The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,394 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a nightmare and held for ransom...I didn't have a choice but to stick it out and wait for my December order. My purchase was backordered, I accept that and thought that each time they called to workout delivery times that it would happen...7 times it was rescheduled. 7 times I made arrangements to be home. Even during times where they confirmed they day before that I would get it...no show. They finally made special arrangements for me to receive it at the end of February. If I had the chance to do it again I would have canceled my order. Instead I held on waiting for them to come through each time they promised delivery and waiting for a Resolution Specialist to make it right. 🤣🤣🤣 If you are ordering on line and thinking of delivery...think twice. I love my appliance, but would never buy it from Home Depot again because of the hassle and lack of acknowledgement of failures in their processes, staff and systems.”

Helpful Report

Posted 1 week ago

“Costomer service dept. lacks kindness and costomer service in Loveland, Co. Trying to pick up an order is stressful from one of the ladies that works during the week. I hope I can see improvements in that department.”

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Posted 3 weeks ago

“Shopped for paints, the lady behind the paint desk was rude. I said good morning, and did not respond, gave her samples and told me it will take 10 minutes, did not ask what type of paints are for or the brand I wanted.ask her what type of caulking should I purchase, her response was all caulking is at isle 10.”

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Posted 4 months ago

“90 percent of the things I order are not delivered on time. Sometimes I have to pay for a delivery fee for late deliveries too. The prices at Home Depot for most of their products are also generally higher than you could get elsewhere. Product quality is generally good, but now and then, not so much.”

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Posted 5 months ago

“I wish I could say I was happy but after paying $6,000 our closet is still unfinished. A month after they came to install but found everything was measured incorrectly we now must wait another 5 weeks for proper sized shelving. No offer of a discount . Not even an apology. I will not use Home Depot again for my needs.”

Helpful Report

Posted 6 months ago

“After ordering a fridge and ice maker they have been here 5 times to replace or repair. Today the fridge was delivered again and the ice maker did not come with the order, because it was not ordered or delivered to the warehouse on time. Has been turned over to Warehouse manage and customer care team that has still not made everything right. So we are looking at trip # 6 before anything will be completed. The worst customer service I have ever dealt with and would never order from them again.”

Helpful Report

Posted 6 months ago

“I placed an order on July 19, 2025, which indicated it would be delivered on July 20, 2025. Three days later, I still haven't received it. As soon as I receive it, I'll return it to the store, as I had to pay again for the same item at another store. Bad services!!”

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Posted 7 months ago

“Disappointed from start to finish...don't recommend home depot”

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Posted 9 months ago

“We were in Home Depot in St George Utah. Trying to find a certain type of screw. Stopped an employee who told me which isle. I still couldn't find it. I approached 2 employees who appeared to to shooting the breeze by the laughter. Asked for help they told me the same isle number and continued their conversation. I had to ask if they could help me locate it. The young man acted as if I was a bother.”

Helpful Report

Posted 9 months ago

“Home Depot Online delivery is the Worst! Product to be delivered 2 days ago, now today and now when I call customer service they tell me these are all "estimated" arrival dates and it may be here in the next 2 to 3 days! Never buy anything from Home Depot online and expect a delivery when the system tells you it's arriving could be a week later.....”

Helpful Report

Posted 9 months ago

“The people in the store were very nice. They helped me find exactly what I was looking for and then I ordered 12 bags of topsoil and they said they would have someone loaded in my car. Well, he loaded in the car all right, all over the car. One of the bags was completely open my eight year old grandson said to him isn’t that bag open and the guy said no it’s fine. I also bought a bag of grass seed and he threw the heavier topsoil bags on top of the grass seed and completely blew it out. I had buckets of grass seed all over my car. It was unbelievable.”

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Posted 10 months ago

“I wish the workers would help the people more .”

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Posted 10 months ago

“Sales cashier Catherine in the garden department acted like it was an inconvenience for her to try to wait on me, or even be friendly. Maybe she's just mad at the world!”

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Posted 10 months ago

“I was very disappointed in the customer service in the flooring department at the Regina east Homedepot. First of all the flooring guys were seriously hiding from helping customers. And when asked for help they were rude. When I finally got help and everything I needed. Went to pay for my product as I was told and waited and waited. Finally the front end cashier went to track down where the product was I purchased as I was told they would load and bring it out. No one was getting anything ready. They told front end cashier they knew nothing about it! She showed them everything and told them to bring it out to the truck and load it. They were rude and when I asked them to wrap it they rolled their eyes. And when it was done, snarkly said happy now. So rude. The front end cashier was awesome. So glad for her or I would have still been waiting a week later! So disappointed!”

Helpful Report

Posted 11 months ago

“Went to self checkout because I am not in a hurry and I like to verify each item's price as a scan them. Before I could even get 4 ft from the open register, the sco employee blocks my cart, scans the items really quick so I can't keep track, then puts them into a bag WITH A Hole in it. Then when I pay he scoops the receipt out of the machine himself . WTHell. I can give the receipt info if needed. Lapeer MI HD”

Helpful Report

Posted 11 months ago

“Purchased 4 appliances for installation from Home Depoit. the install team was more interested in speed than quality work. It was like watching a NASCAR pit crew. They are scheduled to return today to fix the issues. We shall see.”

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Posted 1 year ago

“I tried to buy a gate opener but 3 employees were "too busy" talking and I could not any of them to open the locks on the cabinet. I went to an employee in the lumber department and he opened the locks so I could but the mighty Mule 271. If I did not live 2 miles from the Placerville store and get a 10% vet discount I would shop else where.”

Helpful Report

Posted 1 year ago

“I do not recommend Home Depot for buying home appliances. In June I replaced a washer dryer combo and it took three attempts for the delivery guys to deliver the correct appliance. When this unit was delivered they damaged my Laundry room ceiling and they knock down the over head light. They also attempted to hook up the appliances but do not tighten the connection correctly so there was no power. Home Depot as I understand does not give you a warranty so I had to take it up with Whirlpool. It was not easy getting through to Whirlpool however I finally did talk to someone!! They sent out All Major Appliance Co who had the correct hardware and fixed the problem. These guys from Home Depot had no training and were Rude. If I should need to replace a appliance next time I will be going some were else!”

Helpful Report

Posted 1 year ago

“They have so many bad reviews that they have stopped caring. They charged me 90$ for 2 appliance hoses for 3/4 gas line. Literally 2$ to make. $25 at a plumbing shop. $50 total. They charge u double. Is everything in the store like this. Big corporation u would think would be cheaper not twice as expensive. But once again no cares here. Obviously it's only about making money not being fair”

Helpful Report

Posted 1 year ago

“I purchased a refrigerator from Home Depot Sept 21. I could have bought the same refrigerator at another store for $125.00 cheaper but the delivery was 2 weeks earlier then the other store. I requested off work for the delivery then Home Depot changed the delivery date. I had to request off another delivery date. I should have purchased from the other store it would have been cheaper and delivered sooner. I wouldn’t have had to miss 2 days of work. This will be my last purchase for an appliance at Home Depot.”

Helpful Report

Posted 1 year ago

The Home Depot is rated 1.7 based on 1,394 reviews