The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,478 Reviews

14 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had my eye on a certain floor model refrigerator/freezer for many months but was just not able to get it. Finally! It was put out for clearance which is kind of misleading because it wasn't really clearance since they still make those specific ones. It was for changing out the floor models. Anyway, I was so excited. The employee that was helping us was very helpful. My main question that I asked several times, tho, was whether or not everything was covered under warranty like the new ones. She told me yes, it was covered. We left to think about it and went back a day or so later and was talking to another sales lady. Again, I asked the same question, more than once, about warranty and she also said yes it was covered. If they had told me no, we probably would not have gotten it. Anyway, we got it and got it in the kitchen and plugged in. Also, that was not easy, because delivery was not included. That was on us. Well, after a couple of days, the temperature part was still not working. It was freezing ok, but not cooling the fridge part. So, we went back to Home Depot to talk to the sales lady and get the number to call for service. She was in the process of getting the number for us when another employee came up and said nothing was covered under warranty by the manufacturer and all repairs would be on us. Needless to say, that did not set well with my husband or I after being told all was covered. So, we left and my husband made a call to a representative of the company and guess what? It definitely was covered. So, if that lady who said nothing was covered had been the first one to help us, there would not have been a sale (at least from us). I think Home Depot needs to train their employees a little better and get them on the same page instead of different ones giving out different information to customers. And they could give them some classes on being a little more friendly. Overall, we really like Home Depot. We call (ed) it our second home because we are up there so much (or used to be). We even had our kitchen remodeled thru them. But this kind of put a damper on our relationship with them. Thank goodness there is Lowe's around the corner just in case. So, guess we'll see what the future brings.”

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Posted 1 month ago

“I may never buy at Home Depot again I can’t understand their commercials I live in the USA I am a veteran and did not sacrifice to have a different language take over public transmission. Learn English or go where your language is spoken”

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Posted 4 months ago

“Incomplete delivery, avoidable delay, and a lesson for customers I ordered plants and potting mix for a small landscaping project and paid for delivery so I wouldn’t need to visit the store. On the delivery date, the driver arrived without the potting mix. He confirmed it had not been loaded onto the truck and documented this at the time. This left me with live plants that could not be planted as intended. Anyone who gardens will understand that delays like this are not trivial—plants don’t sit indefinitely without risk. When I contacted customer support, I was initially told that the delivery fee could not be refunded because some items had been delivered. That position didn’t reflect the fact that the order—and the service I paid for—were incomplete. Only after pushing back was the situation resolved and a refund issued. My takeaway is simple: • The issue itself was straightforward and avoidable • The initial response made it more complicated than it needed to be • If you find yourself in a similar situation, it’s worth calmly insisting on a fair outcome—because you may not be offered one initially In the end, the matter was resolved, but it required more effort than it should have for a basic delivery error.”

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Posted 7 months ago

“I went to the North Charleston home Depot. It was very difficult to find an employee to help me find an item. When I finally found an employee he was very rude because he was busy playing on his phone and too busy to help me. I couldn't find what I was looking for. There was a spill on the floor in the aisle but no sign there to warn people to be careful. I gave up and went across the street to Lowe's and had a great experience. Then I come home and watch the news and I find out that home Depot has hired some illegal trapper to come take the cats that were taken care of at home Depot and dump them down the road in the woods to die. Disgusting! It is clear that home Depot does not care about this community. I will never give home Depot my business again!”

Helpful Report

Posted 7 months ago

“What a nightmare and held for ransom...I didn't have a choice but to stick it out and wait for my December order. My purchase was backordered, I accept that and thought that each time they called to workout delivery times that it would happen...7 times it was rescheduled. 7 times I made arrangements to be home. Even during times where they confirmed they day before that I would get it...no show. They finally made special arrangements for me to receive it at the end of February. If I had the chance to do it again I would have canceled my order. Instead I held on waiting for them to come through each time they promised delivery and waiting for a Resolution Specialist to make it right. 🤣🤣🤣 If you are ordering on line and thinking of delivery...think twice. I love my appliance, but would never buy it from Home Depot again because of the hassle and lack of acknowledgement of failures in their processes, staff and systems.”

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Posted 7 months ago

“Costomer service dept. lacks kindness and costomer service in Loveland, Co. Trying to pick up an order is stressful from one of the ladies that works during the week. I hope I can see improvements in that department.”

