The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,265 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn’t fulfill my order and told me they did. An item was missing from my order and they said it was in the box and basically implied I am a liar. To remedy it I am to make a claim with my bank and reorder it. Why would I reorder it with them if they can’t fulfill it. The first time I called about it, oh it’s still on its way, I see the box right here but it’s running late. It wasn’t in that box either. I called back and they said it was delivered in the first shipment and won’t believe me that it wasn’t. Took asking for a supervisor 3 times to get one. Going into the store wasn’t any help either.”

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Posted 3 months ago

“very poor customer service...can't even change a customers email and i was on the phonr with them over anhour and evenyuallt cancelled my order...but no way to get verification of the refund as they can change/correct my email....i will never order from them again.....hard to believe something so simple can't be done without or even with hassles on the phone....”

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Posted 4 months ago

“Delivered team didn’t confirm phone number and they called wrong number on delivery date. Now she has to wait 3 days for next delivery. Customer service not helpful at all. Next time I will stay away from this company.”

Helpful Report

Posted 4 months ago

“I don’t even know why I gave it a one. I’ve bought a lot of appliances from Home Depot and a lot of stuff lots. I should have realized the first time not to do that anymore because your delivery people are so rude and God forbid you ask one small question because they never know the answer And if you don’t have a $50 bill in your pocket, then you’re not gonna get any help at all even after you’ve paid the delivery fee. I love Home Depot store, but I’m not buying anything else from them. I’ll just go the extra mile to go to Lowe’s. I am not a complainer at all, but this time I thought I better let somebody know. Whether it does any good or not. Rebecca Roberts. I bought a brand new stove and a dishwasher and I was gonna go back and get a microwave and vent hood.”

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Posted 4 months ago

“Do not use Home Depot for military discounts. Continuously having problems never getting through and never getting through to sign up for it.”

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Posted 4 months ago

“I recently contracted with Home Depot to install a new floor in my home. I picked up all the products brought them home waiting for the contractor to show up. When the contractor showed up it took him 5 minutes to cut the carpet that was on the floor already and determined that he could not do the job because the floor was not level. I was able to return all the products to Home Depot. But within 2 hours I received a call from Home Depot stating that I owed them $250 because a contractors did come to my house. I explained to the manager that he was there for 5 minutes and that did not justify $250. I explained to him he did not do the job he only spent 5 minutes to determine he could not do the job so I should not have to pay anything. The manager said the best he could do would be cut the price in half so I would only owe $125. Be very careful when you sign a contract with Home Depot make sure they tell you if the contractor cannot install the product is there going to be some additional charge.”

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Posted 4 months ago

“Home Depots' customer service is absolutely terrible. Brought a refrigerator and had it delivered to find out that it kept rolling forward when you open the doors. Usually they have leveling feet in the front to keep it from moving but this one did not. No one could give me a straight answer as to how to fix this problem, and it seemed they didn't care. The technicians were looking through the instruction manual trying to find answers, that they should've had to begin with. Thinking that it might have been defective, we opted to have it replaced, but when they showed up with the replacement, they showed me that it would be the same issue-no leveling feet, just rollers. It even has threaded holes in the front where the leveling feet should go, but they said it didn't come with the fridge. I later found out that the manufacturer sometimes will omit certain parts in order to save money on the product. Mindboggling. After all that, we just decided to get a refund. Never buy an appliance from these people. They simply don't care.”

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Posted 4 months ago

“The worst delivery service! Ended up canceling my order due to the lack of service and lies!!”

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Posted 4 months ago

“Please stay away to buy in Home Depot online. I pay for a refrigerator, I use online service because will be delivered in 2 days. When arrived was damaged, so I asked for a replacement, then the nightmare began . As I didn't get replacement, I canceled and still today 12 days later can not get my money back . Be careful”

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Posted 4 months ago

“I had a question about a plumbing product. After waiting over 20 minutes for advice, I left. There was only one associate in the entire store that could help with plumbing, and he was at lunch. Ridiculous! The location of the store is 1-10 and Studemont, Houston. Don’t go there if you need any help! I wasted my time.”

