Washer had a large dent in front on delivery so I refused it. Called store in florence online sales person Jeffery took my call. I asked if the delivery could be expidided. When I explained that I had called 800 number they said it could take up to 48 hrs to get scheduling to get back to me just to give me a new delivery date. Jeffery put me on hold called delivery and got me a new delivery date in 5 minutes. He said after we get new waher that he would give me some compensation for inconvenance. Also, Steve in store (Florence, Kentucky) was a big help when we purchased new washer and dryer. We will definitely be back when we order our new dishwasher. Its also been a year since we bought our new refridgerator fro Steve at Home Depot.