coming back. Thank you, Lindsay, for your outstanding help!”

Helpful Report

Posted 1 month ago

“I opened a Veteran’s Discount account at the Brookwood store in Cumming, GA, yesterday. It’s a daunting task. David Alvarado patiently spent over 30 minutes walking me through the process. Kudos to David for going the extra mile in helping me through the process! John Brings”

Helpful Report

Posted 1 month ago

“I have now waited over nine (9) weeks for a shower door to be delivered. First order placed on 11/24/2025, order WH16027021. It was posted as a delay in delivery, a little delay was OK with me since I wasn’t ready for it yet. Two weeks after the original delivery date I started to get worried that I had not heard anything yet and was now ready to install the shower door. I called the 800 number on 12/27/2025 and they did a check and informed me that it was damaged in shipping, I figured OK but WHY did they not inform me of this before now? How long had it been setting in AAA Cooper’s warehouse somewhere broken and nothing done about it. My account was credited the next day so I reorder the same door on 12/28/2025, order WH19500048 with a delivery day of 01/28/2026. On the delivery date 01/28/2026 I once again called the 800 number checking on the status, I once again was given a case number and was told I would receive an email within 24 hours. Two days later and no email, I called again to check status and was told they had not heard from the trucking company (AAA Cooper). I called again today 02/02/2026 and this time the representative of Home Depot put me on hold and called the trucking company (AAA Cooper), after a rather long hold time he came back on the phone with me and proceeded to tell me that the package is lost and he would cancel the order and refund my card. Not sure just who I should be upset with here, Home Depot or AAA Cooper or as I see it both are responsible for this. Seems as if an order is delayed by a trucking company as in this case AAA Cooper that Home Depot should have reached out to them and figured out the problem before I had to get involved. Very much “ A FAILURE TO COMMUNICATE”!!!!!!!! Ok now here I’m setting with about a $1000 Home Depot credit, there is no Home Depot near me. The closest Home Depot is about 75 miles from me. Do they really think I’m about to order something else of that value to be delivered? Hopefully they will issue me a check in due time. In the past years while living in Houston Tx Home Depot was always my go to place for just about everything especially since there was 3 Home Depot’s within 5 miles of my house. I had my own personal house and 9 rental homes and spent thousands upon thousands of dollars with them and now I’m getting this kind of runaround from them. JUST NOT RIGHT!!!!”

Helpful Report

Posted 1 month ago

“Home Depot has some serious problems with their delivery process. I ordered a refrigerator that was to be delivered on a Saturday. When the day arrived, it was snowing and there was about an inch accumulation. Home Depot canceled the delivery and rescheduled for the following Tuesday. Their reason for not delivering on Monday was that they needed 48 hours for scheduling. What? Wasn’t my refrigerator already loaded on the truck Friday night for an early Saturday morning delivery? Who knows. Anyway, Tuesday arrived and the Home Depot website wasn’t showing any delivery details so, I called them. I was assured that I would receive the refrigerator by noon that day. I called again at 11:00 and was told that there were 2 deliveries ahead of me but, it would definitely be delivered that day. At 1:00PM still no refrigerator. I called again and was told it should be at my home by 1:30 or so. At 3:30PM I called again and was eventually told that it had been rescheduled for Thursday. Once again, they couldn’t deliver it the next day because of the 48 hour scheduling constraint. They offered me a 10% discount due to the delivery problems but, asked that I wait until after delivery to contact them. We’ll see if the discount offer was real or just a ploy to prevent me from canceling my order. Tomorrow is supposedly my third delivery day. I’ll update my review at that time.”

Helpful Report

Posted 1 month ago

“January 12, 2026 at 7:15am, I went to the local Home Depot at 92-30 168th St, Jamaica, NY 11433. I asked an employee where the portable heaters were located in the store. Sal not only verbally gave directions, but he also took the time to walk me all the way to the other side of the store. He was also extremely knowledgeable about the assorted heaters. Sal is the perfect example of how an employee should interact with customers when needed. The next time promotions come up, you should strongly consider this young employee, Sal. Thank you in Advance Christian August”

Helpful Report

Posted 1 month ago

“The Home Depot has once again changed delivery dates on product for a remodel. The shipping company keeps rescheduling the delivery without contacting me. We pay the constructed to show up and have to pay them even though we don’t have product to install. To top it off, we have family members with nursing care which is a nightmare due to HD constant changes.”

Helpful Report

Posted 1 month ago

“Went for a Ryobi leaf blower, one employee said they were sold out. However, we found Parker Schaal, who was fantastic! He went out of his way to find a leaf lower in stock, and on a top shelf. He had to go get a ladder that was not tall enough, then got a lift that would reach. After a lot of effort on his part we got our leaf blower. Two thumbs way up a a hearty shout out to Parker.”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.7 based on 1,394 reviews