The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,454 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In April of this year, I spent nearly $6700 on new carpet and padding. Our existing carpet and padding was nearly 17 years old and had also been installed by HD too. Over those seventeen years, we had six dogs of our own and had fostered several for local rescue organizations so lots of carpet cleanings and pet accidents over the years. It was recommended by HD that any areas of heavy dog smell we treat by painting the floor with Kilz. 2 weeks prior to the June install we took all of the carpeting and padding, including the tack strips and staples out, treated any areas we felt were concerning for future odor issues with Kilz. At the sales representative's excited suggestion we had chosen Pet Proof carpet, which is guaranteed to remain pet stain/odor free for 25 years but more exciting still, we had chosen a product called Lifeproof carpet padding, which is guaranteed for the life of the carpet it is originally installed under. The padding has a heavy plastic sheeting on both sides of the foam core which, according to the representative, would both help in keeping any existing odors in the subfloor trapped underneath the carpet pad and keep any new potential accidents from ever getting to the subfloor. I believe it is the most expensive carpet padding that they carry and we actually went with a lesser grade carpet density to afford it. 2 days before the install, we moved our two large aquariums (58 & 75 gallons) and all of the fish into the kitchen and bathroom. Because we had taken all the carpet out we were walking on bare subfloor and had put towels down to accommodate the drips that inevitably happened moving that much water, fish, rocks, plants and driftwood. By the morning of install with the exception of the two beds, there was no furniture in my home on any of the areas to be carpeted meaning all of the subfloor was clean, accessible and visible. Within the first 2 weeks we had our first water accident on the floor when I caught the dog water dish with the cord of the vacuum cleaner and overturned it. We immediately cleaned it up and were excitedly impressed the next morning when the area was bone dry, even with socks on. Within a month, I was finding hard knots in areas of every room of the house. I called the carpet installers to complain thinking they had left something underneath the carpet. They wanted to send the original workman back out to address the issue but scheduling that took three months due to a myriad of serious family medical issues. In September they returned and attempted to address the issues by pounding on each lump with a hammer! it was explained to me that sometimes in the process of stretching carpet, loose particles of the subfloor can get pulled upright causing the lumps which considering the plastic sheeting on the back of the carpet pad made absolutely no sense to me.But since I don't install carpet, I didn't feel like I could offer up much of an argument. i did express concern that it might damage the carpet backing or the carpet pad itself and was assured that it would not. One of the lumps, the largest of them after about twenty poundings by a hammer, turned into a dip instead of a lump so the carpet seam was opened and the carpet was pulled back. I saw the circular water stain as soon as the carpet was pulled up which reminded me about the water spill right after install. i explained what happened while they cut an x shaped opening in the wonder product Lifeproof pad. Under the pad the subfloor was revealed to be wet with a hole that had been pounded clear through it, and a couple of little volcanoes of expanded subfloor that had bubbled up around that. Lots of pictures were taken.I was promised copies of them.I was never provided them and then the installers were just going to simply pull everything back together and reseal the carpet seam with a hole in my floor because they don't repair that. I went out and found a piece of metal to put over the hole before they closed up the carpet. I have spoken to HD. I have spoken to Lifeproof I have spoken to the company that installed my carpet and all of them have absolved themselves from any responsibility.Told me my subfloor was damaged before the carpet was ever put down and that none of this is their fault. I'm sorry, my subfloor was fully visible and if it was that damaged, why was I not told?Why did it not feel spongy? Why were there no holes in it? Why were there no teepees of subfloor bubbling up then if it was so damaged? For Christ's sakes, we were walking around on it for 2 weeks with no carpet on it. considering where the other lumps that were pounded out were located. I'm 99 percent sure there are probably small bubbled up subfloor spots from where water was dripped while moving the aquariums so meaning there might have been a small amount of moisture residing below the surface of the subfloor. Plastic backing does not allow for any airflow meaning any moisture at all is trapped. the place where the water was built that has the hole in it is just a flat failure of the product completely because water most certainly got all the way through to the subfloor. The subfloor was not soaking wet like it is now at the time of install. Since my first complaint I have had them send me in writing that Kilz should never be used on a subfloor and that use of that contributed to the problem. i have also been informed that fish tanks void the warranty on the carpet pad yet the sales representative and I discussed at length the joys of keeping fish and her wishing she had a spot for a fish tank.. Lifeproof has flat out denied that the water spill could have possibly leaked through the pad and caused the problem.Yet here we are with a hole in my floor that is still that is spreading because, the moisture can't go anywhere so it just continues to spread. I see others with everything from same subfloor damage, to mold existing underneath their Lifeproof pad, complaining about it on Reddit, yet was told that my complaint was the first one they'd ever heard about and I was dismissed just as quickly. I'm in the process of looking for an attorney and for ways to connect with these other people that have had failure of this product.”

