The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,319 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 4th September 2025

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Depot in Oak Ridge Tennessee. Went to tool department in hardware . Was assisted by a man named Darrell. He was very rude and belittled my husband when he asked about a nail gun. When he asked about the tool , he kept pointing and actually hitting the information sign saying it’s right there. . He acted like my husband was dumb. He walked us to the register with the tool we purchased and was rude all the way there. My husband has been in construction business for 50 years. Worst customer service we have ever had .”

Helpful Report

Posted 1 day ago

“Terrible. I ordered 8 boxes of white tile From Home Depot Old Bridge. NJ Old Bridge store was out of stock so they had Edison NJ store fulfill the order Edison NJ store made an error 7 white 1 grey box I went to Old nridge store to let them know anout the error and they said Hazlet NJ has 19 boxes. I asked Old Bridge to gave Haxlet ship 1 white box to my house today. The return petson called her boss the boss said no I was told to drive to Hazlet to get box to fix their error. I then call Old Bridge store manager he said sorry I then called corporate they said nothing they can di Bye bye HD never again will you get a penny 7 white”

Helpful Report

Posted 1 day ago

“Home Depot as girly gone down in the last year or two whenever I have deliveries done they're always wrong. The wood I have for projects that is delivered is twisted and non-usable, and they will not take back anything without a receipt, also had a 5 gallon bucket of paint delivered that was the wrong color they did not take it back and would not give a refund. I recommend if you want to get better products and better customer service to go always go to Lowe's.”

Helpful Report

Posted 5 days ago

“Our experience with Temco has been nothing short of awful. They were contracted to deliver our appliances from Home Depot, and the process has been a disaster from start to finish. Deliveries have been delayed over and over again, with no communication or accountability. Most recently, they showed up without the dryer we had purchased — the delivery team admitted it wasn’t even on the truck. At this point, it feels like they outright lost our appliance. Meanwhile, we’ve had to go weeks without essential items we paid thousands of dollars for. The constant rescheduling, broken promises, and complete lack of reliability have been exhausting and costly. We’ve wasted time off work waiting at home for deliveries that never showed up, and we’re still without what we ordered. If you see Temco is handling your delivery, be prepared for endless delays, poor service, and zero accountability. They have been incompetent at every step, and customers deserve far better.”

Helpful Report

Posted 1 week ago

“Home Depot failed to deliver my Washer and Dryer w/Pedistools in a timely fashion. They said that they attempted to deliver it twice on that day. The first time I called them to report that we had been home all day patiently awaiting our delivery. The second time was BC I called to have them turn around and redeliver. I was told I would get a call when they were back. I received no call. Now they say they can't deliver it till the 20th of Sept. I purchased these appliances out of need not want and this is unacceptable. I am at the point of cancelling my order and purchasing somewhere else. I will never be purchasing anything from Home Depot again and will be informing everyone I know and even those I don't (Social Media) to be advised if not rectified.”

Helpful Report

Posted 1 week ago

“Many items HD sells are garbage! they know this but still sell it to people. over the past 2 years HD as a company has gone downhill in a rapid rate. we're in Fl any store we go to is a time waster because it takes 20 min to check out. H in the PAST was a good store both on-line and going to their stores in person. stay away from on-line orders with HD you will place an order and 2 days later you get an email telling you what you ordered is either back-ordered, no longer in stock and or half the shipment was sent, and they will e-mail you when the rest of your order ships out. HD has become very dis-organized. and they don't care. not the same shopping experience it once was.”

