The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,093 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be aware My order never arrived . I called and they said it was my responsibility to call the delivery company. Or to dispute the charge with my bank. Bad policy One less customer…”

Helpful Report

Posted 2 months ago

“If I could give a minus 5 I would. New dishwasher was put in Nov. 7th it leaked that night. Called In the 48 hour time frame to get it replaced and have been given the run around. Was to be installed every Thursday since getting it replaced now they are saying not till Nov 30th. Not a happy customer. Will not order an appliance from them again. Will go to their competitor up the street from them. Got a different excuse every time we have called. They need to come and do my dishes Thanksgiving. Thanks home depot for ruining my holiday”

Helpful Report

Posted 2 months ago

“I strongly caution anyone against purchasing appliances from Home Depot. I placed an order three weeks ago with a promised delivery within two days. After being given a four-hour delivery window, I waited, but the appliances never arrived. The delivery was rescheduled for the following week, and despite confirming over the phone that they were on the way, nothing showed up again. Hoping the third time would be the charm, I confirmed once more and waited all morning, only to discover after hours on the phone that my order had been canceled without explanation. Now, I’m left chasing a refund, wasting even more time and energy. This has been an infuriating experience, full of broken promises and zero accountability. Avoid Home Depot for appliances at all costs!”

Helpful Report

Posted 2 months ago

“Bought 60 inch Toro riding lawnmower from Home Depot on August 8, 2024 Belt has since jumped off three times and fourth time mulitated it tried to get them to fix it to no avail spoke with Square Trade Allstate, Toro, asst. Managers, store manager, even corporate, was referred to guy that works on lawn mowers not for Home Depot but through Home Depot was told warranty only covered belt for one month been working on at least a month and mower supposed the have manufactures warranty and was coached into buying extended warranty. Now we have broke mower with no kind of service would not recommend buying from them worst service ever tried even contacting store manager numerous times guess she is still on break to remove no good warranties”

Helpful Report

Posted 2 months ago

“Will never order lumber again from Home Depot! I swear they pick out the shitiest pieces to deliver to people! Couldn’t use half of the 2x6’s they delivered…. I’m going to Lowe’s from here on out…… Nice move…. Idiots! 😡👋👋👋”

Helpful Report

Posted 2 months ago

“Don’t believe this sales I’ve been checking prices for months I am every day at Home Depot and Prices are the same for a few months some even higher than before,I don’t care, but just don’t raise prices for Black Friday”

Helpful Report

Posted 2 months ago

“Husband was making an inquiry about his card by phone. Needed to update address. The guy on the phone was a complete douch to me while I was spelling the address numerous times cause he has no listening skills. Pathetic.”

Helpful Report

Posted 2 months ago

“I ordered 2 large items from home depot. I was expecting a call for delivery date as people who work can't be available at the drop of a hat. I realize now they are shipped through Fed Ex or other carrier and home depot does nothing to help coordinate delivery dates. Called Fed Ex since estimated delivery date was a day I work. Could not speak to a real person. All automated. Not sure what will happen when I am not home when delivered but I am sure home depot will not give a .... I will NEVER order from home depot again as I have spent a lot of time on the phone to accomplish nothing.”

Helpful Report

Posted 2 months ago

“I have lost complete trust in Home Depot and will not be shopping there anymore. I bought the Dewalt drill package, which supposedly they said you buy the batteries for $199 and get the drill for free. I asked about the return policy and that is were they FAILED to tell me that if I return the drill and batteries that I would not be receiving a full refund. And that is what happened and all the manager could tell me was that it is written on the receipt the max refund which was not the original payment. Well that is too late when it shows on the receipt after I already purchased it and then she continued to state that it is on the poster in fine print. There is no way to read the fine print since the poster is hanging from the ceiling. This is definitely the worst experience I have had. I feel I was cheated and lost COMPLETE TRUST IN HOME DEPOT. If I can give them zero stars I would.”

Helpful Report

Posted 2 months ago

“Racist I moved changed address to new place I bought a new phone and had new number them for people was horrible, but I didn’t get a chance to get my address changed but when it came time to get my telephone number changed, they just went crazy. Then the representative, which was the lady lied my card went to the old address and they returned it to Home Depot and when I called her to update my new address, she said OK Miss Woody I’mma mail it out to your new address. She changed my new address, but they just as racist as they wanna Be just racist as she lie just lie I don’t get somebody $2000 credit limit and then shopping in the store they ought to take care of damn bill bought a ring camera for $100 in this trash needs to be charged every three days. I only spent 366 in there I was waiting on the card. They terrible the foreigners they are in let them have it they fraud me ran. My credit said I was approved. They never sent the car back. Never sent the car resent it. How do you do that? I got a bill in the mail, but the account number on the bill wouldn’t allow me to add it to my bank to do bill pay you know that’s bad they flagged the account. They terrible racist.”

