The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,234 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Church of England (C of E) is the established Christian church in England. It traces its history to the Christian church recorded as existing in the Roman province of Britain by the homedepot custome.r se.rvice 8O'53O1-7O42 numbe.rrd century and to the 6th-century Gregorian mission to Kent led by Augustine of Canterbury. Its adherents are called Anglicans.”

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Posted 1 year ago

“WE went to the cabinet department and we won the jackpot by getting Allie Vermilye at her desk. She was knowledgeable, straight forward, willing to go the extra mile, and easy to work with. I didn’t know all of my dimensions and she helped us by ensuring that they were correct, designing a layout and emailing information back and forth. I can’t imagine working with someone better. Thank you for ac wonderful experience, # 6330 and Home Depot!!”

The Home Depot 5 star review on 27th March 2024

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Posted 1 year ago

“I went to Home depot at 2901 N University Dr. Sunrise.I had great experience with my purchase, the employee named #Ruth Verdieu, was excellent.”

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Posted 1 year ago

“Last night 12-21-23, my faucet broke off a $400.00 4 hole kitchen faucet and sprayer set which I purchased from Ferguson/ SignatureHardware. After 3 calls to Signature Hardware, then Ferguson and first being told the set and part were available and I could get the part I needed in Asheville Ferguson. When I finally got a very nice man at the Ferguson in Asheville, I was told a new set or the part wasn't available. So I went to Home Depot, I asked a wonderful employee, who was off the clock on this way home for help.. He stayed with me for several minutes as we tried to find the set I wanted for $165.00. When he had spent about 15 minutes with me he introduced me to a great gentleman Dave, who ordered the set on line. He was honest and said "I don't think it will arrive before Christmas , but we'll try." I learned a great lesson " if you want great customer service and good prices "Go to Home Depot".”

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Posted 1 year ago

“There are some of the staff that are not pleasant, i used to have a bad experienced but since i met Kim, she is the most pleasant and very helpful and accommodating one. My husband and myself praises her for her sincere and heartfelt service. Anything that you need to know she explains very well. I wish other staff will learn from her , for us, she is the best. See you again Kim. God bless you.”

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Posted 1 year ago

“We are purchasing plantation shutters from the Blue Ridge, GA Home Depo. We are building a home and have been back and forth between both Lowes and Home Depot over the last 5 months. Josephine facilitated this process in a seamless fashion. She was so helpful and patient with both the shutters and our flooring. She displayed stellar customer service and provided the single best experience we have ever had with Home Depot. We wish that all employees could be like her. She needs to be in a leadership role as she is an example on how to do it right. She deserves a raise!”

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Posted 1 year ago

“Another beautiful experience today with Home Depot, Surprise branch, they are very helpful and so accommodating, special mention to KIm who is vey kind and wonderful I give 5 stars to Kim. Thanks Kim”

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Posted 1 year ago

“Sending props to Jeana, John Frostic & Stephanie Barbee at the Taylor store, These 3 ppl went above & beyond to help me in their store, seriously have never been treated so kindly, so important...Plz give recognition to all 3 for a great job done...Thank you all again”

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Posted 1 year ago

“I was at the Beaumont home Depot and got great service from Taylor W. She was so sweet and helped me with a new drill. Hope she is there when I go back”

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Posted 1 year ago

“Jay ( bearded working at Home Depot 8400 Westheimer Rd Houston, TX 77063 United States) helped us chooses the best paint for some of our wood furniture. He was right with his professional and gentle advice. Great experience. Thanks. We will be back for sure”

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Posted 1 year ago

“My delivery guys were awesome,explained things to me about the washer and dryer. Just a couple of good guys!!! They deserve a raise!!”

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Posted 1 year ago

“Today I went to Home Depot in Cornelius, North Carolina. I was in the back of the store looking for storage containers. A worker, by the name of “Greg” could see that I was going to need a cart, and without even mentioning it he kindly went to the front of the store and brought a cart to the back of the store for me. He was professional, attentive to my needs and kind. On his own, he put all the storage containers in the cart and brought everything to the checkout area for me. In todays world, we are Lucky to find a dedicated employee wanting to assist the customer. Greg, went above and beyond! He really made my day.”

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Posted 1 year ago

“I was having an awful time trying to get our new slide in gas range delivered properly. The two guys that delivered it had to come out four times to get it right. I don't think it would have ever gotten done if it wasn't for the Wonderful Customer Service TASHA at the Home Depot in Loganville Ga. She worked with for days going from one dept to another trying to get it right. At first I just mentally swore off Home Depot thinking I would never buy from them again but TASHA worked so hard and was so nice she changed my mind. Home Depot should try and hire a store full of fine employees like her.”

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Posted 1 year ago

“If I could give Mike and George, the manager 10 stars for their performance and kindness, I would. They are the epitome of what customer service and management should be. They listened to me, understood and managed to turn around a situation in less than 5 minutes. I cannot thank them enough for their humbleness and kindness. Thank you so very much!”

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Posted 1 year ago

“I reached out to Andrew Huffman. Covilitz Citizens Update, LLC, Contractor, for his professional opinion of my existing cabinets after a water damage issue. He was articulate, kind, and easy to communicate with. I found found him to be a very smart man with great deal of knowledge of his industry. I highly recommend his guidance in your future repairs.”

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Posted 1 year ago

“I was looking for a particular weed eater and the employee working that department was great. Very helpful and answered all my questions. He showed me everything I needed to get with it. I’m sorry I didn’t get his name. He is at the Lafayette la ambassador caffery store”

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Posted 1 year ago

“THIS REVIEW IS ABOUT STORE 6316 LANTANA PLAZA CONTACTED THIS STORE ABOUT AN ITEM, WAS CONNECTED TO MANAGEMENT, ROBERTO. ONE OF THE MOST PLEASANT, RESPECTFUL GENTLEMAN I HAVE SPOKEN TO IN QUITE SOME TIME, COURTEOUS AND LISTENS TO THE CUSTOMER. bill newell”

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Posted 1 year ago

“I shop regularly at the Clayton, GA Home Depot. Sue in the Lighting/Electrical section is awesome. She is friendly, knowledgeable and always available to help. She answered questions I had prior to my purchases of landscape lighting, a transformer, LED light bulbs and other items. Sue is to be commended as an exemplary employee and a pleasure to work with!”

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Posted 2 years ago

“Home Depot is a great place to buy home improvement stuff.”

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Posted 2 years ago

“We special ordered a dryer and went to pick it up and received the wrong one. I even signed for it not knowing it was the wrong one! When my husband and I got home we realized that this was not what we ordered. After calling the store and they called the warehouse it had been sorted out. Everyone had been professional about it and people were up front about the mistake that had been made. These people had great integrity and were so helpful getting this sorted out. They turned a what was stressful experience into a pleasant experience. Instead of trying to charge a restocking fee and then make us repurchase another dryer they were amazing. And told us that ours was in the warehouse and that they would get it ready for us. They put the customer's needs first. Thanks you Home Depot Guam Store and Warehouse! Y'all have amazing customer service!!!”

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Posted 2 years ago

The Home Depot is rated 1.7 based on 1,234 reviews