Helpful Report

Posted 2 weeks ago

“We ordered a NEW dishwasher from Home Depot. The appliance package was delivered on time. However, the kitchen remodel schedule was delayed and it was a couple of months before the plumber was ready to install the dishwasher. Ot was not opened until he was going to install it. The third (the highest) rack was broken. The return window was 48 hours. We were instructed to contact Samsung. That went absolutely nowhere. We decided to attempt to replace the broken part our selves. According to several different websites that claim to carry genuine OEM parts the model number of our dishwasher does not exist. The dishwasher will function without that rack so we decided to use it as is. WRONG. There was no installation or user manuals. I located them on line and found that there were several parts missing and several other parts that were not functional. The machine is scuffed and dirty. We believe that the machine must have been at least partially installed and then returned to Home Depot. Home Depot then sold us the NEW DISHWASHER. Lesson learned ... Do Not buy major appliances from Home Depot unless you open and inspect everything immediately and are capable of returning this very large item to the store.”

Helpful Report

Posted 2 weeks ago

“So over this company, they've gone so downhill the back-and-forth the damages. The lies the promise return calls nothing ever happens”

Helpful Report

Posted 2 weeks ago

“Sorry, not our problem. It’s very important for people considering purchasing a large appliance from Home Depot that they use independent contractors, and if anything is damaged in your home, Home Depot says, “Sorry, not our problem.””

Helpful Report

Posted 2 weeks ago

“ME AND MY BUSINESS PARTNER OWN A FULL SERVICE FOOD TRAILER AND WE NEEDED TO PURCHASE A GENERATOR AND WE DID FROM HOME DEPOT. WELL THEY FAILED TO TELL US WHEN WE BOUGHT OUR GENERATOR A DURO STAR TRI FUEL DS13000MXT. WE DID NOT KNOW IT WAS NOT ENOUGH RUNNING POWER FOR OUR FOOD TRAILER. THEY DIDNT TELL US THERE WAS ONLY A SEVEN DAY RETURN. SO THEN WE ORDERED A NEW ONE THROUGH A HOME DEPOT CARD AND THEY STILL WOULD NOT HONOR IT. NOW WE ARE STUCK HAVING TO SELL IT. THAT IS BAD BUSINESS THEY SHOULD OF PUT IT IN WRITING SO WE COULD HAVE BROUGHT IT BACK BEFORE THE TIME.”

Helpful Report

Posted 2 weeks ago

“I am totally discusted with Home Depot false promisses to deliver items over night when they know it will be two to three days. They falsely bait you and fail to deliver as promised. Buyer Be Ware!”

Helpful Report

Posted 2 weeks ago

“The AI wrongfully removes my accurate and polite comments. Here is my comment to post: This is not capitalism, but instead a racket: this is how HD CEO "earns" his 15 million+ compensation, a micro mechanism: we just bought a major appliance, and while HD usually accepts weeks of return, this one was... 48 hours! It was a GE dryer. The delivery guy refused to install it and requested we alter the connection of the previous (also standard, Samsung) dryer to the wall. So in the first 48 hours it was not even plugged in. Then it works but leaves burnt smell on the clothes. HD refused even a partial refund and also refused a return with merchandise credit to buy a different one. They said contact GE. GE sent a guy who confirmed the smell but said it is "normal" from a new motor and will dissipate in two weeks. Then he realized at the moment of his visit it was exactly two weeks. So he said "two months" instead. Obviously untrue, and even if it were true it would mean the dryer would spoil our clothes for two months, a 1k major appliance? He also said all dryers are like this. It was untrue, because our previous Samsung dryer was perfect from the start. If it were a transient with use motor issue, why would not they run it at a factory? Do not buy major appliances from HD (unless an unconditional extended return policy specified, which is not the case for most of their appliances). Do not buy GE. But Samsung, in our experience.”

Helpful Report

Posted 2 weeks ago

“Their warranty service is awful. It’s through Allstate protection but when you need a service you have to contact Allstate and then you have to sign up and go through square trade. It was such a fiasco. The repair man didn’t fix my washer correctly so I had to go back to Allstate through square trade and their expedited service is a joke. It took three weeks to get my washer repaired. I will never buy an appliance from Home Depot again.”

