The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,373 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came here to leave a review of a visit we had to your Pontiac location. On 1/20/2022.My wife and are were in need of a stove and hadn't bought one before and needed a lot of help. We went to Lowes and Menards first because they were on the way toward Home Depot. We didn't receive the help we needed and so after going into the appliance section at your Pontiac location we ran into James. Well, there are no words to explain how he just blew us both away with his knowledge and patience in helping us decide on what was the right fit for us. He was AMAZING. After we decided on the stove he became a mentor to another associate who has been wanting to learn more in other departments. And with our permission showing her how to complete our transaction. Her name is Laverne. She to was extremely polite and was really interested in learning other things besides hardware. So after a while, James realized that we would have to go to the front cashier to be able to complete the sale. Instead of just sending us up to the front he and Laverne took us up there to be sure that things went right. Along the way as other customers were stopping them for help, he didn't just brush them off he and Laverne made sure that they too got assistance. When we got to the front cashier we met April. James explained what we needed to have to happen. She went right to work and after a few seconds realized that what needed to be done was not something she had done, being she had only been there a month. Well as polite and respectful as anyone could be James went right into showing her and allowing her to do what she needed to do to get our sale through. We had an old credit account with you guys and they had to sign us up for a new one. I will say that April was fantastic in the way she accepted his help and wanted to be sure she took good care of us. When we left there that day my confidence in customer assistance was really reinstated. I really hope that this gets back to them at that location. They really deserve a big THANK YOU for just doing what we all want when we as customers come into your stores. I can count on one hand how many reviews I've left in my life but this one is one that really is so deserved. I'll be needing a John Deere in the spring and I will be going to that store now to pick it up. Please be sure that they get the pat on the back they deserve.”

Helpful Report

Posted 2 years ago

“I went to Home Depot at 13121 S.OBT, Orlando,Fl. Stores 6328, 00005, and Kendrick Rone, an employee,young employee went above and beyond to helped me, he also loaded all what I bought at the store, what a Nice gesture of him. Is always a Nice experiencia to go there, no matter if it is a little far away.”

Helpful Report

Posted 2 years ago

“This is not my first encounter with Ragina Thackston at the Snohomish HD. She has assisted me on two other occasions. In all my dealing with Regina and her staff have been top notch service.”

Helpful Report

Posted 2 years ago

“Just wanted to give a shout out to Rachael at the customer service desk in Ocala Fl. She went over and above for customer service. You need more employes like her. Thank's Rachael”

Helpful Report

Posted 2 years ago

“Melanie and Jerry at the Quincy Store in Mass. We're LEGENDARY!!!!!! VERY HOSPITALITY DRIVEN !!!!! JERRY knew where everything was in seconds and Melanie was very wise with knowledge and knew how to make a 40 year veteran in the Hospitality business feel like 25 STARS!!!!!! THANK YOU!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I can honestly say Homedepot WOW'D me!!! Started out my lawn mower stopped running-took me 3 months to find my receipt. I called the store I purchased it at and they said as I purchased with my credit card-they would exchange the mower-at any store. When I arrived at Homedepot they said gasoline motors only have a 30 day exchange and EVEN with a,3 year warranty-I'd have to pay to repair it???? Well the repair man repaired it at no charge. Explaining warranties aren't what I thought especially gas powered motors- all Homedepot gasoline products!! Still SURPRISED that Homedepot repair fixed the mower even though they should have charged me. WOW GREAT CUSTOMER SERVICE!!!”

Helpful Report

Posted 3 years ago

“In October 2022, I ordered and paid for a dishwasher. I was hoping to have the dishwasher by the Thanksgiving holidays. The dishwasher was delivered to my home the first week of November however, the people who delivered the dishwasher were not able to install it. There is a team called the compact team that had to install my dishwasher because of the placement of the dishwasher in my kitchen. The delivery team left the dishwasher in the hallway of my home, letting the delivery company know that the compact team would have to install the dishwasher. So, the compact team comes to my home during the second week of November to install the dishwasher. When the compact team unpacks the dishwasher it is damaged on the bottom. I told the compact team to return the dishwasher to Home Depot. I called Home Depot customer service to let them know that the dishwasher was damaged I would want a new one and I would need the compact team to install the dishwasher. A week later, the home depot delivery team send out a new dishwasher but not the compact team who need to install it. As the delivery people are bringing the dishwasher to my home, they unpacked the dishwasher and discover that this dishwasher is damaged also. My husband called the delivery company and spoke with a supervisor inquiring about why we have received two damaged dishwashers and why the compact team was not sent to install the dishwasher if it was not damaged. The supervisor at the delivery company keeps trying to blame Home Depot for their errors and for sending out two damaged dishwashers. My husband informed the delivery company it was not Home Depot who delivered the damaged goods but them. I wanted this dishwasher by Thanksgiving Day. I was told by the delivery company I would not have my dishwasher by Thanksgiving Day. At this time, I am not happy. The delivery company continues to blame home depot for their errors. I went to my Home Deport in Shorewood, Il, I spoke to Angie the manager, and explain what was going on with the dishwasher and the delivery team. Angie looked up all correspondence in her computer system. Angie looked at me and told me that she will try to have the dishwasher in my home by Thanksgiving but she could not guarantee it. Later on that day, Angie called me with a date that my dishwasher should be delivered. I received my dishwasher the day before Thanksgiving. I am very grateful to Angie for reaching out to the delivery company and solving this issue. It's people like Angie that will keep me shopping at Home Depot. Angie these five stars are for you!!! Again, thank you so much for your help. L”

Helpful Report

Posted 3 years ago

““I had to take the day off of work for a washer to be delivered and when I was the next on the list for delivery they canceled. Delivery driver told Home Depot it was because of snow which we have zero snow on the ground and it’s not even supposed to snow for another at least 24 hours. When I called Home Depot customer service, I was online for an hour and a half and the delivery guys kept hanging up on her for it the whole time. Don’t bother with having them deliver!””

