The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,178 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever deal with especially with online ordering sent the wrong product twice and wanted me to take it back to the store idiots you sent 140 pound safe morons then take 14 days to return my money never again well I shop at home Depot.”

Helpful Report

Posted 3 months ago

“I bought a gas stove when they hooked it up it was leaking gas, had that fixed burners now have blue and orange flames came back out was told I need a new stove that someone would call me never got a call I called was one hold for a half hour was told they will send someone back out. I was. Back on hold now I have GE phone number to call they can’t return my calls because it’s a call center. I can’t return the stove it’s been over 48 hours my first time calling was the next day after delivery. They gave me the run around for two week of course it’s over the 48 hours! I paid a lot of money for a stove I can’t use and was told to crack the window if I should use it in the meantime seriously. NEVER AGAIN WILL I GO TO HOME DEPOT!!”

Helpful Report

Posted 3 months ago

“Former employee of The Home Depot for over 4 years. I would describe it as: amazing when its good, when its bad, look for a new job. This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. TLDR - Management is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence. Long version. Fat trimmed. When I got hired I was told within 2 years of being "okay" at my job, I should be expecting to be earning around 100k. This was a complete lie. The TRUTH.....is that ONE associate, ONE year earned that. This was told to myself and about a dozen others. When I alerted his boss of this discrepency, nothing happened. While I was in training in the field, the gentleman that trained me straight up tried to sell me meth on the clock but also partook himself. I alerted this to the boss that told me my pay expectation, nothing happened. When nothing happened I went to his boss, nothing happened. LUCKILY, for several years and MOST of my time here I had good bosses, so a few years went by. My managers started dropping because they were done dealing with the guy that did nothing, because all the work was shoved on them because the guy that promised people a crazy amount of pay and protected a meth user and dealer was and frankly still is, useless and more bad for this company than not. Now that all good managements gone(or inaccessable to me), lets get to the sad part that I HOPE.....someone big enough in the food chain will look into this, because a small pile of spoiled appled will ruin more if they are not trimmed. I got my SEVENTH boss early 2024. For perfect context, I had 2 broken feet(on top of a lot of general chronic pain), requested a lighter work load (was denied), requested to only have at MOST 8 hour shifts (3-4 days a week were over 9) I was covering a 150 MILE RADIUS, because we do not hire skilled, or reliable people when we are in a crunch, just someone with a pulse. I was written up once in my 4 years prior to this 7th boss due to a person in texas purposely putting gap in my schedule which was not discussed or agreed on as I was there to do as much as possible. (this was when texas had the nasty ice storm a few years bad, I was there for about a month helping) In less than a singular year I was written up 3, technically 4 times if you count my firing. Lets go over those. My first write up has no information or details due to my manager. So I will neither take that as is or defend myself. Two, due to my manager simply not having a conversation with not just A store associate,THE ONLY ONE, that has had guns pointed in my face. Because I called the associate out in the reschedule for that they need to pay more attention, go over with customers the correct information to avoid these issues. I was written up. Third. I had recently moved within 2 weeks. I was going to an area about 120 miles round trip away, thats well over an hours drive. A customer had unfortunately gotten called into work and my boss had texted me before I had even woken up which he knew. asking me if I was willing to push my workday back to accommodate the customer. This was originally posed as a QUESTION, or...an OPTION. I had called the customer and explained I had to be back in town before 5pm and I was unable to start my day roughly 6 hours later than normal. She understood this and rescheduled without issue. I had a 1 on 1 meeting with my boss that morning anyways. I was told that wasn't an option, even though it was worded as one. I was then written up, and what irks me the most is I told him, I had responsibilities I had to be in town for, because if I clock in at 8:30AM, My shift should be DONE bye 4:30, he apparently didn't know that, even though it was in a text message,crazy how managers get to lie to write you up. My fourth write up was because my boss is either a pathological liar, had a vendetta or there is just something wrong in his electric meatball. Someone was not doing thier job and I simply told him I was not going to do someone elses work when they can do it themselves, they are capable, and thats also POLICY AND PROTOCOL. It is crazy that this massive company protects meth dealers, management that gives you false information about your pay, lies to you (this guy still works here), pathological liars, management that doesn't do their job/lies to employees. Management(at least mine) was allowed to continuously lie or leave out VERY IMPORTANT details to negatively impact others and the management(bosses) above did not care when you told them that. At the end of the day what happened, happened. The issue of management not taking the following seriously: associates doing their job so wrong it takes money out of others paychecks, and associates getting one or if not both wrong being address and or phone number where guns/weapons get pointed in your face/direction. I would imagine NO ONE wants this while they were work. But they dont care. Have fun shopping here, they are willing to have someone be injured or killed due to other employees not doing their job right.....daily. Where is the accountability? Where is the responsibility? Where are the leaders, the managers? This company will continue to fire, hire and put people in danger because they refuse to open their eyes. They liked to believe progress is good at any cost. Even if that could be my life, maybe yours if you work here.”

