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The Home Depot Reviews

1.6 Rating 805 Reviews

13 %

of reviewers recommend The Home Depot

Company Reviews

1.6

Based on 805 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete delivery never showed on kitchen cabinets. Seven calls to HD customer service over 5 days. Run around and outright miss information from all seven HD customer service people with the final person I talked to more interested in lecturing me vs solving my problem. Infuriating. No return calls as promised and still no cabinets. A completely horrible experience and I’m done with HD. Oh and I’m not a homeowner customer, I have a pro account and but a great deal from them throughout the year.”

Posted 5 months ago

“we had a delivery schedule for a washer dryer and moved all our furniture to make way for the delivery. The driver calls us and says that he will be here in ten minutes and after one hour we call him and he is on voice mail. We then call Home depot and the representative insists on rescheduling! We ask her to put us through to the manager and we are put in hold for a thirty minutes and no response! The worst custoner service and full of lies in corporate business”

Posted 5 months ago

“One of the staff at Glastonbury Home Depot was very rude and disrespectful. In the bathroom vanity section when trying to make a selection the employee was demanding that we moved. Very unprofessional and rude. We left to Lowe’s where we ended up buying over $4K in materials. We will never go back to that store (Glastonbury location) and would never recommended. Say NO to the Home Depot Glastonbury, CT”

Posted 5 months ago

“Do not ever order online . When you do you might not get everything you ordered and paid for. I had ordered one Milwaukee vacuum plus extra batteries and when I received the box only the vacuum was in there no batteries I was told everything was shipped and that I received it and therefore I’m out of luck with recouping anything for the batteries that I never received either a it was never put in the box or the Packer stole the batteries and there is no recourse buyer beware”

Posted 5 months ago

“Worthless company order dishwasher cannot install because I don’t have separate of shut off line insane”

Posted 5 months ago

“Home Depot installed my house windows, they never came to inspect the work or fix a brand new widow handle. I called several times with broken promises for month and nothing was done. This is was my first and last time to use Home Depot for any service, they are the worst I ever seen”

Posted 5 months ago

“so the local store is really good. my gripe is with online orders. i ordered a 2pack ryobi batteries with a free tool. got the free tool, no batteries. customer less then no help. got an email saying they were back ordered. nope now the batteries are 125% more and not backordered. basically no help, i no longer have the email. my fault i trusted online to deliver to the house. that will not happen again. ship to the store, and open in front of them. make sure i save all emails as well. what a rip. very unhappy. also customer service cut me off 4 times. had to call back 5 times to finally get a person to complete the call. not very good.”

Posted 5 months ago

“If I could give Home Depot a zero-star rating I would. I purchased a refrigerator from home depot online and attempted to have it delivered twice. I paid for the installation of the refrigerator and the removal of the old refrigerator. On the first attempt, I was told they could not install the refrigerator because I didn't have the correct water shut-off valve. They made all of the measurements and said the refrigerator will fit with no problem. The second attempt I was then told they could not deliver the refrigerator because I have to remove the hand rails or order a smaller refrigerator. The delivery guys just said that and left. no bye or sign anything. I called customer service and got little to no help. I asked the customer service rep do I need to cancel my order and his response was if that's what you think you should do. I asked to speak to a manager and after being on hold for 20mins I was transferred to the customer resolution team. The person was even less helpful than the customer service rep. I was left with only two options remove my railing or order a different refrigerator. No discussion of removing the doors and draws from the refrigerator just inconveniencing the customer as if they were doing me a favor. So I resolved the situation by canceling the order altogether and ordering the same refrigerator from from BestBuy. Home Depot has lost me as a customer there are plenty of competitors that are willing to take my money. I have not experienced such poor customer service in a very long time.”