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Posted 8 months ago

“Shopped for paints, the lady behind the paint desk was rude. I said good morning, and did not respond, gave her samples and told me it will take 10 minutes, did not ask what type of paints are for or the brand I wanted.ask her what type of caulking should I purchase, her response was all caulking is at isle 10.”

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Posted 11 months ago

“90 percent of the things I order are not delivered on time. Sometimes I have to pay for a delivery fee for late deliveries too. The prices at Home Depot for most of their products are also generally higher than you could get elsewhere. Product quality is generally good, but now and then, not so much.”

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Posted 1 year ago

“I wish I could say I was happy but after paying $6,000 our closet is still unfinished. A month after they came to install but found everything was measured incorrectly we now must wait another 5 weeks for proper sized shelving. No offer of a discount . Not even an apology. I will not use Home Depot again for my needs.”

Helpful Report

Posted 1 year ago

“After ordering a fridge and ice maker they have been here 5 times to replace or repair. Today the fridge was delivered again and the ice maker did not come with the order, because it was not ordered or delivered to the warehouse on time. Has been turned over to Warehouse manage and customer care team that has still not made everything right. So we are looking at trip # 6 before anything will be completed. The worst customer service I have ever dealt with and would never order from them again.”

Helpful Report

Posted 1 year ago

“I placed an order on July 19, 2025, which indicated it would be delivered on July 20, 2025. Three days later, I still haven't received it. As soon as I receive it, I'll return it to the store, as I had to pay again for the same item at another store. Bad services!!”

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Posted 1 year ago

“Disappointed from start to finish...don't recommend home depot”

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Posted 1 year ago

“We were in Home Depot in St George Utah. Trying to find a certain type of screw. Stopped an employee who told me which isle. I still couldn't find it. I approached 2 employees who appeared to to shooting the breeze by the laughter. Asked for help they told me the same isle number and continued their conversation. I had to ask if they could help me locate it. The young man acted as if I was a bother.”

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Posted 1 year ago

“Home Depot Online delivery is the Worst! Product to be delivered 2 days ago, now today and now when I call customer service they tell me these are all "estimated" arrival dates and it may be here in the next 2 to 3 days! Never buy anything from Home Depot online and expect a delivery when the system tells you it's arriving could be a week later.....”

Helpful Report

Posted 1 year ago

“The people in the store were very nice. They helped me find exactly what I was looking for and then I ordered 12 bags of topsoil and they said they would have someone loaded in my car. Well, he loaded in the car all right, all over the car. One of the bags was completely open my eight year old grandson said to him isn’t that bag open and the guy said no it’s fine. I also bought a bag of grass seed and he threw the heavier topsoil bags on top of the grass seed and completely blew it out. I had buckets of grass seed all over my car. It was unbelievable.”

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Posted 1 year ago

“I wish the workers would help the people more .”

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Posted 1 year ago

“Sales cashier Catherine in the garden department acted like it was an inconvenience for her to try to wait on me, or even be friendly. Maybe she's just mad at the world!”

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Posted 1 year ago

“I was very disappointed in the customer service in the flooring department at the Regina east Homedepot. First of all the flooring guys were seriously hiding from helping customers. And when asked for help they were rude. When I finally got help and everything I needed. Went to pay for my product as I was told and waited and waited. Finally the front end cashier went to track down where the product was I purchased as I was told they would load and bring it out. No one was getting anything ready. They told front end cashier they knew nothing about it! She showed them everything and told them to bring it out to the truck and load it. They were rude and when I asked them to wrap it they rolled their eyes. And when it was done, snarkly said happy now. So rude. The front end cashier was awesome. So glad for her or I would have still been waiting a week later! So disappointed!”

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Posted 1 year ago

“Went to self checkout because I am not in a hurry and I like to verify each item's price as a scan them. Before I could even get 4 ft from the open register, the sco employee blocks my cart, scans the items really quick so I can't keep track, then puts them into a bag WITH A Hole in it. Then when I pay he scoops the receipt out of the machine himself . WTHell. I can give the receipt info if needed. Lapeer MI HD”

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Posted 1 year ago

“Purchased 4 appliances for installation from Home Depoit. the install team was more interested in speed than quality work. It was like watching a NASCAR pit crew. They are scheduled to return today to fix the issues. We shall see.”

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Posted 1 year ago

The Home Depot is rated 1.6 based on 1,478 reviews