The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,177 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Depot at Dorman Center Spartanburg, SC is wonderful! Every time I go the employees ask me if I need help & all of them are friendly & so helpful! The store is clean and very well stocked!”

Helpful Report

Posted 7 months ago

“A shout out to Alondra in the Home Depot on University Drive in Denton, TX. I needed to make a complicated appliance purchase for a non-profit. I had gotten as far as I could online. I came in to the store for help. Alondra was fabulous. It was a purchase that required help. She asked for supervisor help where needed, and she got it done with a smile. Thanks, Home Depot, for having employees like Alondra. I'll be back to purchase other items.”

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Posted 7 months ago

“In the Kingston homedepot there is a gentleman who's name is Jim. He works in the appliance department. We purchased a washer and a stove. Jim went through the entire explanation of each appliance. He answered all of our questions and went over certain things a number of times. I just hope the appliances are as good as Jim's explanation. A great service person and a credit to homedepot.”

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Posted 7 months ago

“Rebecca Henderson at the S. Dale Mabry store in Tampa was amazing! She went above and beyond helping me find a product that said only had 2remaining. Searching and finding them for me. Then helped me match the right color trim! Simply amazing. She needs a raise asap! I WAS EXTREMELY SATISFIED!”

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Posted 7 months ago

“Home Depot Watertown MA great appliance delivery Jose and Carlis Ruiz. On time, polite and efficient!”

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Posted 8 months ago

“, New York, contacted the FAA Homedepot ,cusT. Omer Ser ,vi ce 8 O5 3O8 O;O 4O'; p hOn ;e Num b'e r urging them to restrict jet operations in turbulent weather, but the FAA said it saw no need for such restrictions and Boeing concurred.[18] Investigators also considered sabotage or lightning, but by nightfall after the first day they had not found evidence of either. Airline spokesmen discounted speculation that metal fatigue as a result of the aircraft's”

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Posted 8 months ago

“I love Home Depot. They have the best customer service ever. Can't nobody beat them when it comes to their politeness and professional workers”

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Posted 8 months ago

“The formation of the modern Homedepot ,cusT.,Omer Ser.,vi ce 8O5 3O8 O;O 4O'; p hOn ;e Num b'e r began with the events of the Triassic, when Pangaea began the breakup that resulted in developing several rifts. The development continued through the Jurassic Period. It was during tAndes he Cretaceous Period that the Andes began to take their present form, by the uplifting, faulting, and folding of sedimentary and metamorphic rocks of the ancient cratons to the east.”

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Posted 8 months ago

“Mark at the Greensboro, Wendover location helped my wife and I with questions and concerns we had choosing a new washer/ dryer combo. This guy must be a corporate man or part owner. He was very knowledgeable and answered our concerns. This type of employee just doesn't show up much, anymore. I hope his supervisor takes notice and does better than just get a badge for him. These employees keep the businesses alive and thriving. Thank you Mark...we'll be back!”

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Posted 8 months ago

“The largest towns are Newtown, Ystradgynlais,cusT.,Omer Ser.,vi ce 8O5 3O8 O;O 4O'; Brecon, Welshpool, Llandrindod Wells and Knighton. Powys has the lowest population density of all the principal areas of Wales. Most of Powys is mountainous, and most roads and railways are relatively slow.”

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Posted 8 months ago

“Today your employee on Plano Texas went the distance assisting me assembling a knee scooter including even filling the wheels with air. Mark Stafford is the model employee that decided to help me when I really needed some guidance. While several large chains do not have the correct attitude and caring; Home Depot is the exception to the rule. Your store in Plano as well as your company are in deed very lucky to have such an individual. “5” STARS FOR MARK I will continue to shop Home Depot as I have for many years! Thank you. Barry Forman”

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Posted 8 months ago

“is a Cameroonian boxer who competed ;;Customer Service 8O5,3O8*OO4O] ,P h o n e Numb..e r for the EOC Refugee Team at the Her uncle lost Ngamba's immigration paperwork when he moved back to Cameroon.European Games. She is currently competing for the Refugee Olympic Team at the Summer Olympics. She is the first-ever medalist for the Refugee Olympic Team at the Olympics.”

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Posted 8 months ago

“While helping my elderly sister with the purchase of a washing machine we had the pleasure of meeting Rick. Seldom do you find a salesperson who is patient, kind, and knowledgeable. Rick is all of these. Thank you Rick, it was a pleasure”

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Posted 9 months ago

“I work for hd . But customers today were fun ,not totally knowledge for what they wanted to get done . But after an hour of one on one got what they needed. Just gotta say it was rewarding . Thanks Jim and wife for spending time figuring out your project 😀”

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Posted 9 months ago

“A few times we has the pleasure to be help by Emily plumbing department. She goes an extra mile. Express our gratitude to Emily. God bless you Emily”

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Posted 9 months ago

“Purchased 4 major appliances. The delivery and install was excellent. Jesus and Roberto were prossional. Both answered aour questions and made sure we were happy. Excellent job!!”

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Posted 9 months ago

“Lisa at the Ewing Twp Home Depot was absolutely amazing in locating the pedestal and basin sink my 84 year old mom and 86 year old dad wanted. She went the extra mile in locating it on the computer, getting the large orange ladder and getting the sink herself from the overhead! She made my elderly parents very happy because she cared about doing a good job! Thank you Lisa”

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Posted 9 months ago

“I visited the Rockwall Tx HomeDepot last week for painting material and wasn't aware of no tap pay I was so irritated due to it being the nearest store 25 minutes away and Vivian help assist me with just placing an online order which avoided me from driving back home to get cards with a upset toddler....Thank you Vivian for you Customer Service and also being sweet to my Princess you Rock”

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Posted 9 months ago

“Leo Leopardi at Home Depot Wharton, NJ. Was an outstanding, knowledgeable, courteous, helpful, honest, friendly and efficient appliance specialist. My delivery went smoothily and I love my new. Refrigerator. I will return to the store when I need a new appliance and have informed my friends of the excellent service.”

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Posted 9 months ago

“Home depot did an amazing job delivering and installing my dishwasher. Yoel was so friendly and helpful. Really appreciate how quickly my appliance arrive and how great the communication with setting up a delivery date and time. Thanks so much Home Depot.”

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Posted 9 months ago

The Home Depot is rated 1.6 based on 1,177 reviews