Posted 5 months ago

“The delivery requires someone to be home. The delivery date was the 8th so my husband took that day off. They sent an email on the evening of the 4th saying it would be there on the 5th between 7AM and 9PM--a 14 hour window!!-- so my husband was able to switch the day from Monday to Friday. But they didn't show up. A completely wasted day. Then an email came Friday evening saying they would be here on Saturday--the same 14 hour window-- and no one showed up again. Plans were canceled so someone would be home. I called the number provided in the email for rescheduling or canceling and they said they could do nothing about it and it would be there Monday--sometime. I will never, ever, ever order something from Home Depot again.”

Posted 5 months ago

“Do not purchase an appliance for delivery. The Home Depot delivery partners are terrible. I was called by the delivery service and scheduled to have my stove delivered on Jan 5th between the hours of. 3-7 p. My account never showed the delivery was scheduled so I called HD. They said yes your on the schedule, it coming today. So I wait…6:30p roles around and nobody shows up so I call again. They say.. Sorry it’s delayed but it will be there by 9pm. I’m like..that’s late but ok. 8:45 roles around and I have a feeling they are not coming. The phone rings and they say sorry we have to reschedule for tomorrow between 3-5. I say fine. The next day I checked my account and again it wasnt showing a delivery window. So I called the delivery company in the morning and they said I was on the schedule but now they moved me up to 11-3p. I wait…and wait. At 2:45 I call again. They say they are “loading it on the truck now and will be there soon”, I was super relieved. Well….At 5 pm they still hadn’t showed up so I call HD again and this time I’m upset. The man at the headquarters looks into things and says ma’am, I’m sorry you’re probably not receiving your stove today. The delivery people didn’t tell you the truth and (…they do this to people a lot). They don’t want to loose the delivery but they over schedule themselves. He says the soonest I can re-deliver is Monday (2 days) and it will be the same delivery company with a 12 hour delivery window. I could not believe it. I was strung along for 2 days by this delivery company, stuck at home waiting. These people have my stove but refuse to deliver it and Home Depot won’t do anything about it other than to say…if it doesn’t show up again on Monday make sure to call back? Really? No customer service at all.”

Posted 5 months ago

“The delivery crew not that friendly or helpful, they had to remove my front door to get the refrigerator inside and there was a small gap at bottom of door when they put it back up, had someone else fix the issue 😌”

Posted 5 months ago

“Until a few weeks ago, I used to purchase all of my items from Home Depot. However, they have recently implemented a new tax policy that has made the purchasing process more complicated. Their online system is not functioning properly, and they do not provide prompt responses. When I visited the pro-section of the store, I was directed to complete all of the necessary paperwork online. These additional steps are frustrating and time-consuming, as if I am working for them. I took my IL state tax exemption number to the store, but it didn't work. I've heard from workers that this problem is happening to many other contractors as well. In the end, I gave up and returned to MENARDS, where I don't have this problem. Unfortunately, these stores are far from my business, but I have to get used to buying everything at once again. Home Depot has become the store where I buy simple things that I forget or need during my work. It appears that many contractors, like myself, are now visiting MENARDS more frequently. It seems that I am not alone in experiencing this issue.”

Posted 5 months ago

“I pay for the washing machine to be installed and the old washing machine to be taken away. The delivery arrived two hours early, everything was ready at home, but I didn't have time to go to the bank to withdraw cash. The gentleman who installed it from the very beginning assumed that we should give him money for lunch for what he was doing, and after a very quick installation, he asked me directly for a tip, which put me in a very awkward situation because I didn't have any cash at home because they arrived too early. The gentleman left offended and didn't even take all the parts from the old washing machine. I don't know if Home Depot pays its employees so little that they brazenly ask for tips from customers. I paid for the service and tips are voluntary, I also work in the service industry but I would never ask for a tip directly. The customer pays for the service and the tip is his good will”

Posted 5 months ago

“Only because i cant Leave 0 stars. Awful customer service in Latham, NY. 3 employees. No one could help with blinds. Acted annoyed. Off to Lowe’s!”