Helpful Report

Posted 3 months ago

“Very bad customer service very rude and very messy cashiers very rude mangers rude”

Helpful Report

Posted 3 months ago

“I will never order an appliance at home depot ever again. Ordered microwave, dishwasher, and stove. They refused to install everything but the stove... which all they did was plug in. I could have done that. I paid for the installation of these appliances but since they wouldn't do it I called and was promised a refund in 3-5 business days.... that was almost a month ago. Every time I call and check on the status of my refund it's always the same line "It's in process" "Were going to push it through" and it NEVER has shown up. They owe me $340... I fear I have lost my money to these crooks!”

Helpful Report

Posted 3 months ago

“Home Depot offers a veterans discount, but makes it very hard to use. Either the item is not subject to the discount, or you cannot use your veterans discount with another store discount. The only reason Home Depot is giving a discount for veterans is it’s the politically correct thing to do right now. it’s a very shallow appreciation to someone who served our country.”

Helpful Report

Posted 3 months ago

“I got a gift card to start it did not have a pin number they had me running around back and forth on the phone a personal at the end someone from home Depot called to finally give me my pin number that same day I went to the store and it turns out the card was empty some one did fraud and no more money on my card I called all customer service for home Depot no one found a solution nothing until a gentleman man just said sorry there is nothing we could do. It just seems so unfair that to start the gift card didn't come with a pin number that's your mistake and when finally after weeks someone calls to give the pin they do fraud and use all my money and home Depot can't do nothing about it that is so unfair because the card is from home Depot and they should take responsibility for there mistake. I'm never buying a gift card at home depot.”

Helpful Report

Posted 3 months ago

“An order originally had a delivery window on January 18 and the company did not show up. It then had a delivery window on January 20 and the company did not show up. Both days I took off work and both days I had contractors waiting on the delivery that I had to pay. (16 hours off work = $720, my contractor was nice enough to discount both days and only charge me $40/hour for those 8 hour windows so that is $320 I was out) On January 22nd a Delivery Escalation Ticket was supposed to be issued but the customer service agent misentered the information. A correct delivery escalation ticket was finally issued on January 25. No one from the national home depot office has ever been able to connect to the delivery company on the telephone. All of this should be available in the notes of the order #. On January 25th the customer service 'supervisor' told me that someone would be in contact with me by 8 am this morning CST. I learned today when speaking with another 'supervisor' that she should not have promised me that. This 'supervisor' also informed me that she is not actually a supervisor, just someone people get transferred to when they ask for a supervisor. I have been on the phone a total of at least 6 hours with this order (mostly on hold) and no one has been able to help me or even talk to the delivery company. The only reason I have not cancelled this order is that my contractor cut counters (on January 18th) specifically for these appliances. I would have cancelled and ordered from Lowes or Best Buy after the first missed delivery when I could have had them delivered by now. At this point though the delivery date from your competition is February 1 so I keep hoping someone at Home Depot can help me. This has been the worst customer service experience of my life hands down. It has cost me upwards of $1000 in missed labor myself as well as money I've had to pay to contractors based on Home Depot's promises to me let alone the cost of having to eat out regularly. Today is January 27th, 11 days after the original scheduled delivery, 9 days after the first missed window, 7 days after the second missed scheduled delivery, 5 days after the 3rd and 2 days after the fourth. Go with Best Buy, go with Lowes, go with a stranger on Craigslist--they'll be more trustworthy and helpful if something goes wrong.”

Helpful Report

Posted 3 months ago

“I bought a refrigerator a week ago and hate it but they won't take it back. You only have 48 hours. Give me a break. Won't be shopping there anymore.”

Helpful Report

Posted 3 months ago

“We tried having a refrigerator delivered through the Home Depot, they rescheduled four times and never actually delivered the refrigerator. We ended up ordering through Lowe’s instead.”