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Posted 4 months ago

“Home Depot price match guarantee is a joke don't even try, I bought a impact at home depot in Ft Myers Fl found it cheaper on Amazon and another retailer, went on home depot's website to find out if they price match amazon which they do as long as it's shipped and sold by Amazon customer service argued with me said they don't match anything online both the ladies that were working said the same thing i showed them their home depot website and they still argued not a big deal got my money back and purchased online. Then I called home depot corporate and they argued with me and told me that it's up to the store? So how are you going to put a price match guarantee on something and not honor? Is that not false advertising? I'm not going any further with it this is just to let the consumers know not to try to price match with home depot. Now Lowe's completely opposite they will price match and not argue with you.”

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Posted 5 months ago

“We had cabinets installed over two years ago. One cabinet door has warped and replaced after waiting weeks for the part. Replaced. The new cabinet door warps. Call home depot. Send a technician. He orders the part. Wait another two months. They finally get back to me and tell me that installation is out if warranty,but they were happy to try and steer us to one of their contractors. I'm picking up the cabinet door tomorrowand will install myself.”

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Posted 5 months ago

“My recent problem they told me next day delivery. I called they mentioned I will probably get it in three days I don’t need it in 3 days. So I canceled the order online, 10 minutes after I did that the order status changed to item shipped. I called them to change that because I needed the item right away, they couldn’t because according to the associate the item has already been issued a ticket number. Amazing how after things moved when I issued a cancellation.”

Helpful Report

Posted 5 months ago

“Subject: Price Match Issue – Request for Resolution Dear Customer Service management, I recently visited one of your branches to purchase a refrigerator that was listed at $1,495 with a specific item code in your store. However, I found the exact same model listed at another branch for $1,295. Given this price difference, I contacted your Customer Service team to inquire about a price match, as I am a loyal customer of Home Depot. Unfortunately, I was informed that price matching is not applicable in this case, which contradicts my understanding. I have proof of both price listings, including photos of the item price in-store and the price at the other branch. Additionally, I have successfully purchased the same refrigerator at the Brick for $1,295. Given this discrepancy, I kindly request that my case be reviewed. If my claim is acknowledged and resolved, I would like to proceed with my purchase through your store and cancel my Brick Order. For reference, my case number is [ 6261685]. Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter. Best regards, Samar”

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Posted 5 months ago

“Home Depot customer service is horrible! I have had issues with appointments scheduled and no one has shown up and when you call the store they tell you it’s your fault. Go to Lowe’s much better service”

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Posted 5 months ago

“Do not sell a LG dryer, and definitely avoid buying an LG dryer. I purchased one in 2023, and from day one, it made terrible noises. I had copper field Home Depot set it up and paid $1,000 for LG Dryer. When I called the next day about the issue, they told me to contact with the manufacturer. However, LG never sent anyone to my home to look at the dryer. Now that we are out of the manufacturer's warranty period, we had to pay for our own technician. They determined that the motor is the source of the noise. Now I'm out a 1000 dollars . Order number - H6506-332414”

The Home Depot 1 star review on 20th February 2025

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Posted 5 months ago

“I tried to order something online and it is the most ridiculous time-consuming aggravating experience I’ve ever had trying to shop that code down low does not work and this is the worst experience. I will never shop at Home Depot again.”

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Posted 5 months ago

“The onle store couldn't deliver my all in one wall and refuse to help with anything.”

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Posted 5 months ago

“Refrigerator freezer does does not close properly. Serviceman cannot fix. Plans to deliver another, however I want the new one checked for proper function BEFORE installation in my home. You want me to pay you to check whether a product I have purchased works after you have installed it??? I don't want people installing defective products over and over again in my home. I don't want to deal with spoiled frozen food because you delivered a refrig with a freezer door that pops open every time the refrigerator door is closed. Madness!!”

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Posted 5 months ago

“We bought a oven from Folsom Home Depot they double charged us. We have had 4 conversation with them. They are not making this right even though they admitted only one oven was delivered. They are a sloppy company. DO NOT SHOP AT HOME DEPOT”

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Posted 5 months ago

The Home Depot is rated 1.7 based on 1,265 reviews