Do not purchase anything from Home Depot if you value your sanity
We used to love Home Depot for the home we built and our architectural business. We recently purchased an LG washer and dryer. The installer delivered it, left it in the hallway, and then the installer came back five days later to install it. After installation (which they didn't call us in advance for; they showed up at 7:30 am unannounced), the dryer didn't work. The installer installed it and then said we have to have a drain pan installed. Our plumber did that at a cost of $300. After about 15 calls, Home Depot said they no longer cover it after 48 hours and we have to contact the manufacturer. It would not have been possible to see that the dryer didn't work sitting in the hallway uninstalled. LG eventually came after we spoke with them several times. It turns out the Home Depot installer (Pro Home Services) broke the gas valve during installation. If you value your time, piece of mind, sanity or well-being, purchase from anyone other than Home Depot. Truly deplorable customer service that no one should ever experience.
2 weeks ago
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