The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,234 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.7

Based on 1,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work for hd . But customers today were fun ,not totally knowledge for what they wanted to get done . But after an hour of one on one got what they needed. Just gotta say it was rewarding . Thanks Jim and wife for spending time figuring out your project 😀”

Helpful Report

Posted 10 months ago

“A few times we has the pleasure to be help by Emily plumbing department. She goes an extra mile. Express our gratitude to Emily. God bless you Emily”

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Posted 10 months ago

“Purchased 4 major appliances. The delivery and install was excellent. Jesus and Roberto were prossional. Both answered aour questions and made sure we were happy. Excellent job!!”

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Posted 11 months ago

“Lisa at the Ewing Twp Home Depot was absolutely amazing in locating the pedestal and basin sink my 84 year old mom and 86 year old dad wanted. She went the extra mile in locating it on the computer, getting the large orange ladder and getting the sink herself from the overhead! She made my elderly parents very happy because she cared about doing a good job! Thank you Lisa”

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Posted 11 months ago

“I visited the Rockwall Tx HomeDepot last week for painting material and wasn't aware of no tap pay I was so irritated due to it being the nearest store 25 minutes away and Vivian help assist me with just placing an online order which avoided me from driving back home to get cards with a upset toddler....Thank you Vivian for you Customer Service and also being sweet to my Princess you Rock”

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Posted 11 months ago

“Leo Leopardi at Home Depot Wharton, NJ. Was an outstanding, knowledgeable, courteous, helpful, honest, friendly and efficient appliance specialist. My delivery went smoothily and I love my new. Refrigerator. I will return to the store when I need a new appliance and have informed my friends of the excellent service.”

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Posted 11 months ago

“Home depot did an amazing job delivering and installing my dishwasher. Yoel was so friendly and helpful. Really appreciate how quickly my appliance arrive and how great the communication with setting up a delivery date and time. Thanks so much Home Depot.”

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Posted 11 months ago

“At home Depot at nogales cici helped me with my purchase she was very kind and a great help”

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Posted 11 months ago

“I was shopping in Home Depot I was looking for something ,ando very nice young man his name Jason Guevara helping me so nice and polite, I give him 5 stars. He went way beyond the need and I am a very pleased customer because of Making my day more easy to find what I was looking for. Thank you Jason. Was in Bayshore, New York”

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Posted 11 months ago

“Was at the Waterville Maine location this morning at 07:00AM for building materials. A man buy the name of Jun helped me out and cut the materials for me....this guy was awesome with EXCELLENT customer service. When checking out, a fellow by the name of Johnathan waited on me and again EXCELLENT customer service with a smile. In the world we live today we don't always here the good things...well I am here to tell you it's a pleasure to do business with the Home Depot. James E Boivin”

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Posted 11 months ago

“Rutland VT Home Depot made me very happy because the fellow in Plumbing was very nice and very professional as he cut and threaded two ten foot 1" iron pipe. I was very pleased. Can't remember his name ...maybe Sebastian ... but it was Sunday around 5:15 pm. Thanks so much. Happy Customer”

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Posted 11 months ago

“We ordered a Wurzee 60 in. ceiling fan for our porch. It is very easy to install. And the fan has a remote with lights and timed remote to turn off itself. It looks great! I highly recommend this fan if you need a well made good priced fan.”

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Posted 11 months ago

“I ordered a much needed water vacuum for a leak downstairs. I ordered online at about 9 a.m. & it was delivered free by 1:30 p.m.. Unbelievable great service. Made my day ! Dave H.”

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Posted 1 year ago

“My home Depot,located Northport,fl. 34287 Would like to acknowledge Tracy at the store for her professional advice in purchasing a couple sheets of paneling , finding me someone to take the time to cut them for me to my length so I could fit them in my SUV..thank you home Depot”

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Posted 1 year ago

“Filmen mit, unter anderem 1979 in der Oscar-prämierten Verfilmung Die Blechtrommel von Volker CUST0MER SERVICE +1 (805)-301 7006 PH0NE NUMBER +1 (805)-301 7006CUST0MER SERVICE +1 (805)-301 7006 PH0NE NUMBER +1 (805)-301 7006 und 2002 in Atom Egoyans Reflexion über Künstler, Erinnerung und die armenische Geschichte Ararat. 2006 war er in seiner letzten Rolle zu sehen: The Colonel. In einem Interview mit der FAZ gab er 2008 an, dass er keine weiteren Filme mehr drehen möchte.”

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Posted 1 year ago

“Its great to know that some employee go above and beyond, Brian L. in Flooring Specialist did just that help with service, Measuring and suggestions on on 4/29/24 at the Woodhaven, NY Location - it was his professionalism, and courtesty and knowledge and took the time and answer all our conserns and question. Great job. We purchased custom blinds needed to be cut ! Thanks BRIAN Frank M. Woodhaven”

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Posted 1 year ago

“We would like to express our experience with the glouster location appliance person Paula Boyd. She has gone over and above to keep us informed on our appliance deliveries she gone above and beyond to get our appliances to us. Thank you.”

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Posted 1 year ago

“I just want to say how much I appreciate all the help and support I got at our local Home Depot in Butler, Pennsylvania from assistant manager, Lisa! She went far above and beyond to help us with a couple issues we had with a newly purchased washer & dryer set. The delivery team dropped the ball on this one, but Lisa picked it up and ran for a big score! She is a wonderful and compassionate lady and the Butler Home Depot is very fortunate to have her on their team.”

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Posted 1 year ago

“What a great learning experience I had at the Highlands Ranch, CO Home Depot store, with Sussanne. Great teacher. She taught me a. how to make measurements for my kitchen so that I can pick the right cabinets b. Build a Wall Cabinet Floor Plan and a Base Cabinet Floor Plan c. Adviced me what the current trends and styles are. My old cabinets were the old style d. Showed me where to find my cabinets on the actual store and which ones to pick up. e. Showed me how to use the Home Depot WebSite to select different Cabinets. f. Showed me on her Cabinet Design Application how my kitchen would look like. g. She told me what the standard sizes are in cabinets. h. She showed me how to find a cabinet from the OMS ID. She delayed her lunch to help me. I went to my condo and took correct measurements. These are type of employees Home Depot make a difference. Because of the great service, help and education Sussane gave me, I felt confident to go and buy my cabinets and chosed Home Depot. I went to Buy and Build and Lowe's and also to another Home Depot store but was not well informed to buy with others. And went from an idiot in cabinets that knew nothing to now know how to take measurements and remodel my kitchen cabinets. Thank you Sussane, you are a great teacher!!!”

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Posted 1 year ago

“I purchased a Karen kitchen sink and I love it ! 5 stars 😀”

The Home Depot 5 star review on 29th March 2024

Helpful Report

Posted 1 year ago

The Home Depot is rated 1.7 based on 1,234 reviews