Posted 5 months ago

“Every time you order something online with home depot they use Fed Ex a company that can't find there way out of a paper bag.It says two days and out for delivery so we wait all day and just received a message form Fed Ex it wont be her for another 4 days.WHAT..Next time Amazon..”

Posted 5 months ago

“I ordered a playground which had to be delivered by a freight company. It has been a nightmare to get it delivered. every time I called I got a different story. So they finally delivered it to the store, no we are waiting for them to deliver it to our house. I would recommend to order large items from another company. The freight company is terrible”

Posted 5 months ago

“Communication problem with installers. They were not planning to remove ceramic tile prior to installing pergo flooring, as per our contract which we paid extra for. Then proceeded to use sledge hammers in kitchen to remove tile causing tile pieces to projectile throughout entire first floor. They dumped large pieces of tile down the heating vents, rather than throw away. Caused damage from pounding to plaster ceiling in the basement, breaking an overhead light fixture. They did not clean up area they used to cut flooring leaving wood shavings.”

Posted 5 months ago

“I was thrilled to purchase an outdoor shed from Home Depot, eagerly anticipating its delivery. However, my excitement turned into frustration when the scheduled delivery for the week of December 18th didn't materialize as expected. They rescheduled it for the week of December 25th, coinciding with my out-of-state holiday plans. Despite my efforts to rearrange the delivery, the freighting company, Hub Group, proved to be inflexible and uncooperative. Even after reaching out to Home Depot for assistance, the issue remained unresolved after spending a total of an hour and a half on calls. On December 26th, while I was away, I received notification of an impending delivery on December 27th, which I once again tried to postpone to no avail. The freight company insisted on delivering regardless of my absence, even threatening to leave it on the street. In a desperate attempt to find a solution, I offered to pay extra for a delayed delivery, but Home Depot had no means to accommodate my request. Eventually, we had to cancel the order. It's bewildering that the shed had already been shipped across the country and was idling in their warehouse, turning into their problem to resolve. I'm deeply disappointed by the inefficiency and lack of customer-oriented service in how they conduct business. Despite Home Depot's attempts to assist, their choice of such an unreliable company has led to a loss of my trust and future business.”

Posted 5 months ago

“I'm so frustrated with online shopping...they sold me an item to be delivered by 12/22. Tracking still says it'll arrive 12/22 No updates on delivery. When I contact customer service through their tracking page I'm told it's scheduled to be delivered 12/26. Mind you..it arrived in Brewer last night!! 30 minutes away. I offered to go pick it up. I offered to go to the Ellsworth store to pick it up. Nope..they can't do that. I can go to the store and purchase the items AGAIN and then return the ones that eventually arrive at my house...if they ever do. Home Depot does not get any customer service points from me. I believe they do this on purpose to scam extra dollars in the last moments of their 4th qtr. Why do people continue to shop online? I'm done..I want the merchandise in my fking hands before I give them a penny. Rant over”

Posted 5 months ago

“I ordered and paid for an LG wash tower, and they came in and took my stuff. they discovered the new unit was damaged and left with all of the units leaving me with no way to do laundry they told me to call for a redelivery. A robot from LG called me hours later and told me it would be 8 days for a replacement. They did the same thing before with an expensive range. I had to buy a grill to cook on. WHATEVER HAPPENED TO CUSTOMER SERVICE? I KNOW THEY HAVE MORE AT THE STORE AND PEOPLE JUST SHUFFLING AROUND WHY NOT NOW? THEY AT LEAST COULD HAVE LEFT MY STUFF SO I WOULD BE ABLE TO DO LAUNDRY. A GOOD PLAN WOULD BE NOT TO REMOVE THE OLD UNTIL THE NEW WAS LOOKED AT. I WOULD ASK FOR MY MONEY BACK BUT I KNOW THAT WOULD TAKE AS LONG. I HAVE SPENT THOUSANDS ON A NEW KITCHEN THERE AND AM BEING TREATED LIKE A NUISANCE.”

Posted 5 months ago

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The Home Depot is rated 1.6 based on 805 reviews