The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,319 Reviews

14 %

of reviewers recommend The Home Depot

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1.6

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 4th September 2025

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many things, they were supposed to come and finish hooking up the refrigerator no show waiting all day were supposed to be there at 8 am very disappointed I wish we never bought the product from them”

Helpful Report

Posted 3 weeks ago

“I wanted to get windows installed soil scheduled with Home Depot. Been was our sales guy. Took our money real fast but it's been three months.. No windows... No Ben. Will be seeking legal remedies if necessary to get money back and cancel. There's a Lowe's opening up near us. Maybe we'll have better luck with them.”

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Posted 3 weeks ago

“NO.1 RELIABLE EXPERTS IN FUND RECOVERY — HIGHLY RECOMMENDED!”

The Home Depot 1 star review on 27th August 2025

Helpful Report

Posted 3 weeks ago

“Don’t order appliances because they will never deliver on time. Always expect it a week later !”

Helpful Report

Posted 3 weeks ago

“I had a reservation paid $150 for a 12 foot box truck from Home Depot Hall Road. An hour before received an email that “of course I didn’t see” that said “sorry canceling your order. We don’t have the truck” (What??) . Then Hall Road said that Home Depot Sterling Heights had one left. I called personally spoke to the man he said “I will hold it for a half an hour. My son left. I called back again, to make sure and he might’ve been three minutes lateand said my son should be walking in at any moment and he said “ yes I see the hold, no problem. Five minutes later, my son calls me and says this guy here says “sorry no truck???? “ Just ridiculous. I was like am I being Punk’d…… I called back again and I said I don’t understand what is happening? In the six minutes, also he was waiting in line for 15 minutes at the counter by the way…… But the truck is now gone?? It’s just unprofessional and I was still very nice…ugh very disappointing, and a serious waste of time of our morning trying to get out of here.”

Helpful Report

Posted 4 weeks ago

“Do not buy anything here go to Lowe’s! I purchased high end LG kitchen package that is still under warranty. My $1800.00 refrigerator/freezer has not worked in 3 weeks. They replaced multiple parts multiple times yet still broken. They absolutely do not care after they have there money.”

Helpful Report

Posted 4 weeks ago

“Purchased over the range microwave to be installed. Installers came and said they couldn't because of Microwave design which was bafoonery. He wanted to leave microwave and us find our own installer which we refused and got entire refund and went to LOEWS who came out and installed less than 30 minutes.”

Helpful Report

Posted 4 weeks ago

“Homedepot delivers suck Once you purchase an appliance They don’t care about you anymore And if you ask for help They always say it’s not on their hands to help you out I am having a hard time getting my appliances delivered Homedepot is more worrying about collecting your money then your satisfaction”

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Posted 4 weeks ago

“They delivered my bedroom furniture, they left outside in a rainy, day before I contacted Home Depot spook with customer service,it’s supposed to be delivery an installation. But the only person showed up just the truck driver with no helpers. I am very disappointed because from morning until afternoon my furniture sitting outside until I could hire 2 guy moved them from outside to my apartment door!”

Helpful Report

Posted 1 month ago

“We bought some appliances And the company they use to deliver Is very irresponsible and lack of communication I wouldn’t trust buying things that require delivery from Homedepot”

Helpful Report

Posted 1 month ago

“Subject: Lack of Customer Assistance at Home Depot – The Woodlands (Research Forest Location) Dear Home Depot Customer Service / Store Management, I visited your The Woodlands store on Research Forest on August 18, 2025, and had a highly disappointing experience. I searched for about 15–20 minutes to find the items I needed but had no luck in finding the item or locating an associate. I asked the cashier clerk to make a PA announcement requesting assistance in aisle 15. Though I heard the announcement, no one came to help. I then noticed a young female employee leaning over carpet displays, deeply focused on her phone and texting. She showed no awareness of customers around her, even though I approached her, she remained unresponsive. Despite continuing to look for help throughout the store—including passing by this same employee again in the same position—I never received any assistance. Frustrated, I left and went to Lowe’s instead. This level of service is unacceptable. I hope Home Depot addresses this to ensure other customers don’t face the same lack of support.”

Helpful Report

Posted 1 month ago

“Placed a $6000 order & was told at the pro desk that the brackets did come with the handrail kit when they were delivered there was no brackets my daughter went to homedepot to ask about the brackets & was told they did not come with the handrail kit it was our problem & could order more & she was treated badly by a homedepot employee her name is Kylie she would be better off working in the back were she had no contact with the public it looks like the thousands of dollars we spent at homedepot each year will now be spent at Lowes I tried calling the store for over a hour no one would answer& you would get disconnected”

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Posted 1 month ago

“The absolute worst! This is my 15th call!! The phone disconnects and no one calls back at all . Then when you get a manager they are 1000 times worse.”

