I have been a Home Depot loyal customer for over 16 years. Today, I had to visit the Crooked Hill road Commack/ Smithtown location for items that were in this store. I have never experienced an assistant store manager so disinterested with customer service. My husband and I purchased 8 pieces of composite decking for our house project. The 12’ boards (which we already paid for) did not fit in our suv. We needed someone from lumber to help us cut 2’ off. No one from lumber was available. Alan (who was from a different department) was told by someone on the phone that they do not cut composite decking. I asked to speak with a manger hoping for help. Instead I found myself speaking with an assistant manager named Angelo. Who explained that they do not cut the composite decking because it’s plastic and the particles fly in your face. His suggestion to me was to cut it with a hand saw in one of the Aisles myself. After I explained how ridiculous that sounded he told me I can rent a truck for $20! Those were his only two suggestions for me. Thankfully, Alan decided to help us and cut the boards. Although, I left satisfied with Alan’s initiative to help us. I was not happy with the customer service from Angelo. It should never be ok to lie to customers because of lack of work ethic. Im not sure if he encourages the staff to avoid machine cutting with these kinds of ridiculous excuses or he is just clueless. I don’t plan on visiting this location again. It was my one and only negative experience with someone in a supervisor position or with any Home Depot employee.