Helpful Report

Posted 2 weeks ago

“Home Depot, Hunter Douglas/Kirsch Blinds are responsible for this disaster. Each entity blames the other. The mechanical shade hasn’t worked from day 1. It’s been 2 mos. Home Depot installers left out the part that a charging wand was supposed to come with the purchase. This shade isn't fully charged b/c the lithium battery in the shade can’t be shipped charged b/c of fire issues...yes, a shade that can catch on fire in my home. I see a class action lawsuit in their future.”

Helpful Report

Posted 2 weeks ago

“Very poor customer service. I had to go online to get a small cabinet which they did not have in stock. I placed the order Aug 4 and the computer came back with a Aug 29th date. Sounded unusual for something that they had 97 in stock. I had purchased a few earlier two Larger cabinets and it only took a week. I keep checking the tracking a it was sitting in some warehouse in Tx for 10 Days, so I called customer service, they put out a check and it came back that it looked it was lost, so they reorder lt with the same order number. The order continued to show the same Tx location until yesterday, when stated it was out for delivery in some city 3 hours away. So now phone calls started, until they said they found it in my store and I could come and pick it up. Guess what? No cabinets and my delivery date now is Sep 19. They said they reordered it. No attemot to get here asap, no help at all. My concern is will be here on the 19th”

Helpful Report

Posted 3 weeks ago

“If I could give a zero I would…the worst delivery I have ever experienced. Cabinets delivered on the back of a pickup truck. The guy had no dolly and I as a seventy years old man had to help the guy take these 2 hundred pound cabinets off the back of a truck.”

Helpful Report

Posted 3 weeks ago

“They came today to install our dishwasher. They were very dirty, careless and didn’t know how to do their job .They didn't do what we wanted. When I told them to do it, they did whatever they wanted. They didn't even straighten and level it. It's crooked. One side is outside the cabinet and the other side is far inside and separate from the cabinet. We were not satisfied with their work at all..they cut the existing drain pipe so short that it didn’t come out of the sink straight I am so surprised that Home Depot has such a careless and incompetent contractors”

Helpful Report

Posted 3 weeks ago

“I will never order anything online through home depot again. They used u p s delivery. U p s gave us the wrong item from their truck. I could not get anyone to fix the problem. Do yourself a favor, just use amazon.”

Helpful Report

Posted 3 weeks ago

“Ordered a couple of parts for a sink replacement I was planning for this weekend. Opened the package and the new disposal flange was missing. Contacted Home Depot and the said they would just refund my purchase. When asked how I could get the part for my weekend project, they said they would not reship the part. A refund is the only option. Thank god for Amazon. I ordered the part immediately from Amazon and it will be here tomorrow...in time for my project. Don't plan on ordering from Home Depot in the future.”

Helpful Report

Posted 3 weeks ago

“I've been doing business with them for a long time and I've never had an issue until recently when I say a long time I'm talking 25 years. But when I needed them the most they let me down. I ordered a bathtub and it was not a special order as I understand special order. About a day after I ordered it I decided to cancel the order but it had already shipped. So it shows up at my house a few days later, and I need to return it. After reading the return policy I realized I could probably just take it back to the local store. Well they would not accept it. So I had to initiate a return online and a truck would come pick it up from a secondary vendor of course. Well the secondary vendor was supposed to contact me within 48 hours and they never did. After many calls to customer service they finally picked it up about 10 days later than they should have. Normally this wouldn't be a problem except I am trying to move and I needed the space in my garage. Then I was also having them install a window for me. Will they show up today to put the window in and it's the wrong size! This is after about a four week wait. So now I have to wait for a new window to be made and my house was supposed to be on the market by the end of next week! So yeah when I needed them the most they gave me the most stress and let me down! I might buy paint or something from them but I'm not going to have any kind of major purchases anymore.”

Helpful Report

Posted 3 weeks ago

The Home Depot is rated 1.6 based on 1,319 reviews