I hired Home Depot to complete a closet design and installation. They sent three different people to take measurements, then designed a system based on those measurements. I paid in full per their requirements. After months of waiting for parts with no updates (I had to follow up constantly), I finally scheduled the install. I took time off work, only to be called 30 minutes before the end of the window and told the installation wouldn’t happen. When the installer arrived anyway, he said the design wouldn’t work with the space. He promised a redesign within a week—this never came. Despite multiple calls and messages to the installer, the sales rep, and managers, I received no response. After two months of silence, I hired another provider to complete the job. When I asked for a refund, Home Depot kept 35% of the payment, claiming I canceled the job—even though they could provide no evidence of a cancellation or redesign ever being sent. This is unacceptable. Home Depot failed to complete the work, failed to communicate, and then refused to issue a full refund. I’m seeking the return of the 35% withheld for services not rendered.