The Home Depot Reviews

"I started a flooring installation project with Home Depot for LVP. At first, the process was fine... until it wasn't. It starts with their calculation system being inflexible. They charge you for the square footage of the area plus the 10% extra materials for waste IN LABOR and they weren't upfront about it. It would be one thing if they said it straight out, but the process is hidden between the lines and you can only be sure you aren't being overcharged by religiously checking the receipts. \r\nThen, after all the order was sorted out (I started the project doing partial flooring, but later added in the whole house so I had to order more materials and delay the start date), it turns out upon delivery that the Home Depot had been backlogged on one of the LVP floorings I wanted. So, what did they do instead? They quietly tried to replace my order with a totally different LVP and prayed I wouldn't notice. Well, guess what? I noticed. \r\nMy flooring installation is delayed, I have 10 boxes (it wasn't even the right number of boxes! I ordered 8 boxes from the first order, and then 3 boxes of this same LVP in the second order AND THEY DELIVERED THOSE 3 BOXES JUST FINE) of LVP that I didn't ask for. So, Home Depot is like: \"Let's schedule a return pickup date so we can get those off your hands\" and I'm like, \"Okay\" and schedule it for the next day. They reassured me that the pickup person would help move the material (because of course Home Depot packed the wrong materials at the bottom hoping we would not notice it with how heavily it was wrapped up!) but it turns out, the pickup person said it was against policy for them to touch materials that weren't part of the return! So, guess what? Me (a person that can barely lift 20 lbs) and my elderly mom had to lift about 12 of these heavy LVP boxes and move them aside for the pickup guy to even begin taking the materials! I understand their rules, but they don't even have any sympathy? This was the result of THEIR mistake and the guy doesn't even try to sound sympathetic or make an exception for clearly people that are struggling! Where has the world ended up in where someone can just look at clearly weak people struggling, when you're a strong person, and doesn't even offer to help!\r\nGet your story straight, Home Depot! I'm so upset by this whole damn experience that I don't know where to channel this frustration at."

"Home Depot, this experience has been deeply disappointing.\r\n\r\nThree weeks ago, my mother\u2014a retired, disabled veteran\u2014purchased a washer, dryer, pedestals, and a 3-year service plan totaling $2,200. As of today, she still cannot use the appliances she paid for.\r\n\r\nAfter nearly two weeks of repeated calls and scheduling attempts, an installer was finally sent. Unfortunately, the installation was done improperly and resulted in water leakage due to a broken washer drain hose. We are now waiting yet again for Home Depot to return and correct an issue that should never have occurred.\r\n\r\nWhat makes this worse is the amount of time my mother has spent dealing with customer service, repeated scheduling, and follow-ups\u2014simply to receive the basic service Home Depot promises. Watching her go through this has been frustrating and disheartening."

"I was delivered 2 dead and broken plants , the delivery driver left my boxes out at my front gate, instead of placing them on my porch where they'd be protected. In order to receive a refund, they've given me an option to have the courier pick up the damaged plants, but, I have no box to pack them in, because they, too were damaged! So, now I have to drive 50 miles to a store with these damaged plants , stand in line and argue with a store associate, due to a blunder I didn't cause! The chat feature is worthless ! What happened to accountability in this country ?!"

"ME AND MY BUSINESS PARTNER OWN A FULL SERVICE FOOD TRAILER AND WE NEEDED TO PURCHASE A GENERATOR AND WE DID FROM HOME DEPOT. WELL THEY FAILED TO TELL US WHEN WE BOUGHT OUR GENERATOR A DURO STAR TRI FUEL DS13000MXT. WE DID NOT KNOW IT WAS NOT ENOUGH RUNNING POWER FOR OUR FOOD TRAILER. THEY DIDNT TELL US THERE WAS ONLY A SEVEN DAY RETURN. SO THEN WE ORDERED A NEW ONE THROUGH A HOME DEPOT CARD AND THEY STILL WOULD NOT HONOR IT. NOW WE ARE STUCK HAVING TO SELL IT. THAT IS BAD BUSINESS THEY SHOULD OF PUT IT IN WRITING SO WE COULD HAVE BROUGHT IT BACK BEFORE THE TIME."

"ME AND MY BUSINESS PARTNER OWN A FULL SERVICE FOOD TRAILER AND WE NEEDED TO PURCHASE A GENERATOR AND WE DID FROM HOME DEPOT. WELL THEY FAILED TO TELL US WHEN WE BOUGHT OUR GENERATOR A DURO STAR TRI FUEL DS13000MXT. WE DID NOT KNOW IT WAS NOT ENOUGH RUNNING POWER FOR OUR FOOD TRAILER. THEY DIDNT TELL US THERE WAS ONLY A SEVEN DAY RETURN. SO THEN WE ORDERED A NEW ONE THROUGH A HOME DEPOT CARD AND THEY STILL WOULD NOT HONOR IT. NOW WE ARE STUCK HAVING TO SELL IT. THAT IS BAD BUSINESS THEY SHOULD OF PUT IT IN WRITING SO WE COULD HAVE BROUGHT IT BACK BEFORE THE TIME."

"I hired Home Depot to complete a closet design and installation. They sent three different people to take measurements, then designed a system based on those measurements. I paid in full per their requirements.\r\n\r\nAfter months of waiting for parts with no updates (I had to follow up constantly), I finally scheduled the install. I took time off work, only to be called 30 minutes before the end of the window and told the installation wouldn\u2019t happen. When the installer arrived anyway, he said the design wouldn\u2019t work with the space. He promised a redesign within a week\u2014this never came.\r\n\r\nDespite multiple calls and messages to the installer, the sales rep, and managers, I received no response. After two months of silence, I hired another provider to complete the job. When I asked for a refund, Home Depot kept 35% of the payment, claiming I canceled the job\u2014even though they could provide no evidence of a cancellation or redesign ever being sent.\r\n\r\nThis is unacceptable. Home Depot failed to complete the work, failed to communicate, and then refused to issue a full refund. I\u2019m seeking the return of the 35% withheld for services not rendered."

"I hired Home Depot to complete a closet design and installation. They sent three different people to take measurements, then designed a system based on those measurements. I paid in full per their requirements.\r\n\r\nAfter months of waiting for parts with no updates (I had to follow up constantly), I finally scheduled the install. I took time off work, only to be called 30 minutes before the end of the window and told the installation wouldn\u2019t happen. When the installer arrived anyway, he said the design wouldn\u2019t work with the space. He promised a redesign within a week\u2014this never came.\r\n\r\nDespite multiple calls and messages to the installer, the sales rep, and managers, I received no response. After two months of silence, I hired another provider to complete the job. When I asked for a refund, Home Depot kept 35% of the payment, claiming I canceled the job\u2014even though they could provide no evidence of a cancellation or redesign ever being sent.\r\n\r\nThis is unacceptable. Home Depot failed to complete the work, failed to communicate, and then refused to issue a full refund. I\u2019m seeking the return of the 35% withheld for services not rendered."