The Home Depot 1 star review on 18th November 2024

Helpful Report

Posted 2 months ago

“Jose "joe" is exceptional at the home depot in rialto. I literally go in looking for him, he always greets me with a smile and makes me feel like family. He is knowledgeable and always willing to help he is a true asset to home depot and deserves recognition.”

Helpful Report

Posted 2 months ago

“I can’t believe the inefficiency of their delivery policies. I have never received anything on time and I am so done. I have never received anything on time that I’ve ordered, ever. I will definitely look for other options in the future. How can this size be that unreliable?”

Helpful Report

Posted 2 months ago

“I purchased a refrigerator from Home Depot Sept 21. I could have bought the same refrigerator at another store for $125.00 cheaper but the delivery was 2 weeks earlier then the other store. I requested off work for the delivery then Home Depot changed the delivery date. I had to request off another delivery date. I should have purchased from the other store it would have been cheaper and delivered sooner. I wouldn’t have had to miss 2 days of work. This will be my last purchase for an appliance at Home Depot.”

Helpful Report

Posted 2 months ago

“Today Home Depot in Brookhaven, MS cancelled a delivery when the driver was less than a few miles from my house. Based on google maps the driver determined HE COULD NOT BACK INTO MY DRIVEWAY AND REFUSED TO MAKE THE DELIVERY. I have been receiving large truck deliveries for 14 years and all of a sudden a WHIMPY driver lacks the driving skills to backup. The store manager said he has NO control over deliveries. I cancelled my $1100 order and placed it with Lowes who does have drivers that can backup their trucks.”

Helpful Report

Posted 2 months ago

“Brian from the Chino Home Depot went above and beyond in customer service. Give them 10 stars if it was offered. Thank you for your assistance.”

Helpful Report

Posted 2 months ago

“Shawangunk cUst0-mer seRvice nu;m'ber +1 8054-105-6-00 Mountain region southward to their boundary with the Murderer's Kill Indians (Moodna Creek, near Cornwall) and southwestward along the Shawangunks to their border with the Minisink tribe, near where present Interstate 84 crosses the ridge in western Orange County (Fried 2005).”

Helpful Report

Posted 2 months ago

“I ordered a patio door on Friday 11/8 and told it would be delivered by Monday 11/11. It did not come. I was told that there was a problem and it would be delayed until Saturday 11/16. I get a call the next day telling me they made a mistake and it wasn’t going to get to the house until early December. At this point I just want to cancel the order and get a refund. I’m being told I have to wait until it’s delivered (I don’t think it’s even left the warehouse) a few weeks from now then they’ll cancel the order and refund me the money. Rich at the Selden store ext 229”

Helpful Report

Posted 2 months ago

“I bought a Toro leaf blower from Home Depot last year. Now the battery is not able to keep a full charge. I tried returning it to Home Depot and i was told i have no warranty so they cannot take back the goods. The warranty for Toro is 1 year. Home depot has in no way try to assist in even giving a number for Toro. I spent $331 dollars at Home Depot, cannot get in contact with anyone at Toro, i have been speaking to a voice machine, i have left messages and to date nothing. I have no intention to buy anything agin from Home Depot Watchung. plus their customer Service is nothing to speak about. I also called and they had me on hold waiting for 20 mins. unacceptable Home Depot”

Helpful Report

Posted 2 months ago

“So this evening I decided to do a little home shopping for a chest freezer at Home Depot in linden. Upon getting there, I started looking for an employee at Home Depot to assist me on my findings. There were lots all around. But no one was available. I proceeded to go off walking around the store. And saw a female employee at a desk, and proceeded to asked her a question. Little did I know, that it would have turned out into a heated argument. The female employee, was very much rude and disrespectful and should not be employed at the Home Depot in linden or any other home depot. She wasn’t having it to hear my concerns. To the Home Depot company, what a shame and disgrace that you have people like this working in your establishment. Believe me, you won’t be getting any purchases from me again. Your staff needs to show respect and learn to be humble towards the customers in your establishment. Shame shame shame to the employee at Home Depot in linden. And for the record, I made my purchase at Walmart and was quite please of the service I got there.”

Helpful Report

Posted 2 months ago

“Today i returned a defective item to my local store after having it shipped to my home. I paid for it with a gift card and the balance in a credit card. The clerk neglected to let me know that I would receive a store credit that would not be accepted for online purchases. Given that the item is not sold in the store i came home to reorder the item the same way I did the first time. The store credit did not work and when I called the store to complain I was told I'd have to come back in and reorder in person. Mind you the closest store is NOT nearby. Why wasn't I given a gift card like u originally had? They man said it was how returns with a gift card are handled. Since when? I've not had this happen before. He wouldn't even take the reorder over the phone. Also I asked for the manager and she wouldn't come to the phone. The message I was given was that the return was handled properly and would not come to the phone. Home depot you have lost my business! In addition I would let anyone know that your return when used a gift card will only get you a store credit! I will not purchase any gift cards there either if I were you. Especially if you are not nearby a store.”

Helpful Report

Posted 2 months ago

The Home Depot is rated 1.6 based on 1,093 reviews