The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,178 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use Home Depot for military discounts. Continuously having problems never getting through and never getting through to sign up for it.”

Helpful Report

Posted 1 month ago

“I recently contracted with Home Depot to install a new floor in my home. I picked up all the products brought them home waiting for the contractor to show up. When the contractor showed up it took him 5 minutes to cut the carpet that was on the floor already and determined that he could not do the job because the floor was not level. I was able to return all the products to Home Depot. But within 2 hours I received a call from Home Depot stating that I owed them $250 because a contractors did come to my house. I explained to the manager that he was there for 5 minutes and that did not justify $250. I explained to him he did not do the job he only spent 5 minutes to determine he could not do the job so I should not have to pay anything. The manager said the best he could do would be cut the price in half so I would only owe $125. Be very careful when you sign a contract with Home Depot make sure they tell you if the contractor cannot install the product is there going to be some additional charge.”

Helpful Report

Posted 1 month ago

“Home Depots' customer service is absolutely terrible. Brought a refrigerator and had it delivered to find out that it kept rolling forward when you open the doors. Usually they have leveling feet in the front to keep it from moving but this one did not. No one could give me a straight answer as to how to fix this problem, and it seemed they didn't care. The technicians were looking through the instruction manual trying to find answers, that they should've had to begin with. Thinking that it might have been defective, we opted to have it replaced, but when they showed up with the replacement, they showed me that it would be the same issue-no leveling feet, just rollers. It even has threaded holes in the front where the leveling feet should go, but they said it didn't come with the fridge. I later found out that the manufacturer sometimes will omit certain parts in order to save money on the product. Mindboggling. After all that, we just decided to get a refund. Never buy an appliance from these people. They simply don't care.”

Helpful Report

Posted 1 month ago

“The worst delivery service! Ended up canceling my order due to the lack of service and lies!!”

Helpful Report

Posted 1 month ago

“Please stay away to buy in Home Depot online. I pay for a refrigerator, I use online service because will be delivered in 2 days. When arrived was damaged, so I asked for a replacement, then the nightmare began . As I didn't get replacement, I canceled and still today 12 days later can not get my money back . Be careful”

Helpful Report

Posted 1 month ago

“I had a question about a plumbing product. After waiting over 20 minutes for advice, I left. There was only one associate in the entire store that could help with plumbing, and he was at lunch. Ridiculous! The location of the store is 1-10 and Studemont, Houston. Don’t go there if you need any help! I wasted my time.”

Helpful Report

Posted 1 month ago

“Home Depot price match guarantee is a joke don't even try, I bought a impact at home depot in Ft Myers Fl found it cheaper on Amazon and another retailer, went on home depot's website to find out if they price match amazon which they do as long as it's shipped and sold by Amazon customer service argued with me said they don't match anything online both the ladies that were working said the same thing i showed them their home depot website and they still argued not a big deal got my money back and purchased online. Then I called home depot corporate and they argued with me and told me that it's up to the store? So how are you going to put a price match guarantee on something and not honor? Is that not false advertising? I'm not going any further with it this is just to let the consumers know not to try to price match with home depot. Now Lowe's completely opposite they will price match and not argue with you.”

Helpful Report

Posted 2 months ago

“We had cabinets installed over two years ago. One cabinet door has warped and replaced after waiting weeks for the part. Replaced. The new cabinet door warps. Call home depot. Send a technician. He orders the part. Wait another two months. They finally get back to me and tell me that installation is out if warranty,but they were happy to try and steer us to one of their contractors. I'm picking up the cabinet door tomorrowand will install myself.”

Helpful Report

Posted 2 months ago

“My recent problem they told me next day delivery. I called they mentioned I will probably get it in three days I don’t need it in 3 days. So I canceled the order online, 10 minutes after I did that the order status changed to item shipped. I called them to change that because I needed the item right away, they couldn’t because according to the associate the item has already been issued a ticket number. Amazing how after things moved when I issued a cancellation.”