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Posted 1 month ago

“Home Depot is no longer a hardware store. Its nothing more than a hobby supply. Staffed by individuals who dont know the difference between a nut & bolt. And they no longer carry every day repair parts like replacement tips for soldering guns that they sell. Capacitors to repair your furnace or ac. O rings to repair your water filter. The last 5 times ive gon to home depot they did not have the things I needed. The locale Ace Hardware 2 miles down the road had them.”

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Posted 1 month ago

“Hay una compañia q vende filtros de agua dentro de home depot son estafadores usan a los ancianos y le venden el producto engañandolos le mientrn y les cobran 10000 dollares y home depot aprueba esto como es posible q aprueben esto home depot una compañia. Insegura se presta para esto no recomiendo a esta compañia ladrones estafadores facistas cuando les reclame q mi padre era un señor mayor con alsaimer home depot m respondio para q firmo Los papeles decir eso d alguien emfermo no compren mas a esta compañia son ladrones estafadores no les importa la personas solo umillarlos como es posible donde quedo el prestigio d esa compañia la demanda va”

Helpful Report

Posted 1 month ago

“They didn’t want to honor an 18 months same as cash letter that I have received from Home Depot on my credit card. Called customer service told her that I will buy these $3500 with a product at Lowe’s and was basically told to go ahead. Apparently, Home Depot doesn’t need my business or my $3500.”

Helpful Report

Posted 1 month ago

“Extremely disappointed in my experience with the Home Depot and the managers at my store have ignored our concerns. I ordered a front door in MARCH, so not a cheap thing. Custom door so it was going to take about a month. Ok, not a problem! Well was I ever WRONG!! The first time it was delivered to the store and it was broken. So the door had to be reordered. Ok, these things happen. But, then second time, the wrong size door was ordered and delivered to our house. We had to wait another month for the installers to arrive to put it in. They arrive and open the package up and discover it was not right, they leave it in the driveway and we had to call Home Depot to sort it out. They wouldn't order the new door until the delivery company would come pick it back up. Why do we have to wait for YOU to fix a mistake YOU made. Then the delivery company sends an old man to pick it up. He can't load this door! Luckily my husband and son are home and THEY had to load it onto the delivery truck. The delivery company blames Home Depot for the screw up and Home Depot blames the delivery company. I've been paying for this door since March and the door hasn't even been reordered yet. I've stopped into the Home Depot no less then 10 times to find out where my door is. They keep saying it's been ordered but I never received confirmation paperwork and the manager is "not there" whenever I stop in. I call, no call back. I email, no email back. So where is my door??? AUGUST, OVER 5 MONTHS LATER.”

Helpful Report

Posted 1 month ago

“Avoid their delivery service! Wish I had seen these reviews first. Went to the local store to buy a lawnmower (not a riding mower, just a simple electric mower) and they were out of the one I wanted. Scanned the QR code above the rack to order online with “free next day delivery”. Two days later with no communication ahead of time the delivery service claims they “attempted delivery” and would reschedule. It was at a time when I was home and there was nothing on my ring doorbell so I’m not sure what they even attempted. A few days go by without any updates and I had to argue my way through customer service to finally cancel the order because nobody could tell me where it was. Attempted to order online a second time and again the delivery service claims they’ve tried to deliver with no prior communication and nothing on my ring doorbell. This lawnmower just needs to be placed on my doorstep like every other delivery so I have no idea what they are doing and why they claim they can’t deliver. Looks like I’ll have to go back through their awful customer service again and I will never spend another dime with them.”

Helpful Report

Posted 1 month ago

“What a joke. I ordered online. 12 paver stones and 2 bottles of liquid fertilizer. My delivery cost was as much as I was going to pay for the products.”

Helpful Report

Posted 1 month ago

“Purchased a window ac unit on my Home Depot card on July 13 which turned out to be defective. As I was out of town my grandson returned the unit on July 21 with the original receipt. Without any explanation the cashier gave store credit instead of crediting my Home Depot card. My grandson even talked to the store manager why this happened. He didn’t have a clue. After I made numerous calls to customer service, calls to 2 store managers, and numerous emails this issue still has not been resolved. No one seems to have a clue on how to resolve this issue. Get your act together Home Depot and train your employees to better problem solve simple situations like this. Will be closing my account so I do not have deal with incompetent employees such as yours anymore.”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.6 based on 1,319 reviews