The Home Depot Reviews

1.6 Rating 791 Reviews
13 %
of reviewers recommend The Home Depot
1.6
Based on 791 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Home Depot 1 star review on 11th May 2024
Nestor
The Home Depot 1 star review on 11th May 2024
Nestor
The Home Depot 1 star review on 11th April 2024
Melissa Pruitt
The Home Depot 5 star review on 29th March 2024
Susan Abbott
The Home Depot 1 star review on 28th March 2024
Mark Rashed
The Home Depot 1 star review on 28th March 2024
Syed Mustafizur Rahaman
The Home Depot 5 star review on 27th March 2024
Carol Robbins- Garrett
83
Anonymous
Anonymous  // 01/01/2019
Here in Central Houston, HD has one of their busiest stores on Loop 610 West. They are so secure in their effective monopoly that they don't bother keeping their online inventory updated. I just wasted a trip today to buy 20" drawer slides (over 50 in stock they said), only to find the bin totally empty, and none visible in shelves above. So I went to Lowe's and found what I needed. Maybe it's time to drive the extra mile (and don't even think of finding quality lumber at HD :()
The Home Depot 2 star review on 11th September 2021
Helpful Report
Posted 2 years ago
We went to Kitchen Appliance design department. We worked with a designer that was very talented. The problem was they would not return calls or emails after creating a design. We would go to the store to talk to them and if they were busy they promised to call back. That never happened. After agreeing on a plan we paid $100 to have a person come out to take measurements. That person was supposed to call to set a time and day to come out. We never heard from them for 3 weeks. Finally we had enough of extremely poor service and went in to cancel the whole thing and get our money back. So long story short don't use Home Depot to contract any remodel or new builds in your home.
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Posted 2 years ago
Keep in mind when purchasing an appliance from Home Depot--they are not a real appliance store. Most appliance stores offer delivery and actual installation. Although Home Depot offers the same, the company they use are basically delivery men. Installation is a "crap shoot" The dishwasher I purchased remains in my dining room after 4 attempts in having it installed. They initially did not have the junction box I ordered on the truck, but they were willing to return after they received it, along with a long drain hose. Well after rescheduling 3 more times, on the 4th attempt and over a month since the initial purchase, they (US Pack) cannot install it. Never had these issues when I purchased my other dishwashers through Sears.
Helpful Report
Posted 2 years ago
Ordered grill cover ($89.99+) with free shipping and delivery date mentioned as of March 31, 2021. Shipment tracking suddenly started showing there’s an issue with delivery. Messaged on contact site and the guy on other side he has no info as to when it will reach. Ordering was done considering we move to a different state on 4/2, and to cover the grill before leaving. With no info being provided about revised likely date of delivery we are left in a lurch. Maybe we can cancel order but then the grill cannot be covered. There’s no coordination between the online store department and the shipping agent. Very bad and sad!
Helpful Report
Posted 3 years ago
Home Depot Lincoln Park 2665 N Halsted St, Chicago, IL 60614. Called to change an incorrect delivery address and was met with sophomoric phone pranks. I called the main number, the woman was very helpful and issue was quickly resolved. Customer service should matter, as Menards, Lowe's, True Value, all offer the same products. Never again Home Depot- ever.
Helpful Report
Posted 3 years ago
I purchased, online, the LG 5.2 cu.ft.High Efficiency Mega Capacity front load washer and matching 9.0 cu.ft. dryer which were delivered today Feb 6, 2021. I paid $1,499 for each piece. I ordered the pair on Jan 28, 2021. Two days after ordering the pair I read they have the exact pair on sale; the price was now $1,099. That’s a difference of $802. I looked online and found Home Depot has a well-documented 30-day price-match guarantee. I waited to call them since I thought I had some time, and wanted to wait until delivery of my appliances. The day of delivery (02/06/21) I called a store to apply for that rebate. The store I called told me that APPLIANCES only have a 7 day price match guarantee. I never read that anywhere. Needless to say I’m very sad, even angry. I could have called when I learned about the decrease in price, two days after purchase, but wanted to do nothing that may delay delivery so I waited until they were delivered. The delivery was delayed due to the pandemic, and if it had been on time we could have made it within that 7 days. I think these days some leeway could be made for such things. I usually have no complaints about Home Depot. I do now, and will tell friends and relatives about this.
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Posted 3 years ago
My main complaint is about Home Depot policy and their choice of XPO company for delivery. I ordered a "Available On Line Only" granite vanity top (bathroom sink). After waiting nearly 3 weeks, it arrived BROKEN. The replacement, 3 weeks later was ALSO BROKEN. The tracking #'s provided by HD at time of sales were unusable on either companies site. The XPO phone system will give updates, but I found drivers can lie about locations and "attempted" deliveries. Past the XPO automated system is a Call Center in the Philippines.. The Home Depot call center was better, but all they can do is offer an apology and take your next order. HD needs to offer better shipping options for these items that can't be purchased in store.
Helpful Report
Posted 3 years ago
Their website was again malfunctioning. Went to store to place order. The woman was by no means pleased to help. But did so anyways. She was upset to have to go back and change shipping location (should have asked home / store). For a 5 mile drive and free shipping. I want home. Oh well, get mad. They also do not honor military discount on web orders (even when their site is down and one makes a 5 mile drive) out of loyalty. Lowes gives militay for on line orders. All their discounts are tied to your phone number. No need to even carry your card with Lowes. Technology that Home Depot has not obtained. In S.C. the Depot lost over 75k in the construction of my home there for the lack of this technology. Used to be H.D. parking lot there was always full 6 yrs ago. Now there lot is mostly employee vehicles and Lowes lot is now a 1/4 mile walk. Think H.D. should consider a new CEO before its too late if not already. Shame, H.D. used to be my "go to store". Stores in S.C. refers to Anderson. Sad service is the N.Lauderdale in Fla.
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Posted 3 years ago
I am a little frustrated...We ordered a freezer in May with a delivery date of August 18th..The nearly $900 was withdrawn rom our checking account when we ordered it..we did not understand why we were paying for something that we would have to wait 3 months for but went with the flow..It is now August 14th and we are told delivery has been pushed back another 3 weeks to Sept. 5th..I called and was told there were people who had been waiting since March..WOW HOW INSENSITIVE..Ahh well welcome to the new norm..Considering that we bought a new dishwasher and Dryer right before the freezer we are going to have to think about who we buy from next time
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Posted 3 years ago
Received several death threats by the cashiers yesterday at the lake Havasu store. All started when I said no to Homedepot CC. One said she has friends that would hunt me down, they new my car. I threatened to call police twice after they refused to give my Debit Card back. The manager followed me out to my car and yelled he hoped a car would strike and kill me.
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Posted 4 years ago
The Home Depot is rated 1.6 based on 791 reviews