The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,264 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a table for an event two weeks away. Was supposed to come 10 days in advance. Date was pushed THREE times. Missed the event. We had to rent tables. When we asked to just cancel our order so we could find a new table we were told it wasn't possible. Not in store. Not on phone. They flat out refused to cancel our order and the only option they gave us was to bring the massive table we were having delivered to the store to return to get our money back. Almost a month later. Still no table in sight.”

Helpful Report

Posted 2 months ago

“I hired Home Depot to complete a closet design and installation. They sent three different people to take measurements, then designed a system based on those measurements. I paid in full per their requirements. After months of waiting for parts with no updates (I had to follow up constantly), I finally scheduled the install. I took time off work, only to be called 30 minutes before the end of the window and told the installation wouldn’t happen. When the installer arrived anyway, he said the design wouldn’t work with the space. He promised a redesign within a week—this never came. Despite multiple calls and messages to the installer, the sales rep, and managers, I received no response. After two months of silence, I hired another provider to complete the job. When I asked for a refund, Home Depot kept 35% of the payment, claiming I canceled the job—even though they could provide no evidence of a cancellation or redesign ever being sent. This is unacceptable. Home Depot failed to complete the work, failed to communicate, and then refused to issue a full refund. I’m seeking the return of the 35% withheld for services not rendered.”

Helpful Report

Posted 2 months ago

“Very disappointed that the option to order online without establishing an account has been removed. Enough already without all the accounts.”

Helpful Report

Posted 2 months ago

“I made a purchase of flooring material as well as contracted to use home flooring company.. I cancelled the company and used my own company as well as some of the materials… I return the materials and was to be refunded 243 dollars. The clerk did the transaction and the computer printed the receipt but the register wouldn’t open for me to get the cash and that was earlier in the year the Sunday following Donald trump swearing in…. Today I still don’t have that refund and I have been going to Homedepot multiple times and everybody acts like they don’t know….. I loose courage in shopping at Home Depot and I will still follow up because that is a lot of money for me as a single mother raising three minor kids on my own”

Helpful Report

Posted 2 months ago

“i would give zero stars if i could. Applied for credit card based on HD stating no credit inquiry would be done and they in fact lied. Almost immediately i received a notification from Credit Karma that THD/CBNA did process a HARD INQUIRY. Very disappointed in your shoddy business practice and i guess that is how you assign a 29.99% interest rate. Already reached out to state attorney general. THD did not have my consent to run a hard inquiry and I would not have even pursued this had THD stated that one would not be performed.”

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Posted 2 months ago

“I am so disgusted with home depot. We ordered a starlink router because it would be delivered upnorth on time while we were up there. The delivery date kept changing. I made numerous calls to get this resolved. They all lied about everything. Now trying to get it picked up and returned back to the store. Spent over an hour and fifteen minutes and still no resolution. The worst process ever. The box was suppossed to be picked up 2 days ago, still nothing. All lies, rude managers. People don't understand what you are saying”

Helpful Report

Posted 2 months ago

“I ordered a generator which was delivered prior to the expected delivery time but it was delivered at the bottom of the hill I live on. It's about 200 yds uphill to my house. The generator weighs 200 lbs and it wasn't possible to reload into a truck due to the weight. I had to drag the pallet/generator 200 yds up a steep hill using a hand truck. I will never order a heavy item through Home Depot for delivery again. I would have been better of picking it up from the store. No other carrier has left a delivery at the bottom of my hill.”

Helpful Report

Posted 2 months ago

“About a 6 weeks ago or a little more I received a $20 coupon in the mail from HD if I spend $100. I had just spent over $400 on fencing, concrete and some plants. So I decided to go buy things for my law, bug spays and things like that would last me for the season. I went through the self check out and one of your employees helped me as I wasn’t sure how to apply the coupon to my purchase. My purchase was only $93 I was advised so I went and bought something else for $10 to bring my purchase to $103. He then scanned my coupon and I paid my bill. I didn’t look at the receipt until I got home and my receipt showed that the coupon was scanned but it never deducted the $20 coupon from my purchase. I didn’t worry about it because I am always at HD buying something and figured I would show it to the store my next trip in. I was out of town for a few weeks and went in and showed my receipt to the return dept or customer service dept. He tried to make it right and could not figure out how to credit my account $20 and told me that he thought it would deduct off of my bill as I paid with my HD card. The bill came to my house a week or so later and the $20 was not deducted. Still no problem as I shop at HD a lot and figured my next trip in I would show them again what had happened and yet again he could not figure out how to credit my account the $20. After 10-15 I left as my wife was waiting in the car and I thought it would be fast. A few days later I went back again and by now we were friends as he was a very nice man so he called the manager and the manager told him to call someone which he did. They could not figure out how to give me a credit so he called the manager again and to be honest he didn’t want to deal with the issue. During this whole process I was never, not once rude with any of your employees. I am 69 years old and have shopped with HD almost exclusively since my early 20’s when I was in the building trade. I have probably spent 75-100 k with HD over the years. Last year I purchased carpet from your Twin Falls, ID store at around 4K and I have been in 3 times to get a $20 credit!! REALLY!!!! I will continue to shop HD as I am not a spiteful man but I will give more business to Lowe’s as they are closer anyway. I didn’t write this to get anyone in trouble as the Service Dept was very friendly but really 3 trips to not get a $20 credit when I have the receipt to show that the credit was scanned but never given. Wow I was a Branch Manager for almost 30 years of a business and my customers were the reason I got a pay check and they were King. I lost money many times to make things right with them if they felt my team had made a mistake or wronged them in any way and to be honest we kicked butt by doing the right thing. So you know I could care less about the $20 now it just is something that I feel you should know as a man who ran a successful business for many, many years Sincerely, Scott Parr Twin Falls,ID”

Helpful Report

Posted 2 months ago

“Farmington Hills store! I ordered sink & faucet online to pick up in store! Sink was NOT Delivered to store! Store could not tell me when I could come back to pick up sink! So Frustrating I was on the phone all day because contractor was here to install! Store Manager transfer me to someone who said she did not know what to do. & Manager would not get back on phone to help me. Told her to figure it out ! Need training! Know I have to reorder for different companie! Do better Home Depot ! Train the Manager & better tracking for orders!”

