The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,264 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a dryer in May, it’s currently June 18th. Their first attempt after waiting for 6 hours and 2 hour past the window was the wrong dryer. The second attempt I took off from work and waited 4 hours, and never received a reply honestly call or update that the dryer was not coming, and spent another hour on the phone to get that info. The following Saturday they were supposed to bring the dryer, and once again had to spend another 1.5 hours on the phone to find out it was not coming, then the next Thursday was another no show after receiving updates all day that we were the 6 th stop down to next stop, before it popped up cancelled, and finally today after being promised the world that top management was guaranteeing they were going to be on top of today’s delivery, and call me to see how things were coming along and would be in contact with the deliverer we heard NOTHING. No phone call, updates, cancellation of delivery, 📦 r anything else. 5 failed attempts, so I finally cancelled the order, worked with Lowe’s and got a much better deal, but I now have to wait for the delivery company to confirm I don’t have the dryer for them to reimburse me for it. What a crock, so I have my net out for two expensive dryers till Home Depot decides to credit me my money back. Worst purchase experience of my life, and that’s after having to deal with many car dealerships over the years.”

Helpful Report

Posted 1 month ago

“I ordered an item because the website said my item would be delivered the same day. I received email confirmations all day. The item was not delivered. I called customer service and was told its the shippers problem. Advertising same day delivery and not delivering as promised is fraudulent and dishonest. Never again will I order from them.”

Helpful Report

Posted 1 month ago

“I purchased a washer from Home Depot specifically because the washer would be delivered in 3 days. I waited for my delivery, checking for the status frequently only to get a text , 10 minutes after my window, which stated I had been rescheduled for 4 days later! I have understand things happen, but fail to understand why I wasn’t rescheduled for the next business day. Customer service is unable to solve my problem since it’s a third party delivery. This greatly impacts my willingness to make another appliance purchase from Home Depot especially since Lowe’s in only a couple of miles from them.”

Helpful Report

Posted 1 month ago

“Went to local store for new head for Riobi string trimmer. They had a replacement part, no one could say if it was an upgraded part and how to change it One person was said to know all about it but when reached on the phone he said he was to busy to answer a customers questions I left the store discussed and will not go back Went to Menards and what a difference in workers attitude toward customers”

Helpful Report

Posted 1 month ago

“A Shower of Incompetence Well, I thought I was ordering a shower from Home Depot. What I actually got was a masterclass in how not to run a delivery service. According to Home Depot, my shower was "delivered" weeks ago. Odd, considering my driveway was suspiciously shower-free. After spending three delightful hours on the phone with eight (yes, eight!) different customer service reps—each more confused than the last—the best they could offer was a refund. Apparently, asking them to locate the driver or contact the warehouse was too ambitious. Fast-forward three weeks, and guess what? My shower magically appears! Not on my porch. Not with a knock or a note. Just dumped in my driveway, beautifully blocking in my car like it belonged there all along. No warning. No explanation. Just... there. And the best part? The refund had already been issued. So now I’ve got a surprise shower and the vague moral dilemma of owning something I technically didn't pay for. Bravo, Home Depot. Truly top-tier logistics and communication. This is your retailer if you're into mystery deliveries, customer service bingo, and driveways turned obstacle courses.”

Helpful Report

Posted 1 month ago

“After ordering a dishwasher with haul away and installation, my delivery was left half complete. The delivery person told me he could not complete my order due to a plastic valve and they would have to send out a plumber to complete my delivery. When the logistic manager called to it was not to schedule the plumber but to inform me that his driver lied and that's how he trains them so they can get on with their day. He told me people expect them to replace their valves and install the dishwasher just because the paid for it. I informed him that most people would not expect it if HIS DRIVER DIDNT TWLL THEM THAT. Corporate does not thing liar who give false information to clients is a problem.”

