Never again will we rent tools from Home Depot. Between the equipment not working and the poorest customer service I have ever seen anywhere, we will not be back. Yesterday we came to rent a trencher. We arrived at 9 and didn’t leave till 11:30 because of incompetent help in the rental department. Eventually we had to get behind the counter and help the individual on the computer. The trencher had no trailer, nor was any offered. ‘You’ll have to lift it in.’ Because that won’t throw anyone’s back out. The switch was ‘wired’ to a clamp. It was not connected to anything. There was no gas in the machine. Which would have been lovely to know when we had already wasted the entire morning at the store. One of us could have gone to the gas station or we could have gone on the way home. Instead we have to waste more time. Check-in ‘just leave it out there’. No check in. No help unloading the heavy machine.