The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,466 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,466 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If your thinking about purchasing an appliance go see Jeff Bresson, he's awesome, very knowledgeable about each brand and their parent company, very helpful in ever way possible. Highly recommend him,we've purchased several appliances from him and very satisfied with each item, he was able to answer all of our questions and he informed us about our delivery so after the sale all we had yo do is wait until the delivery date. Great employee and person.”

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Posted 6 months ago

“I ordered a plant on January 31st and received it February 14th, I have another item 4 cycle fuel that Im waiting for. Ordered it February 11th and it's February 17th and still not mark for delivery yet, UNEXCEPTABLE! LOWES is starting to look like the alternative.”

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Posted 6 months ago

“Costomer service dept. lacks kindness and costomer service in Loveland, Co. Trying to pick up an order is stressful from one of the ladies that works during the week. I hope I can see improvements in that department.”

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Posted 6 months ago

“This is the 2nd time I have placed an order with Home Depot and cancelled after no tracking because of their vendors. Home Depot gives a shipping date and then the day you supposed to get item, look up tracking and nothing changed. Had to call Home Depot to find out it won't be shipped on the date and that they are waiting for vendor.... IF YOUR VENDORS ARENT DOING THEIR JOBS, FIND A BETTER VENDOR!! My first order was a refrigerator and so I cancelled since no idea when the vendors could get the products, and I bought from Lowes. Same thing today. Partial order shipped yesterday and they could not tell me when the other part of my order would be coming. Cancelled and ordered from Lowe's. Home Depot is losing a lot of customers and money!!!”

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Posted 6 months ago

“Home Depot delivery is, hands down, the worst delivery experience I have ever encountered in my entire life. My wife and I ordered a washer and dryer to be delivered to our new home. Everything was scheduled and contacts were confirmed IN-PERSON while at the store we made the purchase at. Delivery day comes along and guess what? Nobody has our contact information beyond our address. No call(s). No text(s). Nothing. Nobody even knocked on our door or rang the doorbell. After calling and dealing with this unprofessionalism thru their "Customer Service", we, again, verified our contact information and rescheduled the delivery. This time, for whatever reason, the delivery personnel called me instead of my wife (who made the order) and then LIED about their arrival and departure time. And now my wife and I are AGAIN having to deal with getting our appliances delivered for a third time. I will never ever use Home Depot, nor their delivery service, ever again.”

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Posted 7 months ago

“⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service! I had an exceptional experience at Home Depot thanks to an employee named Lindsay. She went above and beyond what great customer service looks like. Instead of just pointing me in the direction of the product I was looking for, Lindsay personally walked me to the aisle, showed me exactly where the item was, and then took the time to help me choose the right product for my needs. Most employees simply tell you where to go, but Lindsay made sure I found exactly what I needed and understood my options. She has a very warm, courteous, and professional personality, which made the entire experience pleasant and stress-free. Home Depot is truly lucky to have someone like Lindsay on their team. This is the kind of service that keeps customers coming back. Thank you, Lindsay, for your outstanding help!”

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Posted 7 months ago

“I opened a Veteran’s Discount account at the Brookwood store in Cumming, GA, yesterday. It’s a daunting task. David Alvarado patiently spent over 30 minutes walking me through the process. Kudos to David for going the extra mile in helping me through the process! John Brings”