Helpful Report

Posted 2 months ago

“Bought Sears warranty from Home Depot for a Samsung washer. Washer bearing went out last year before Christmas 2024. Sears Warranty sends out tech the day before Christmas. Tech reports bad bearing and we wait for warranty to schedule service. January scheduled service no one shows Richard, AI virtual assistant reports "due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance" 6 scheduled appointments and the same no show from techs due to unforeseen circumstances. Called Home Depot and they told us to call Samsung, we bought the warranty and washer from Home Depot. Do not purchase any appliance warranty from Home Depot. They don't support the warranty they sell or the appliances. We now purchase our appliances from Lowe's and they have their own warranty service department.”

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Posted 2 months ago

“Cannot log in”

Helpful Report

Posted 2 months ago

“I tried to call Home Depot about an item. I could only speak to an AI bot. I wasted my whole night because I was sent bad information by their lousy AI BS. When I call Menards I can talk to a person, I'll go to Menards from now on. I got bad information that inconvenienced me at Home Depot from stupid Artificial "Intelligence."”

Helpful Report

Posted 2 months ago

“Celeste? And Edwardo gave bad service. I am 66 and need help with heavy items. She walked away and gave me a dirty look. Anaheim hills Home Depot. Today about 2:00”

Helpful Report

Posted 2 months ago

“In April I ordered 4(four) Red Drift Roses that came in one gallon containers naked Red. I planted them very excited to get them. They are PINK. Note: none were blooming when I planted them. I am elderly and it was difficult for me to get them planted and then when I contacted customer service I was told to dig them up and return them.”

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Posted 2 months ago

“I ordered a bbq grill from our local store and told the people that we were having a large bbq and needed by the following Friday. They said, no problem, it will arrive Thursday. Then, three days later the send me an updated email letting me know that it would not arrive until the following week. I cancelled it. Then, I let them talk me into purchasing yet another one. They promised the same time frame but the day before it arrived, some lady called laughing to let me know that after all this time, it had arrived with damage but do I still want it? These people no longer give a damn about their customers. Try Lowe’s.”

Helpful Report

Posted 2 months ago

“I will never buy another appliance from Home Depot! They could not get their act together to deliver my refrigerator!”

Helpful Report

Posted 2 months ago

“Never again will we rent tools from Home Depot. Between the equipment not working and the poorest customer service I have ever seen anywhere, we will not be back. Yesterday we came to rent a trencher. We arrived at 9 and didn’t leave till 11:30 because of incompetent help in the rental department. Eventually we had to get behind the counter and help the individual on the computer. The trencher had no trailer, nor was any offered. ‘You’ll have to lift it in.’ Because that won’t throw anyone’s back out. The switch was ‘wired’ to a clamp. It was not connected to anything. There was no gas in the machine. Which would have been lovely to know when we had already wasted the entire morning at the store. One of us could have gone to the gas station or we could have gone on the way home. Instead we have to waste more time. Check-in ‘just leave it out there’. No check in. No help unloading the heavy machine.”

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Posted 2 months ago

“Never ordering anything online again. Second time where I'm given a delivery date and gets pushed days later. What's the point? Should say "estimated arrival", not delivered by. Customer service didn't understand English and transfered me over to fed ex who also didn't speak English. Never had an issue w Lowes, so I'll be ordering from them in future.”

Helpful Report

Posted 2 months ago

“I didn't receive all my items that were marked as delivered. I contacted customer service and got a person with a really disrespectful attitude. That as well as it being the second time where I didn't receive items claiming delivery makes me very hesitant to continue purchasing from Home Depot. So disappointing.”

Helpful Report

Posted 2 months ago

“I had a very bad experience with Home Depot. I was trying to order a fence. I called 5 stores after difficulties ordering online. Each time I called a store I was put on hold for over 10 minutes, I decided to come to the store near me which was Ridley pa, I was able to buy it but the girl who processed my order made a mistake. She told me the fence came with a post and kit. When they delivered it there was no post or kit, I tried to call the store and asked to speak to a manager, she put me on hold for over 10 minutes then took me off hold but left me waiting for over 10 minutes then took me off hold but didn’t speak to me. I could hear her talking to other people but she never came back to speak to me. I decided to return to the store to return the fence, I spoke to a guy who claimed to be the assistant manager but he made no effort to help me. He seemed angry. I went to the girl who made the mistake initially, she apologized and tried to return the fence, that took over 30 minutes, at first she informed me she was not allowed to return it, I wasn’t going to leave without my refund. After several minutes and my insistence they were able to offer me a refund but informed me it will take a few days to see my money. I used a debit card, I should have seen my refund right away. Hopefully I get my money back . it’s been a horrible experience for me. I am not sure I will shop at Home Depot again.”

Helpful Report

Posted 2 months ago

The Home Depot is rated 1.7 based on 1,264 reviews