Helpful Report

Posted 3 months ago

“Home Depot installation practice is fraudulent They never install on delivery They always give excuses why installation is not possible They eventually deliver but never install”

Helpful Report

Posted 3 months ago

“WHAT A DISASTER! WORST EXPERIENCE EVER. HOME DEPOT HAS RUINED MY CHRISTMAS. AWFUL WASTE OF TIME. DO NOT GET APPLIANCES IN THIS STORE IF YOU NEED FOR THEM TO BE DELIVERED. I DO NOT RECOMMEND IT. EVERYTHING TAKES FOREVER. THEY WILL GIVE YOU A DATE AND THEN WON’T FOLLOW THROUGH. THEY WILL LEAVE YOU ON THE PHONE WAITING LONG PERIODS OF TIME. THEY TELL YOU THEY WILL CALL YOU BACK, THEY NEVER DO!!! READ OTHER REVIEWS. I WENT TO LOWE’S AND NEXT DAY I HAD THE DELIVERY AND APPLIANCES WORKING. AFTER SUCH A LONG TIME WAITING FOR MY REFUND, NOW I GET AN EMAIL, THEY MADE ME GO TO THE STORE. YOU GET TO THE STORE AND THE EMPLOYEES HAS TO CALL SOME OTHER DEPARTMENT. I AM WAITING WHILE I TYPE. SO FAR I HAVE BEEN HERE FOR MORE THAN AN HOUR MINUTES AND WE ARE STILL ON HOLD. I WILL NEVER BUY ANY OTHER APPLIANCE FOM THIS STORE. COMPANY THAT IS SUBCONTRACTED FOR DELIVERIES IS A TRUE FAILURE. VERY UNPROFESSIONAL, NON RELIABLE, WORST SERVICE I’VE EVER ENCOUNTERED.”

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Posted 3 months ago

“HORRIBLE place! Do you want to wait an excessive amount of time for no one to help? Come here. Do you want to support a place that encourages employees to drive in the current snowstorm that our infrastructure is not designed for to not only endanger themselves but others as well? Come here! Do you want to support a place that plays favorites against anyone who wants to be efficient? Come here! This is the place for anyone who values complacency first!”

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Posted 3 months ago

“Next day shipping on web site never works. They use the incompetent Fed Ex that never delivers on time. Fed Ex just says customer was not avalible without them even driving by. Repeadedly Fed Ex never delivers on time. Less than 1 star!!!!”

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Posted 3 months ago

“Worst phone or online support ever. Access denied on online can't talk to anyone on phone. Can't wait to cancel my credit card soon as I can figure out how to pay it!!!!!”

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Posted 3 months ago

“I cannot thank Supreme Asset enough for helping me reclaim my $270,000 investment lost to a scam platform. Their team was professional, understanding, and highly efficient throughout the process. They guided me step-by-step, providing regular updates and delivering on their promise. If you’ve fallen victim to a scam, I highly recommend reaching out to them for assistance. They turned my hopeless situation around and recovered my hard-earned money. 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐎𝐫 📱 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖 Supreme Asset is truly a reliable and trustworthy solution for anyone in a similar situation!”

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Posted 3 months ago

“I had ordered a tree from home Depot. But it wasn't available until February 13th 2025. I asked for a refund. But never received it. My Bank claimed they dropped it off. But it never returned to my account.”

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Posted 3 months ago

“Twice in the last year Home Depot charged me for items the chain did not have available to sell. This is fraudulent. The store holds money, without interest, and then refunds it. This is not a store selling products. It is a credit card scam.”

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Posted 3 months ago

“I purchased a stand up freezer and had it delivered. First they 2 sub-contractors wanted to leave it out in the driveway in front of the garage. At my wifes insistence they placed it inside the garage but did not unbox or install it. After contacting Home Depot they said they would have the crew return as white glove service was required. I declined as having to deal with these lazy sub-contractors for Home Depot again was not a good ideal. It has been years since we purchased from Home Depot...there will never be another purchase made with that company. Home Depot-0 stars.”

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Posted 3 months ago

“I ordered a small fridge fro my garage to keep medications. I cannot pick up big items and was happy to see they deliver and they did in 3 days. I manage to get the big box to my garage and ready to set it up with help only to see that the fridge has huge dent on a corner and the side. The box was intact so the appliance was packed damaged or dropped in a way that did not break the box. I called home depot and they were useless. Basically did not care, did not apologize and just said to bring it back for a return. Now, if I haul a box that big on my own, I would have not bothered ordering online right? Useless store and service. Will never order again. Now I have to pay someone to their POS item back to them.”

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Posted 3 months ago

The Home Depot is rated 1.6 based on 1,178 reviews