Helpful Report

Posted 8 months ago

“The worst of all retail stores. One return that only required a credit to my HOME DEPOT credit card took me four visits, five phone calls, and at least five hours standing in front of a customer service employee or manager. INSANE. Every single time they told me that I had to come into the store for them to process the return, even though they kept my returned items. I was ready to give up entirely, but ONE dedicated employee convinced me to try one more time. They also got my order of flooring wrong, didn’t show up until 6pm when they were supposed to deliver at 8am, and never answered phone or emails regarding my flooring order. I got a Home Depot credit card with 24 months zero interest, but when the bill came it did not reflect the zero interest special. That took countless visits and calls to correct. Never again will I do business with them, AND I tell everyone that will listen not to shop there. I would give them a minus 10, but for the one good employee. WORST.”

Helpful Report

Posted 8 months ago

“Online ordering program is not efficient!! Program runs very slow and just becomes a waste of time. When tring to finalize a purchase, waiting for a code for verification, isn't worth the time either. Online purchases in the world is a great time saver in general, but Home Depot online program is more like dial-up. Shame on the company's leader to offer this service that is so inadequate.”

Helpful Report

Posted 8 months ago

“I am a pro account holder ordered a kitchen from Niagara Falls store they promised it on 5 October today is the 12th and now they got a new date on the 19th. I asked for a refund they will not issue a refund saying that they already ordered spoke to the manager he was an asshole. Last year I spent over 80 k with them”

Helpful Report

Posted 8 months ago

“It took me an hour and 5 people to get a refund for a delivery. Dave the manager at the Macomb twp, Mi store blamed it on being a online order. Here's the thing his store delivered the wrong fridge. Don't they look at the product before they deliver to make sure it's correct? The fridge had to be returned and I received the credit for the fridge but not the delivery. I was being charged for a delivery fee for a fridge that was the wrong size but delivered. According to the Online customer service it was still delivered doesn't matter that it was the wrong one. For some reason no one could comprehend that it was the wrong fridge. Doesn't matter how it was ordered, I ordered the correct size, the wrong size was delivered by Home Depot. Finally like Dave was doing me this great favor I got the delivery fee credited. But it took 1 hour, 4 phone calls and 5 people. Keep up the good work Home Depot.”

Helpful Report

Posted 8 months ago

“Second time at the Manor Texas store. Zero customer service. You couldn’t find someone to help you if you were on fire. I went to the front three times to ask for help, no one showed. 28 minutes later I left without my wood. They were moving wood in the aisles, how about helping the customers who are in the store, the wood will still be there. Asked for the manager, they couldn’t “find” him. Ridiculous”

Helpful Report

Posted 8 months ago

“Didn't receive my order and they said I wasn't getting the order and that they couldn't issue a refund. I had to take time out of my day to dispite the charge on my card. Unacceptible.”

Helpful Report

Posted 8 months ago

“Purchased carpet about one and a half years ago. Home Depot used G S Floor design. They allowed this company to break the adjacent tile to the kitchen. The installer used a hammer and cracked the tile. Eventually the strip came off the other piece of tile. That I advised them of for over a year. They only fixed it when I fell down the stairs from the strip coming off. All of these back and forward. Have all of the email and pictures of how they messed up my house. Both company r liars.”

The Home Depot 1 star review on 3rd November 2025

Helpful Report

Posted 8 months ago

“I ordered a refrigerator from home Depot and took off work for the delivery day they delivered the refrigerator which took them 30 minutes to get it in the house. Not only that the ice maker didn't work, they had to come back out 2 weeks later and deliver a new one after 3 weeks. The fan in the freezer started making a noise. They sent a guy out to fix it which all he did was bend it in a place. Now I'm waiting for another guy to come out and look at it again. This is the fourth date I've taken off work for a refrigerator. I lost more in wages then what I paid for the refrigerator”

Helpful Report

Posted 9 months ago

“Cashier Marie Suzette....she was rude and dishonest....I purchase 2 items one of the items she charge me a price that was incorrect I told her several times the price you are charging is not right....she didn't care and put the price she wanted.... You shouldn't have people like that...with a terrible attitude and she didn't care at all what I told her. It was an Orquid the correct price was 17.98 she charge 19.98....”

