The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,358 Reviews

14 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 8th October 2025

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Depot should not use Central Transport for deliveries. They don't deliver when promised - even when they say "out for delivery". When I called Central Transport about the delivery that was due Friday, I got a message saying they are closed on weekends, "call back Monday". Home Depot customer service says they can't help. Yes they can. Stop using Central Transport.”

Helpful Report

Posted 1 year ago

“My new refrigerator was delivered by 2 workers who spoke no English. We worked through that but realized a couple days later the doors were not level. I called the local store and received questions like “are the doors loose and about to fall off?” And “why didn’t you reject the order”. This is a simple leveling of the doors. Putting the problem back on me and asking passive aggressive questions are uncalled for. I advise to go elsewhere.”

Helpful Report

Posted 1 year ago

“My husband and I have used Home Depot in Westchester County New York the Mohegan lake store Cortland town Center since we moved here in 2011 and it has been one issue after another. The associates that work in the store for the most part are absolutely wonderful. They are knowledgeable And very helpful, intelligent and respectful but the follow through on products reaching your home is almost always flooded with paint that isn’t mixed tiles that are broken. Service people pay to install that refuse to do the installation for minor reasons or nonsensical reasons so once you place your order , the quality of Home Depot drops dramatically from the in-store experience also in store it will say that there are 14 available in store, but no one can find them and you quickly switch to some other choice and that can’t be found either so often times you don’t go home with what you intended.”

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Posted 1 year ago

“This bad review is because of the head office. The actual store I purchased from was fine I ordered fridge online, And read through all the instructions very carefully. Including during the checkout when you had to choose whether or not you needed to order a new water hose and pay for installation of the hose. It made it clear that if you have a functioning hose, that is in good shape Then you don’t need to purchase that and the delivery team will just show up with your new fridge And install it for you. That turns out to be completely false in western Canada (Apparently, in eastern Canada, it applies). So they showed up with my new fridge, but would not take my old one away because I had not unhook the waterline, And even if I were to unhook it in front of them, they would not hook up the new fridge without a new water connecter. There was nothing wrong with my old one So the team left and now I’m stuck with two nonfunctioning fridges clogging up the kitchen During the first week of school I race over to Home Depot buy a new hose, The associates are aware of this repeating issue but their hands are tied. The delivery company also says this happens Most of the times they do deliveries for Home Depot. And now it’s up to me to rebook the delivery team to come back And now I have to watch YouTube videos on what to do with waterlines And get a neighbour to come haul the old fridge out so I could get to the waterline. And the next week they came back and installed the new fridge and took away the old one Come on Home Depot! You can do better than that! This loyal customer of several decades will not be buying my next appliances with you. Simply over being too lazy to update your website to have accurate information. All you have to do is put in bold letters that anybody ordering a fridge in western Canada must buy a new water connecter and have the fridge completely disconnected from the waterline before the delivery company shows up with the new fridge. Easy Peasy. Instead, you are knowingly causing distress unnecessarily for fellow citizens Who are then surprised that their fridge is being delivered, but it’s not being installed. Such unacceptable inaction of over such a simple problem….Fixing one or two lines on a website. Ridiculous. I gave two stars because of the ease of the use of their website and because the actual store associates were very kind. But as for the head office and top ranking people within the company that are turning a blind eye to this known problem, I give a - 5 if I could… They don’t even have a complaint department that you can send a complaint to. You can only send a email to their general email box. Which I did and it got nowhere. As for the damaged parts, I contacted the maker of the fridge directly, and they were awesome and solved my problem.”

Helpful Report

Posted 1 year ago

“Lack of personal”

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Posted 1 year ago

“We have 3 closet organization systems installed. HD did a good job installing the system but did not return the baseboard shoe molding to it original state. There were 3 broken shelves in the master closet. The company sent one shelf that was too long. I called several times with no response. If you have issues, don't expect follow-up.”

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Posted 1 year ago

“I’ve been dealing with Home Depot for months now. All I wanted was an invoice broken down into why they are charging me what they are, on top of the full installment, I already paid. I spoke with Elana at the West Lebanon, New Hampshire, Home Depot and she was extremely rude saying that that is not how things are done. All I wanted is a proper invoice and then she continues to be rude and then she hung up on me, not sure whether I’m gonna pay this bill or not, I will never work with Home Depot again on a project. I had already paid $6000.00 and they want another $1500.00 for $2 underlayment and 20 minutes of labor.”

