The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,358 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 8th October 2025

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a refrigerator delivered within the timeline I was given. Date; December 3rd. Timeline : 7:30 am - 11:30 am central time. They called at 8:10 am (eastern time that I’m on) and there by 9 because they had a delivery before me. These young men, Judson and Jeremiah, could not have been more professional, capable or friendly. I had a path made easy for them and the old fridge was cleaned, unhooked and ready for them to remove. They were gentle with the new fridge and with my house as they navigated the larger fridge in. Not one dent, scratch or any mark was put on the fridge or my house. They worked well as a team and treated me like a friend. My sister had Lowes deliver a fridge the week before and had a nightmare to contend with. I now realize it isn’t the stores, it’s the independent contractors they hire. I prayed over my team and over my sister’s next team that had to get her another fridge that wasn’t damaged. The next one she got was a dream delivery like mine. So many people complain about the bad experiences but I always commend on the wonderful experiences I have and this was one of the best. Even Cassandra, my customer service representative that helped me pick out my fridge, at the Tiger Town store in Auburn Alabama was excellent!! She always gives her customers the best treatment. I know God answers prayers. He answered mine with this delivery. Thank you, Home Depot and thank you, Judson and Jeremiah! I’m so happy with my fridge! So far Home Depot has not let me down yet and this was the second delivery I’ve had with them. A washer a couple of years ago was great experience also.”

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Posted 1 day ago

“I had a dishwasher delivered yesterday and was blessed to have angels disguised as Home Depot employees. . When i told Enrique and Brandon to just leave it on the porch they said they would install it for free for me and take out the old one that was terribly stuck.. They were knowledgeable on all my questions , polite, professional, and went above and beyond. They did a fantastic job !!”

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Posted 1 month ago

“Was there about 7:30 am looking for an unusual size bulb for my recessed lighting. Adam Salazar came straight to me asking if I needed help. I showed him the burned bulb I had. He looked it up on the app and showed me how to look it up. We went straight to it. Usually, I have to search for someone to help me and most employees avoid eye contact so you don’t have to ask them a question. But Adam was awesome. He took the time to show me the website and how to look for it. He was a great help! He even called another employee (more familiar with electrical) to verify that what we found would fit the socket. Thank you, Adam for your help. I really appreciated it.”

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Posted 1 month ago

“Vie Mina was incredibly and helpful. She quickly understood the issue and guided me through the solution, saving me a lot of time. Her friendly and professional attitude made a stressful situation much easier to handle". The service I received from Vie Mina was top-notch. She was extremely professional, answered all my questions with her extensive knowledge, and made the entire process smooth and efficient. She's a great asset to the team".”

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Posted 1 month ago

“Home Depot is great ! 👍Love my beautiful appliances 👍I bought all my appliances with the great package deal for my refrigerator, microwave , stove and dishwasher. Plus 2 year no financing for special customers since I bought toilets , faucets and many home supplies. Great toilet's , Glacier Bay , store brand name. My plumber recommends them. I am from Boardman Ohio and I shop at the Boardman store. Chris the sales employee in appliances was very helpful and also 5 stars to Delaney when I called about my delivery that day.She was very nice and helpful Delivery went well . I will continue in the future buying from Home Depot you can't beat their Great home fixtures , prices, service and financing. ⭐️⭐️⭐️⭐️⭐️ thank you 😊 to Home Depot and staff. 👌👍”

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Posted 1 month ago

“Nos ayudo mucho muy buen sevicio en appliance Dayse es una muy buena empleada de ustedes. Nos ayudo con su paciecia y Su information sober los productos”

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Posted 1 month ago

“I had to get porch paint at Home depot Dickson city I wish I got the employee’s name in the paint department. She was a young girl was about 6:30 PM and I’ve never come across such a helpful and knowledgeable person at a Home Depot store. She should be recognized.”

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Posted 3 months ago

“I was greeted by Katie as we walked in she is friendly and professional so when we were ready to checked out we went to the pro desk where cashier Katie was, she is very knowledgeable and made sure I had everything I needed asking me questions about my project. We're redoing our garage putting in a concrete floor and rebuilding walls. She made sure I got my pro number in and called for a loader, I didn't have to wait they got me loaded out right away. We've been to Home Depot many time in the last several month for our remodel on both our house and garage.”

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Posted 3 months ago

“Marie was amazing at the Pahrump Nevada center! So patient and kind we kept changing our mind on a refrigerator and she was so patient. She kept saying don’t worry it’s my job. It is so rare to come across such a beautiful soul. Thank you for sharing this wonderful woman.”

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Posted 4 months ago

“Home depo in Riverdale nj has the best staff, i would like to thank, Scott and Mercedes for all there help, best place to deal with, scott is the man😀😀😀”

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Posted 4 months ago

“You rock Ms Alina. Very knowledgeable, looked genuinely interested in my project, kind and helpful. Super customer service girl. Would recommend store #0376 Alicia-Lisa”

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Posted 4 months ago

“Christiansburg Virginia store, ... John in the paint department was very helpful with solving a matching color situation I had today, he suggested the best way to solve this concern and provided the paint match that I needed. I used to work for that other company, but have been an HD customer since moving to VA in 2007. Thanks, Bill”

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Posted 5 months ago

“Home Depot is superior to their counterparts. How are they superior? They answer their phone, they speak with you and discuss the situation and give products that actually concentrate on your issue. They wait until you are satisfied before asking is there anything else on today. Thank you for contacting Home Depot for your special projects.”

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Posted 5 months ago

“The two guys brought my washing machine inside Osmel , Rolando were a great help.”

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Posted 5 months ago

“Yes the employee of Home Depot, Chris Bofo, in the plumbing department, made me very happy, very satisfied and made my day! Chris was able to exceed my expectation by explaining how to fix and install the sink faucet Gasket of my kitchen. He guided me where to pick the right gasket. Finally I went to my kitchen and did what he told me to do and everything went very well and no more leakage! My sincere thanks to Chris and Home Depot!”

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Posted 5 months ago

“I am a 100% Disabled Veteran and I want to thank, Jessica, Alec, and Cameron, Store #40 Park Place Drive, Covington LA, especially for superb service; i had to return to bundles of shingles, Cameron jumped in to action by taking the bundles off of my Truck, got the new shingle and placed them in my truck, with a perfect demeaner showing respect and thanking me for my service. Thank You Thank YOU Thank You. United States Army Retired”

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Posted 5 months ago

“Elizabeth Home Depot employee at the Gladstone location in Kansas City Missouri is outstanding. My wife and I were clueless on how to fix our cracked shower floor. Elizabeth was very patient, professional, knowledgeable on what we needed to get done. She excused herself for 10 minutes to help out another person and immediately came back And sat down with us and ordered our part from the computer in the flooring section. She also mentioned if we had any questions or any other concerns to reach out to her. Elizabeth is a great asset to Home Depot. Not too many out there like this.”

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Posted 6 months ago

“Thank you for the home Depot you're the best good job keep it up”

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Posted 6 months ago

“Just purchased a stove and microwave combo from the Home Depot Rockwall. Brandon was killing it. Not only did he service me but 3 others. Good job Brandon for caring about the customers. 👍”

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Posted 6 months ago

“I got help from an emplee named Sammy Garcia. He was very helpful and patient. Made it good experience. Thank you Sammy. Location(36 st thomas)”

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Posted 6 months ago

The Home Depot is rated 1.6 based on 1,358 reviews