Helpful Report

Posted 3 years ago

“Matt from paint section was professional, attentive, and very helpful! Overall excellent customer service! I left a review on trust-pilot also! It’s rare to find dedicated employees-”

Helpful Report

Posted 3 years ago

“My company has used Queensboro gear for years The Home Depot 𝘤.𝘶.𝘴.𝘵.𝘰.𝘮.𝘦.𝘳 𝘴-𝘶-𝘱-𝘱-𝘰-𝘳-𝘵 '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 The Home Depot "𝘩.𝘦.𝘢.𝘥.𝘲.𝘶.𝘢.𝘳.𝘵.𝘦.𝘳.𝘴" '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 now, to outfit everyone from our admin positions to our maintenance technicians. Their gear has always been top notch, when I need a specified item that doesn't appear on the website, my contact Anthony P is always quick to answer questions or find an item. The prices are fair and prepared as soon as possible. Ten out of ten would recommend.”

Helpful Report

Posted 3 years ago

“I went to the HD in Riverview and I was so impressed with the young man Kelvin. I normally am not big on posting reviews but needed to post this. This is the reason I choose HD over Lowes. I saw a older gentleman pushing a flat card with a huge water heater. I wondered to my self, why isn’t anyone assisting this guy. I saw a young man collecting carts on the lot and he looked across the lot and saw the gentleman as well. He stopped what he was doing and went over to assist the gentleman with such a great smile. So impressive, this is why I love HD!”

Helpful Report

Posted 3 years ago

“Michelle from flooring was wonderful She was VERY helpful, VERY kind and VERY thorough. We bought LV flooring for our whole house and she made sure we got exactly what we were looking for, helped coordinate the installation, reviewed the measurement notes and made sure everything was in order. We could have never done it ourselves online without her. Thank you Michelle”

Helpful Report

Posted 3 years ago

“The Home Depot you got me a tix from The Home Depot C.u.s.t.o'm'e.r ... s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O The Home Depot C.u.s.t.o'm'e.r ... s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O The Home Depot +1 (8O5) 4IO 5O4O Ticketmaster site, site for seat freaks kwaan that they grabbed my purchase”

Helpful Report

Posted 3 years ago

“I got over $120 of plumbing stuff. Checked out. Asked the self-check employee to count my 10% military discount. He said I had to register on line. I tried , I told him, several times, it's impossible to get through the registration. "No it isn't " he smirked. After paying regular price I went to customer service desk. Masyn P. was there. He helped me register. I really liked his attitude, very helpful and courteous. And when the whole process was over it took about 40 minutes. Then he refunded me the military discount difference. Fine lad, fine guy. Thanks Maysn (yeah , that's how he spells his name.)”

Helpful Report

Posted 3 years ago

“I must say exceptional service from Otto at empress Winnipeg . Lovely person and so helpful. There should be more ottos in this world ♥️”

Helpful Report

Posted 3 years ago

“Home Depot at Okeechobee. Great service at pro desk thumbs-up for Tabitha .helpful and polite I have made several visits to the store .”

Helpful Report

Posted 3 years ago

“I ordered a wall air conditioner through Home Depot online. It was shipped through two or more terminals & by the time it arrived at a Sacramento terminal near my home, it was damaged & had to be sent back. Because my installation date scheduled with a contractor was rapidly approaching, I needed the replacement unit asap so I went to customer service at the Madison Ave. store. They refunded the money I paid for the first one, ordered another at a present sale price discounted another 5%, & rushed the delivery which arrived yesterday. I witnessed the extensive work the experienced rep went to to make this happen & I was beyond impressed. I have never had such a stellar retail experience. Though I'm usually not generous with my money I gave the rep a $20 tip (which he at first refused until I persisted). I only mention the tip to emphasize what extra innings they went to to make this happen. I give Home Depot my very highest recommendation.”

Helpful Report

Posted 3 years ago

“I decided to go with Home Depot and their estimate for window retro. Jim Walker was my salesman and a very knowledgeable man who walked me through the process. Decided to go with SIMONTON. They are quite a bit less than Milgard. Personal choice for my situation. I had Mark come and measure and was knowledgeable and efficient. Windows came in sooner than quoted and I had Misael and Raul do the install. Such great men and they get an A+ In all areas from top to bottom. If u ever g Need windows installed I highly recommend him for the job. They are Glass and Window Pro Installer of Madera Ca. If you live in his vicinity. Back to Home Depot. Sara was patient and helpful when coming to scheduling and understanding my ending balance. All in all I am quite satisfied with all things considered. Will depend on them for my business in the future. Thx everyone.”

The Home Depot 5 star review on 10th August 2022

Helpful Report

Posted 3 years ago

“The manager Brian Collier helped my husband and I tonight very friendly, polite,helpful the project was a broken porch swing arm.Staff at Hanover home Depot very friendly as well,this manager went beyond a mangers duties for his customer Thank you again”

Helpful Report

Posted 3 years ago

“Donna C. In the Selden, NY Store was So Very Professional. Helpful. She is a Asset to Your Company. She made our shopping Experience 6/30/22 So very Special. Thank You to Donna .”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.7 based on 1,373 reviews