Helpful Report

Posted 7 months ago

“I have now waited over nine (9) weeks for a shower door to be delivered. First order placed on 11/24/2025, order WH16027021. It was posted as a delay in delivery, a little delay was OK with me since I wasn’t ready for it yet. Two weeks after the original delivery date I started to get worried that I had not heard anything yet and was now ready to install the shower door. I called the 800 number on 12/27/2025 and they did a check and informed me that it was damaged in shipping, I figured OK but WHY did they not inform me of this before now? How long had it been setting in AAA Cooper’s warehouse somewhere broken and nothing done about it. My account was credited the next day so I reorder the same door on 12/28/2025, order WH19500048 with a delivery day of 01/28/2026. On the delivery date 01/28/2026 I once again called the 800 number checking on the status, I once again was given a case number and was told I would receive an email within 24 hours. Two days later and no email, I called again to check status and was told they had not heard from the trucking company (AAA Cooper). I called again today 02/02/2026 and this time the representative of Home Depot put me on hold and called the trucking company (AAA Cooper), after a rather long hold time he came back on the phone with me and proceeded to tell me that the package is lost and he would cancel the order and refund my card. Not sure just who I should be upset with here, Home Depot or AAA Cooper or as I see it both are responsible for this. Seems as if an order is delayed by a trucking company as in this case AAA Cooper that Home Depot should have reached out to them and figured out the problem before I had to get involved. Very much “ A FAILURE TO COMMUNICATE”!!!!!!!! Ok now here I’m setting with about a $1000 Home Depot credit, there is no Home Depot near me. The closest Home Depot is about 75 miles from me. Do they really think I’m about to order something else of that value to be delivered? Hopefully they will issue me a check in due time. In the past years while living in Houston Tx Home Depot was always my go to place for just about everything especially since there was 3 Home Depot’s within 5 miles of my house. I had my own personal house and 9 rental homes and spent thousands upon thousands of dollars with them and now I’m getting this kind of runaround from them. JUST NOT RIGHT!!!!”

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Posted 7 months ago

“Home Depot has some serious problems with their delivery process. I ordered a refrigerator that was to be delivered on a Saturday. When the day arrived, it was snowing and there was about an inch accumulation. Home Depot canceled the delivery and rescheduled for the following Tuesday. Their reason for not delivering on Monday was that they needed 48 hours for scheduling. What? Wasn’t my refrigerator already loaded on the truck Friday night for an early Saturday morning delivery? Who knows. Anyway, Tuesday arrived and the Home Depot website wasn’t showing any delivery details so, I called them. I was assured that I would receive the refrigerator by noon that day. I called again at 11:00 and was told that there were 2 deliveries ahead of me but, it would definitely be delivered that day. At 1:00PM still no refrigerator. I called again and was told it should be at my home by 1:30 or so. At 3:30PM I called again and was eventually told that it had been rescheduled for Thursday. Once again, they couldn’t deliver it the next day because of the 48 hour scheduling constraint. They offered me a 10% discount due to the delivery problems but, asked that I wait until after delivery to contact them. We’ll see if the discount offer was real or just a ploy to prevent me from canceling my order. Tomorrow is supposedly my third delivery day. I’ll update my review at that time.”

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Posted 7 months ago

“January 12, 2026 at 7:15am, I went to the local Home Depot at 92-30 168th St, Jamaica, NY 11433. I asked an employee where the portable heaters were located in the store. Sal not only verbally gave directions, but he also took the time to walk me all the way to the other side of the store. He was also extremely knowledgeable about the assorted heaters. Sal is the perfect example of how an employee should interact with customers when needed. The next time promotions come up, you should strongly consider this young employee, Sal. Thank you in Advance Christian August”

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Posted 7 months ago

“The Home Depot has once again changed delivery dates on product for a remodel. The shipping company keeps rescheduling the delivery without contacting me. We pay the constructed to show up and have to pay them even though we don’t have product to install. To top it off, we have family members with nursing care which is a nightmare due to HD constant changes.”

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Posted 7 months ago

“Went for a Ryobi leaf blower, one employee said they were sold out. However, we found Parker Schaal, who was fantastic! He went out of his way to find a leaf lower in stock, and on a top shelf. He had to go get a ladder that was not tall enough, then got a lift that would reach. After a lot of effort on his part we got our leaf blower. Two thumbs way up a a hearty shout out to Parker.”

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Posted 7 months ago

“My delivery of my vanity was severely damaged, box was on its side, which was clearly printed to be stood up, marked fragile, the marble vanity top, is broken and cracked. Big mistake, I tipped the Home Depot delivery guys $20. apiece. So, I’m out $40. That won’t happen again. My contractors were here, ready to install, now, I have to make another appointment with them to complete my bathroom remodel. This whole experience with Home Depot, has been a nightmare, and totally unacceptable. I strongly advise and caution people to think twice about ordering online with Home Depot. Communication with the online customer service has been difficult to say the least. I tried to post pictures, but, for some reason, they would not upload.”