Helpful Report

Posted 1 year ago

“I ordered a vanity from Home Depot in July for delivery on 08/14/24. Construction on my bathroom begins on 8/15/24. No problems were mentioned with the order until I went to check on the delivery on 08/14/24. The Home Depot site says it is on backorder. My blood pressure is through the roof. Construction starts tomorrow, my house is full of construction material, and Home Depot has left me hanging in the breeze - now, I'm going to have to scramble to resolve their screw-up.”

Helpful Report

Posted 1 year ago

“Some items in my latest order required a delivery charge even though they were in stock the same as the rest of the items in my local home depot. The only reason for this would be to cancel the free delivery option. If I have to buy my supplies in person I'll use the other hardware stores for building and gardening supplies.”

Helpful Report

Posted 1 year ago

“Their website really needs to explain when you select delivery. Delivery is assumed to be delivery from home depot not ups. Some how in check out it should state your item is coming not HD but UPS. We were shocked to get a shipment notification instead of a delivery notification. My husband is 70 I'm in a wheelchair. How are we supposed to get it in the house? We chose delivery for that reason so a Home depot rep would be bringing it in the house. Not dumped at front door. Also filled a customer support form out and have been totally ignored. Will see hope it's not damaged by ups.”

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Posted 1 year ago

“I understand I am not responsible for my husband bill. I needed his permission to talk to rep. I did a three way call to my husband and it was decline by rep! Why? He can verify his DOB & SSN! I don’t understand this rule you have! It was my husband on the phone! Now mind you, the lady was nice about it! Your rule is stupid!!!”

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Posted 1 year ago

“Bought a prehung french door, then called to purchase installation. They came out, took measurements and said call us as soon as the doors get here. Called to set up install, they have no work order or anything about our install even though they already an came out for measurements. Now they are not going to come out and install the doors. Because they have no work order. Why have a third party install when there is no communication between them. Now I have to find someone to install....”

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Posted 1 year ago

“In store is generally okay, but getting online orders from stores is a major challenge. I have twice complained to the CEO via email.”

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Posted 1 year ago

“Bought ge profile washing machine. Does not provide enough water to clean clothes. HD howell was no help in rectifying my problem.”

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Posted 1 year ago

“We'll I guess after receiving most of my online orders from Home Depot on time. I guess it was time to have a extra week delay. I got half my order so if it was 6-Stars I could do 3-star for half delivery on a two part order... So 2⭐⭐ until the other part finds it's way???”

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Posted 1 year ago

“I returned a plant with a receipt and was told that I needed to find another plant for the same EXACT amount to exchange. There was only ONE plant for that exact amount. I even asked to pay Xtra for a much more expensive plant and was told NO. I find that policy outrageous!”

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Posted 1 year ago

“The people are not knowledgable and their prices are too high. A bag of mulch $3.57 when I was paying $1.68 3 years ago. I'll buy buy as much as possible from amazon. Prices are more reasonable and don't have to drive.”

Helpful Report

Posted 1 year ago

“I bought a frig snd washer and dryer. The frig arrived dented near where the mechanics in the back of freezer is. When I bought them I showed them s picture on my cell if my washer and dryer set up. They said it would be fine to install. It wasn’t. I had to call someone to unhook the gas. Then they came back snd hooked up. Then the guy had to come back snd finish. This all took weeks. I will never buy an appliance there again.”

Helpful Report

Posted 2 years ago

“Klamath Falls store: I prepaid for an order of plastic pipe to make sure they had it in stock and wanted to make it a quick stop on our way out of town. (We live 2 hours away.) I placed the order on Wed, knowing it needed to be picked by the following Tuesday. When I stopped to get it on Friday, I had to wait in line for at least 20 minutes. The first person who tried to help me couldn't find my order in the staging area, so she asked someone else who also went to look for it. When a 3rd person couldn't find it, I was told it must have been ordered more than a week before and was put back in stock. Not the case! Finally, someone fixed the problem by going to the other end of the store and bringing me the 10 lengths of pipe I had ordered and already paid for. This store needs someone in charge who can organize the process for order pickups and make it more efficient. I wasn't only one who had to wait in line for almost an hour at the customer service desk. Lot of dissatisfied customers and a huge waste of everyone's time--including the hired help.”

Helpful Report

Posted 2 years ago

“Tired of being profiled and followed around like we are crooks. We are retired seniors so what gives? Are you hearing rumors or are you making them up as you go? We live a distance from the store so when we get there we usually have to pick out items from several locations. More workers around when it`s game time but not so much when we need help. I shop with a specific list and get done as quick as possible. Would buy more items if we could shop in a friendly store. You might increase your sales if you let people look around in peace.”

Helpful Report

Posted 2 years ago

The Home Depot is rated 1.6 based on 1,358 reviews