Significant kitchen remodel underway including new cabinets,fixtures, and appliances. Purchased electric range 7/4/2025 and was delivered 7/11/2025 as agreed. Noticed our choice of range was not compatible with the island location in cabinet design. Drove the 30+ miles to Home Depot store #1404 in Ft. Smith,AR and asked for exception to 48 hour return deadline to return range and purchase more expensive range designed for island location. Was told Vic would have to make that decision and was unavailable, but would call within an hour. Waited all day, called store two times and put on hold for 15+ minutes each time until giving up. Vic finally called about 4:00PM and very directly told me no exception can be made.
The range we purchased has not been moved from the delivery position, nor used, nor stickers etc removed. We had purchased lights, plumbing fixtures, and other kitchen fixtures earlier.
I acknowledge it was my error for selecting the wrong style range, but I am extremely disappointed in Vic and Home Depot for not considering some exception. I will not be back and will tell others why.
2 weeks ago
The Home Depot has a
1.6
average rating
from
1,292
reviews