We purchased a washer a dryer set and were told it would be delivered in 4 days. #1) so much for next day service. On the day that they were to deliver we were informed that it would be between 4pm and 8pm. You have to remember this was a Friday night we are talking about. At 7:20 pm we receive a phone call that they are not able to deliver due top problems with a previous delivery. We were also informed that it might be delivered the following Monday but they could specify a time because the system is automated. The next day we received and email saying the delivery would in deed be on Monday but between between 2:00am and 1:50am. When we called we were told that it is an automated system that generates the times. If it is automated doesn't that mean that someone had to program the system to generate the response? They told us that they would call us back and confirm an appropriate time. I'm not holding my breath but I am looking for a RELIABLE store that can deliver on their promises.