Called customer service to ask for a new card. After 45 minutes, they continued to ask the SAME QUESTIONS--"do you have your card?" "what is your name?" what is your phone number? do you have another phone number? Do you have another computer? I still got NO help. They could not send me a new card. I could not log in online anymore, and now the added user on my account cannot use his card anymore. We have had an account for 25 years, and these incompetent customer support people have now left us with no access to our account! PLEASE Home Depot, update your tech support people. We can no longer shop at Home Depot with our credit card because of them. They were useless, and so confused.