Helpful Report

Posted 2 months ago

“Subject: Price Match Issue – Request for Resolution Dear Customer Service management, I recently visited one of your branches to purchase a refrigerator that was listed at $1,495 with a specific item code in your store. However, I found the exact same model listed at another branch for $1,295. Given this price difference, I contacted your Customer Service team to inquire about a price match, as I am a loyal customer of Home Depot. Unfortunately, I was informed that price matching is not applicable in this case, which contradicts my understanding. I have proof of both price listings, including photos of the item price in-store and the price at the other branch. Additionally, I have successfully purchased the same refrigerator at the Brick for $1,295. Given this discrepancy, I kindly request that my case be reviewed. If my claim is acknowledged and resolved, I would like to proceed with my purchase through your store and cancel my Brick Order. For reference, my case number is [ 6261685]. Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter. Best regards, Samar”

Helpful Report

Posted 2 months ago

“Home Depot customer service is horrible! I have had issues with appointments scheduled and no one has shown up and when you call the store they tell you it’s your fault. Go to Lowe’s much better service”

Helpful Report

Posted 2 months ago

“Do not sell a LG dryer, and definitely avoid buying an LG dryer. I purchased one in 2023, and from day one, it made terrible noises. I had copper field Home Depot set it up and paid $1,000 for LG Dryer. When I called the next day about the issue, they told me to contact with the manufacturer. However, LG never sent anyone to my home to look at the dryer. Now that we are out of the manufacturer's warranty period, we had to pay for our own technician. They determined that the motor is the source of the noise. Now I'm out a 1000 dollars . Order number - H6506-332414”

Helpful Report

Posted 2 months ago

“I tried to order something online and it is the most ridiculous time-consuming aggravating experience I’ve ever had trying to shop that code down low does not work and this is the worst experience. I will never shop at Home Depot again.”

Helpful Report

Posted 2 months ago

“The onle store couldn't deliver my all in one wall and refuse to help with anything.”

Helpful Report

Posted 2 months ago

“Refrigerator freezer does does not close properly. Serviceman cannot fix. Plans to deliver another, however I want the new one checked for proper function BEFORE installation in my home. You want me to pay you to check whether a product I have purchased works after you have installed it??? I don't want people installing defective products over and over again in my home. I don't want to deal with spoiled frozen food because you delivered a refrig with a freezer door that pops open every time the refrigerator door is closed. Madness!!”

Helpful Report

Posted 2 months ago

“We bought a oven from Folsom Home Depot they double charged us. We have had 4 conversation with them. They are not making this right even though they admitted only one oven was delivered. They are a sloppy company. DO NOT SHOP AT HOME DEPOT”

Helpful Report

Posted 2 months ago

“I recently purchased all my kitchen appliances from Home Depot and the customer service and installation services I received has been very poor so I will not be purchasing any more appliances from Home Depot because of the terrible service I have received from them.”

Helpful Report

Posted 2 months ago

“Twice they missed delivery, without ever notifying me. Never an apology. Only excuses.”

Helpful Report

Posted 3 months ago

“Home Depot service has not let me down once, rather 3 times. I will never purchase a large product from home depot again. The first time was with a patio door install. I wanted a standard door. They ordered custom door with the handle on the wrong side, therefore they returned it and sent me a second door. A two month delay. I later purchased a fridge. The fridge they brought me had an issue with the water dispenser. I called to return it within 24 hours. I decided to exchange it with a different fridge at Home Depot. They were supposed to send a person to pick up the fridge that was not working, however they did not. They assigned a person to fix the fridge. I tried to explained that it was supposed to be picked up. He did not speak English, so we communicated via Google translate. They later sent over the new fridge. The old fridge was still sitting in my house. They picked up the old fridge, however they did not communicate about the pick up. I was told that I could not get a refund because I never returned the previous fridge! It took close to 2 months to get a fridge that worked. It took about 3 months to get a refund from the first fridge. This year, I needed a dishwasher. We decided to give Home Depot one last try. My husband ordered it on-line. We were supposed to receive in on January 17th. We received an email stating that it was delayed to January 31st due to being on back order. We understood. On January 30th, we received another email stating that it is delayed to February 10th. I have no idea if we will get it by then, but this is yet another delay on an order. We were offered a $50 gift card for the delay. It is honestly insult to injury after 3 failed services. Never again. We gave it 3 tries with Home Depot. All were a failure.”

Helpful Report

Posted 3 months ago

“Plants look terrible should be discounted like Lowe’s does and half of them should be free as they are past the point of saving. They are in a dark cold area of store these are tropical plants and need to be kept at a warm temp with light.”

Helpful Report

Posted 3 months ago

The Home Depot is rated 1.6 based on 1,178 reviews