The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,375 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time at the Manor Texas store. Zero customer service. You couldn’t find someone to help you if you were on fire. I went to the front three times to ask for help, no one showed. 28 minutes later I left without my wood. They were moving wood in the aisles, how about helping the customers who are in the store, the wood will still be there. Asked for the manager, they couldn’t “find” him. Ridiculous”

Helpful Report

Posted 2 months ago

“Didn't receive my order and they said I wasn't getting the order and that they couldn't issue a refund. I had to take time out of my day to dispite the charge on my card. Unacceptible.”

Helpful Report

Posted 2 months ago

“Purchased carpet about one and a half years ago. Home Depot used G S Floor design. They allowed this company to break the adjacent tile to the kitchen. The installer used a hammer and cracked the tile. Eventually the strip came off the other piece of tile. That I advised them of for over a year. They only fixed it when I fell down the stairs from the strip coming off. All of these back and forward. Have all of the email and pictures of how they messed up my house. Both company r liars.”

The Home Depot 1 star review on 3rd November 2025

Helpful Report

Posted 2 months ago

“I ordered a refrigerator from home Depot and took off work for the delivery day they delivered the refrigerator which took them 30 minutes to get it in the house. Not only that the ice maker didn't work, they had to come back out 2 weeks later and deliver a new one after 3 weeks. The fan in the freezer started making a noise. They sent a guy out to fix it which all he did was bend it in a place. Now I'm waiting for another guy to come out and look at it again. This is the fourth date I've taken off work for a refrigerator. I lost more in wages then what I paid for the refrigerator”

Helpful Report

Posted 2 months ago

“Cashier Marie Suzette....she was rude and dishonest....I purchase 2 items one of the items she charge me a price that was incorrect I told her several times the price you are charging is not right....she didn't care and put the price she wanted.... You shouldn't have people like that...with a terrible attitude and she didn't care at all what I told her. It was an Orquid the correct price was 17.98 she charge 19.98....”

Helpful Report

Posted 3 months ago

“So I understand the problem with thieves. However when someone has receipts and tell you I've already paid my home Depot credit card off. I can't afford to wait for you to return money 10 days from that that I've already paid off. To refuse to at least put it on store credit so I can get materials for a job I'm finishing today so I can get a check cut after I know they can see you've paid you credit card off because theyve refunded me cash before because I had the card off. I've been a contractor almost 13 years and won't go into Lowe's. After my experience today. I'ma filing complaints with the BBB and looking to see if that's legal and now their one step close to lowes putting them out of business because I won't be back in there”

The Home Depot 1 star review on 23rd October 2025

Helpful Report

Posted 3 months ago

“Whatever you do, do not order blinds or shades from home depot. They contract with tri-state installations who are terrible. I spoke with someone named anna who would schedule my appointments and cancel them the next day without informing me of any cancellations. I would wait for the installment person to come who would never show up. When I would ask for a refund I would get the run around until anna fakes a disconnection. Avoid home depot and go to Lowe's, or blinds.com, or 3-day blinds.”

Helpful Report

Posted 3 months ago

“My order for AR Shelves which came to me by UPS or similar .....first one needed some patience but we got it together and it looks great THE SECOND ONE WAS EASIER TO START (WITH EXPERIENCE) BUT WE QUICKLY FOUND OUT THAT IS WAS MISSING THE ACCESSORY BAG WITH TOP LEVEL CONNECTORS AND PLATIC BASE COVERS immediately called Home Depot identified the problem and order and never heard back even though I was told I would get a call back ASAP ....finally I called back and while difficult to understand told me there was no option to have them made right other than returning to the local store .......too many disappointments The Depot and I will return this and Change my color affiliation to Blue”

Helpful Report

Posted 3 months ago

“On 3 occasions, when paying for Pro Service, they charged me for more units than I had purchased...2 at the Home Depot in Woodhaven and one on Northern Blvd. It seems like a systematic way of stealing from customers who buy large quantities of items. The excuse they gave me today at the Home Depot on Northern Blvd was that I would use the shelf checkout...? Good way to steal.”

Helpful Report

Posted 3 months ago

“Ordered a Moen 1hp Garbage Disposal with a specific delivery date. Made arrangements with my client to install on said delivery date. Homedepot shipped with a sub-par carrier that "experienced an issue shipping" and delayed delivery a full week... I'm running a Veteran Owned Business... its just my son and I, and Homedepot is screwing with my livelyhood. It's cheaper and more reliable to go to Amazon from this point forward. You lost this Veteran's business.”