Helpful Report

Posted 1 month ago

“Called customer service to ask for a new card. After 45 minutes, they continued to ask the SAME QUESTIONS--"do you have your card?" "what is your name?" what is your phone number? do you have another phone number? Do you have another computer? I still got NO help. They could not send me a new card. I could not log in online anymore, and now the added user on my account cannot use his card anymore. We have had an account for 25 years, and these incompetent customer support people have now left us with no access to our account! PLEASE Home Depot, update your tech support people. We can no longer shop at Home Depot with our credit card because of them. They were useless, and so confused.”

Helpful Report

Posted 1 month ago

“Home Depot customer support Associates know absolutely nothing about the products that they're selling. They can't even pull them up online when I'm able to easily. Total incompetence. So I just bought a John Deere instead of a troy-bilt.”

Helpful Report

Posted 1 month ago

“Never, Ever, trust The Home Depot delivery! My refrigerator, scheduled for delivery on Thursday, June 5, has never arrived. A second delivery, scheduled for delivery on Saturday, June 7 was also a no-show. I am currently trying to track down the refrigerator, for which I have already paid in full, it is MIA! Several hours of hold time and conversations with customer service, they are fully aware, and still waiting on an answer and resolution. COMPLETELY UNACCEPTABLE!!”

Helpful Report

Posted 1 month ago

“This was without a doubt the worst delivery I ever experienced. Pathetic a company so large has such an incompetent delivery system. Called customer service, thought that was going good until cut off. These people have no clue about how to treat customer!A ZERO is a more appropriate rating!! William Rogers”

Helpful Report

Posted 1 month ago

“I ordered flooring that was to be delivered. Had to wait a week to find out was delayed, after speaking with someone was rude so I decided to cancel all together. Then I received a email said was delivered .l get to the site,no flooring. Now I'm being charged while they investigate. Over 1,000.00 dollars BEWARE not good business.”

Helpful Report

Posted 1 month ago

“I have been a Home Depot loyal customer for over 16 years. Today, I had to visit the Crooked Hill road Commack/ Smithtown location for items that were in this store. I have never experienced an assistant store manager so disinterested with customer service. My husband and I purchased 8 pieces of composite decking for our house project. The 12’ boards (which we already paid for) did not fit in our suv. We needed someone from lumber to help us cut 2’ off. No one from lumber was available. Alan (who was from a different department) was told by someone on the phone that they do not cut composite decking. I asked to speak with a manger hoping for help. Instead I found myself speaking with an assistant manager named Angelo. Who explained that they do not cut the composite decking because it’s plastic and the particles fly in your face. His suggestion to me was to cut it with a hand saw in one of the Aisles myself. After I explained how ridiculous that sounded he told me I can rent a truck for $20! Those were his only two suggestions for me. Thankfully, Alan decided to help us and cut the boards. Although, I left satisfied with Alan’s initiative to help us. I was not happy with the customer service from Angelo. It should never be ok to lie to customers because of lack of work ethic. Im not sure if he encourages the staff to avoid machine cutting with these kinds of ridiculous excuses or he is just clueless. I don’t plan on visiting this location again. It was my one and only negative experience with someone in a supervisor position or with any Home Depot employee.”

Helpful Report

Posted 1 month ago

“Dishwasher Installation Disaster – I Had to Do It Myself I purchased a Maytag dishwasher from Home Depot along with professional installation. The installers showed up, took one look at the space, and walked away — citing “missing side panels” as their reason. These were cosmetic trim pieces, not structural or code-related. My home was inspected just weeks before (April 2025) and passed with zero electrical or code issues. The previous dishwasher had been installed and working in the exact same space for years. After multiple follow-ups and vague excuses, I had to install the dishwasher myself — with no professional training. It’s now working perfectly. There was nothing preventing their team from doing the job except a lack of desire to do it. Home Depot has yet to issue a refund for the service I paid for, nor have they taken accountability for the experience. I wasted time, lost work, and got ghosted by their customer care team after being told a manager would “review” it. That was days ago. I highly advise others to think twice before trusting Home Depot for appliance installation. If it’s not 100% cookie-cutter, they’ll leave it behind and vanish.”