Helpful Report

Posted 9 months ago

“So I understand the problem with thieves. However when someone has receipts and tell you I've already paid my home Depot credit card off. I can't afford to wait for you to return money 10 days from that that I've already paid off. To refuse to at least put it on store credit so I can get materials for a job I'm finishing today so I can get a check cut after I know they can see you've paid you credit card off because theyve refunded me cash before because I had the card off. I've been a contractor almost 13 years and won't go into Lowe's. After my experience today. I'ma filing complaints with the BBB and looking to see if that's legal and now their one step close to lowes putting them out of business because I won't be back in there”

The Home Depot 1 star review on 23rd October 2025

Helpful Report

Posted 9 months ago

“Whatever you do, do not order blinds or shades from home depot. They contract with tri-state installations who are terrible. I spoke with someone named anna who would schedule my appointments and cancel them the next day without informing me of any cancellations. I would wait for the installment person to come who would never show up. When I would ask for a refund I would get the run around until anna fakes a disconnection. Avoid home depot and go to Lowe's, or blinds.com, or 3-day blinds.”

Helpful Report

Posted 9 months ago

“My order for AR Shelves which came to me by UPS or similar .....first one needed some patience but we got it together and it looks great THE SECOND ONE WAS EASIER TO START (WITH EXPERIENCE) BUT WE QUICKLY FOUND OUT THAT IS WAS MISSING THE ACCESSORY BAG WITH TOP LEVEL CONNECTORS AND PLATIC BASE COVERS immediately called Home Depot identified the problem and order and never heard back even though I was told I would get a call back ASAP ....finally I called back and while difficult to understand told me there was no option to have them made right other than returning to the local store .......too many disappointments The Depot and I will return this and Change my color affiliation to Blue”

Helpful Report

Posted 9 months ago

“On 3 occasions, when paying for Pro Service, they charged me for more units than I had purchased...2 at the Home Depot in Woodhaven and one on Northern Blvd. It seems like a systematic way of stealing from customers who buy large quantities of items. The excuse they gave me today at the Home Depot on Northern Blvd was that I would use the shelf checkout...? Good way to steal.”

Helpful Report

Posted 9 months ago

“Ordered a Moen 1hp Garbage Disposal with a specific delivery date. Made arrangements with my client to install on said delivery date. Homedepot shipped with a sub-par carrier that "experienced an issue shipping" and delayed delivery a full week... I'm running a Veteran Owned Business... its just my son and I, and Homedepot is screwing with my livelyhood. It's cheaper and more reliable to go to Amazon from this point forward. You lost this Veteran's business.”

Helpful Report

Posted 9 months ago

“Spent over $1000 on Closet Evolution system. I needed extra parts, ordered and shipment of one drawer was damaged. Home Depots resolution is for me to reorder and pay again, drive the broken piece 20 min to the nearest store and ask for a refund. Also, I was told the very parts I ordered are shipped from the local store....I went there 1st and was told they don't carry but you have to order online. So I asked if I took the broken piece to the store for my refund why can't they just replace then. Well....that's just not how it works. Never shopping Home Depot again. I was a loyal customer er for over 20 yrs. Sad how they have become so distant from their own consumers. I'm not going to bother returning now, I'll go to Ace hardware and get glue and hardware to and fix myself. Pathetic”

Helpful Report

Posted 9 months ago

“I don't know how a store can mess up back to back online orders. Ordered a light fixture, sent wrong one. Ordered counter stools, delivered wrong one. Apparently their site had bugs and what you saw in the cart was not actually what they had in stock.”

Helpful Report

Posted 9 months ago

“I was delivered 2 dead and broken plants , the delivery driver left my boxes out at my front gate, instead of placing them on my porch where they'd be protected. In order to receive a refund, they've given me an option to have the courier pick up the damaged plants, but, I have no box to pack them in, because they, too were damaged! So, now I have to drive 50 miles to a store with these damaged plants , stand in line and argue with a store associate, due to a blunder I didn't cause! The chat feature is worthless ! What happened to accountability in this country ?!”

Helpful Report

Posted 9 months ago

“The office manager ordered oven last week for clergy housing. He had a heart attack on Friday. His wife calls me to help and says HD is dleivrring the oven in 10 minutes, way too short of time notice. I tell her i can be there in 20 minutes. I arrive with my toddler in tow. Tell driver i will go to office and get key back in 5 minutes. Hauling my toddler to get the key when i got back delivery driver was gone. Terrible.”

Helpful Report

Posted 9 months ago

“Purchased a new GE french door refrigerator, bottom freezer with no door dispenser. The delivery guys who set this up sucked! They didn't take wrapping off or tapes, didn't level doors or refrigerator and didnt install the new braided water line I purchased. Where they connected the existing water line it was leaking and they also didn't turn on the ice maker. Well 3 visits later the ice maker was still not producing ice so I looked inside and low and behold the electric line was not plugged in. I couldn't fit inside to connect unless I took off the door so my wife who is small did it. Guess what, I had ice in an hour! 3 visits from their techs, 9 different guys here and we had to set it up!! There delivery teams suck ass”

Helpful Report

Posted 9 months ago

The Home Depot is rated 1.6 based on 1,454 reviews