Helpful Report

Posted 3 months ago

“Spent over $1000 on Closet Evolution system. I needed extra parts, ordered and shipment of one drawer was damaged. Home Depots resolution is for me to reorder and pay again, drive the broken piece 20 min to the nearest store and ask for a refund. Also, I was told the very parts I ordered are shipped from the local store....I went there 1st and was told they don't carry but you have to order online. So I asked if I took the broken piece to the store for my refund why can't they just replace then. Well....that's just not how it works. Never shopping Home Depot again. I was a loyal customer er for over 20 yrs. Sad how they have become so distant from their own consumers. I'm not going to bother returning now, I'll go to Ace hardware and get glue and hardware to and fix myself. Pathetic”

Helpful Report

Posted 3 months ago

“I don't know how a store can mess up back to back online orders. Ordered a light fixture, sent wrong one. Ordered counter stools, delivered wrong one. Apparently their site had bugs and what you saw in the cart was not actually what they had in stock.”

Helpful Report

Posted 3 months ago

“I was delivered 2 dead and broken plants , the delivery driver left my boxes out at my front gate, instead of placing them on my porch where they'd be protected. In order to receive a refund, they've given me an option to have the courier pick up the damaged plants, but, I have no box to pack them in, because they, too were damaged! So, now I have to drive 50 miles to a store with these damaged plants , stand in line and argue with a store associate, due to a blunder I didn't cause! The chat feature is worthless ! What happened to accountability in this country ?!”

Helpful Report

Posted 3 months ago

“The office manager ordered oven last week for clergy housing. He had a heart attack on Friday. His wife calls me to help and says HD is dleivrring the oven in 10 minutes, way too short of time notice. I tell her i can be there in 20 minutes. I arrive with my toddler in tow. Tell driver i will go to office and get key back in 5 minutes. Hauling my toddler to get the key when i got back delivery driver was gone. Terrible.”

Helpful Report

Posted 3 months ago

“Purchased a new GE french door refrigerator, bottom freezer with no door dispenser. The delivery guys who set this up sucked! They didn't take wrapping off or tapes, didn't level doors or refrigerator and didnt install the new braided water line I purchased. Where they connected the existing water line it was leaking and they also didn't turn on the ice maker. Well 3 visits later the ice maker was still not producing ice so I looked inside and low and behold the electric line was not plugged in. I couldn't fit inside to connect unless I took off the door so my wife who is small did it. Guess what, I had ice in an hour! 3 visits from their techs, 9 different guys here and we had to set it up!! There delivery teams suck ass”

Helpful Report

Posted 3 months ago

“Ordered fire pit, cover and green fire glass. Received fire pit in good time, 2 days later the cover and fire glass missed delivery date. Called up and was told fire glass would arrive in 2 days and I’d receive email. Never received email or fire glass when I called again I was told the item was in the hands of ups. I called ups and they said they never received package. When I made additional call to Home Depot I was told well the package was most likely lost and they would refund me, I asked for any compensation and they said no. When I told them I was going to write negative review they said basically do what you gotta do!”

Helpful Report

Posted 3 months ago

“Had a delivery, but truck broke down. Has a number to call And D I did. Had to leave a message but have not heard from. Them. What is the problem”

Helpful Report

Posted 3 months ago

“I have been trying to get a quote for my cabinets for over 3 weeks. The cabinets are ready to be installed but I'm still waiting on an install quote. This is at the HD in Bradenton Florida on Cortez.”

Helpful Report

Posted 4 months ago

“I purchased a frigidaire 20 cu ft refrigerator from Home Depot. The salesman was the only positive part of this whole fiasco. I stressed I needed this delivered as soon as possible. The best they could do was 4 days later. I received a text stating my delivery date was changed to 8 days later. "So sorry" I called the store and was told this is a delivery issue. I called the delivery service and was told sorry, but there's no one to deliver sooner. In what world is this kind of bait and switch service acceptable? I thought Home Depot was better than this....wrong wrong. Cancel my order and spread the word that Home Depot sucks!! A former loyal Home depot customer”

Helpful Report

Posted 4 months ago

“I would like to share my recent experience with Glen in the Paint Department at Home Depot in Biloxi. Unfortunately, the level of customer service I received was very disappointing. Glen was neither helpful nor attentive, and his attitude came across as dismissive rather than supportive. When I shop at Home Depot, I expect to be treated with courtesy and to receive guidance when needed, especially in a department as important as paint. However, my interaction with Glen was so poor that I ultimately left the store and went to Lowe’s, where I was provided with proper assistance and respectful service. Customer service is a vital part of any shopping experience, and I hope Home Depot addresses this issue so that future customers don’t encounter the same treatment.”

Helpful Report

Posted 4 months ago

The Home Depot is rated 1.7 based on 1,375 reviews