The Home Depot 1 star review on 6th June 2025

Helpful Report

Posted 1 month ago

“I ordered a sectional sofa from Home Depot online. It was shipped quickly but in 3 deliveries coming from GA, NJ and CA. I then got an email giving us 3 different days for delivery of each part and that they were using FedEx for delivery. This was for my daughter who lives on a second floor. FedEx do not carry things into a home. At the time of ordering this was not mentioned. Nor was the fact that the sectional sofa was coming from 3 different places and would have 3 different delivery days so my daughter would have to take 3 days off work. I phoned Home Depot and was told tough. We can deliver it how we like. Then they blamed the vendor that they got it from and I could try contacting them to get one delivery. I said that as their customer they are responsible wand I asked them to contact the vendor. He said no. And they would not contact FedEx either. The customer service rep was rude and did not care. Everytime I have tried to get deliverires from Home Depot it has been a problem. They have the worst delivery system and the worst online customer service. There is absolutely no way will I ever buy a product for delivery from them again. I have bought sofas and other furniture over the years many times and everyone has always delivered them in one delivery. Plus all furniture has been carried into the home. Home Depot has no place in the furniture business if they do not deliver in a way that every other company does. There are many other businesses out there who would love the business.”

Helpful Report

Posted 1 month ago

“If I could give a 0, I would. We purchased a door on March 24 and was told that it would take 8-10 weeks. We are still waiting for someone to let us know what's going on. When I called, they are telling me that we agreed to 3 to 4 months. There's no way we would have agreed to that because we do not have a front door and we explained that to them at the time of purchase. We were given a date of May 29th and it's now June 3, hurricane season and nothing. A very angry customer who has used HD for years.”

Helpful Report

Posted 1 month ago

“I have waited now for a week for a dehumidifier to come in only to be told that it was damaged and now I will not get it. My concern is, why is it that everything you get anymore is either damaged, broken, or lost. You go to the store you can’t buy anything from the store anymore. You have to wait till it is shipped to you which it never comes. This is so sad the shape that the United States has gotten into. I just don’t understand so disappointed in Home Depot.”

Helpful Report

Posted 2 months ago

“I should have known better with the experience I had before but I gave them a second chance. Once again delivery not made when promised, and they even said they tried but they never did. Never again”

Helpful Report

Posted 2 months ago

“I wanted to report very bad customer service at Home Depot. We purchased a stove in April and bought a duel fuel by mistake. We opened it this week to install and realized our mistake. We were transferred around to different online and phone customer service lines in an attempt to exchange it with the intention of purchasing a replacement oven from Home Depot and ultimately were told to go to a store. That proved to be wasted time because no one would help us there either. We have a brand new oven that cannot be used. We have been longtime customers and have bought many items at Home Depot through various renovations and the lack of customer service has been very frustrating. We are now out $2000 and we look to buy the oven and all future purchases elsewhere. The most frustrating part was the way they passed us around to multiple people without any resolution. No one seemed to know what they were doing.”

Helpful Report

Posted 2 months ago

“I order something and was waiting for it. Then I read an email stating it will not be delivered. So I call and I was told they had to get it from another store. So it was rescheduled for the same day. I wait for hours. After looking at and email for an update my ordered was canceled. This is unacceptable. I won’t be ordering anything else from them.”

Helpful Report

Posted 2 months ago

“I paid 2800usd for curtains, after 2 months I hadn't received them (after calling many times and they kept saying it was delayed but that I would eventually receive them). I had to open a complaint, then finally they said that in fact I was NOT going to receive the curtains. You would expect they would immediately refund me, but NO, been on the phone with the 3rd person trying to get my money refunded. Completely in shock with the horrible service and bad business practice. NEVER AGAIN.”

Helpful Report

Posted 2 months ago

The Home Depot is rated 1.7 based on 1,264 reviews