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Posted 7 months ago

“This review was for the Kelowna Home Depot. Many thanks to Kelly in Seasonal. She was extremely helpful when enquiring about sheds. When I did some research I found that Keter sheds are from an Israeli company and I refuse to purchase anything from that State and Suncor is American. Ditto. Is there a Canadian Company that makes sheds?”

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Posted 8 months ago

“I recently needed to correctly replace a bathroom faucet. I had stopped elsewhere and encountered a rude person who did not offer any assistance. I decided to go to the Home Depot on 159th in Orland, Il. I went to the plumbing section where Dashica was understanding and offered suggestions. She then asked Tony to further assist me. Both listened to my questions and showed me possibilities that would work and why. I chose one. Tony offered to explain how it should be the correct faucet for my needs. After the poor reception I had received at a different store, working with both Dashica and Tony were fantastic. I purchased one there and it is already in and working. Both Dashica and Tony should be proud that they went out of their way to help a customer. Great employees!”

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Posted 8 months ago

“It's is impossible to use Home Depot online site. In attempts to view an item the top continuously covers the item viewing. Try to log in and sent code to email and to phone and will not accept! HD if you want me to shop with you PLEASE make your online site user friendly!!!!!”

Helpful Report

Posted 8 months ago

“Our 27yo dishwasher died. We went to a competitor first. Mistake. There were two that matched our wishlist (white with steel tub). Waited 15 mins for an available customer service person. Finally approached a rep in a different department. Kindly helped us, but did not have anything we could get in the same month. Went to Home Depot and Samatha approached us immediately. There were two in white, one w stainless tub. She checked and found us another option that was perfect. Also, on sale, $50 off and available Dec 13, not the end of Dec or mid Jan. In and out in 5mins with more than we expected. Samatha was professional and friendly and got us more than we expected for less than we expected to pay.”

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Posted 8 months ago

“On Dec 3 we received our first delivery - removed old dishwasher DID NOT install new dishwasher, water was not turned off and a plug was not installed in the garage disposal, resulting in water damage in the basement and to the cabinets. - on a subsequent delivery the installer said it was against policy to leave without installing a dishwasher. Will Home Depot verify this was against company policy - delivered wrong model of dishwasher - tape was removed from stove large areas of adhesive could not be removed by delivery team. - did not install anti-tipping system on stove - both washer and dryer were damaged and returned at a later date - cold water on washer was not tightened causing water to drip. Homeowner tightened connection - shelving not installed in refrigerator - Dec 6 had plumber inspect for leaking water, plumber installed plug in garbage disposal to stop leak - Dec 10 delivered team came to pick up washer and dryer WITHOUT new washer and dryer. Washer and dryer remained until new washer and dryer was delivered - Dec 12 second incorrect dishwater delivered returned to Home Depot . No notice that a different model dishwasher was delivered - Dec 16 second stove delivered. Delivery agent said didn’t have to install anti-tipping device because previous installer should have. And was not on his work order - delivery team would not remove protective tape from stove, ‘not my job’ - second washer and dryer delivered. Hauled existing washer and dryer away,DID NOT mark washer as being returned. Issue was resolved by John at Brighton Home Depot - washer was connected with the hot and cold connection reversed, homeowner swapped water connections - could not get purchased dishwasher from Home Depot. - Currently no working garage disposal or dishwasher”

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Posted 8 months ago

“They do not need customers They make things difficult for few customers they have Absolutely horrible customer service”

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Posted 8 months ago

“The Flooring department at your Copiague store has an amazing salesperson. Barbara helped us and navigated a problem with our carpet delivery. We love our new carpet and we had it in time for the holidays. Barbara worked overtime to get our problem solved. You need more great people like Barbara!”

Helpful Report

Posted 8 months ago

The Home Depot is rated 1.6 based on 1,466 reviews