The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,258 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,258 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 26th May 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subject: Price Match Issue – Request for Resolution Dear Customer Service management, I recently visited one of your branches to purchase a refrigerator that was listed at $1,495 with a specific item code in your store. However, I found the exact same model listed at another branch for $1,295. Given this price difference, I contacted your Customer Service team to inquire about a price match, as I am a loyal customer of Home Depot. Unfortunately, I was informed that price matching is not applicable in this case, which contradicts my understanding. I have proof of both price listings, including photos of the item price in-store and the price at the other branch. Additionally, I have successfully purchased the same refrigerator at the Brick for $1,295. Given this discrepancy, I kindly request that my case be reviewed. If my claim is acknowledged and resolved, I would like to proceed with my purchase through your store and cancel my Brick Order. For reference, my case number is [ 6261685]. Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter. Best regards, Samar”

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Posted 4 months ago

“Home Depot customer service is horrible! I have had issues with appointments scheduled and no one has shown up and when you call the store they tell you it’s your fault. Go to Lowe’s much better service”

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Posted 4 months ago

“Having just moved to town, we were delighted at the service we received at the Strongsville Home Depot at the corner of Pearl Road and Sprague. We walked in clueless and a little apprehensive, but after meeting John S, we realized we would be able to acquire the supplies we needed, and were assured that we had bought both quality and practical merchandise. We remain thankful to John for his kind and thorough service which included making key duplicates after helping us pick out the appropriate locks, door fixtures. He took time until we understood what we needed to do! We will revisit Home Depot, specifically the door and window department and ask for John for our upcoming projects. Sincere thanks to him and his manager, Destiny.”

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Posted 5 months ago

“Do not sell a LG dryer, and definitely avoid buying an LG dryer. I purchased one in 2023, and from day one, it made terrible noises. I had copper field Home Depot set it up and paid $1,000 for LG Dryer. When I called the next day about the issue, they told me to contact with the manufacturer. However, LG never sent anyone to my home to look at the dryer. Now that we are out of the manufacturer's warranty period, we had to pay for our own technician. They determined that the motor is the source of the noise. Now I'm out a 1000 dollars . Order number - H6506-332414”

The Home Depot 1 star review on 20th February 2025

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Posted 5 months ago

“Referral from homedepot Caceres Eduardo, from ECS Election Connection Service, conducted himself with a high degree of professionalism. He provided thorough explanations for all his actions and offered his services at a competitive price. He was punctual and communicated clearly regarding the timeline for completing the job. (floodlight)”

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Posted 5 months ago

“I tried to order something online and it is the most ridiculous time-consuming aggravating experience I’ve ever had trying to shop that code down low does not work and this is the worst experience. I will never shop at Home Depot again.”

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Posted 5 months ago

“Shar was working the Customer Service desk at the Home Depot in Arnold, MO this morning. Good thing for me! My wife and I had gone there to pick up a glass shower door which we had purchased online. It must weigh 150 pounds. When they brought it out from the store room, the shipping box had significant damage, and Shar suggested that we inspect the product before we took it home. It turned out that the shower door was okay. Then Shar not only called for assistance to help us load the door on our truck, she also gave us a roll of tape to re-seal the box while she went looking for an appropriate dolly to transport the item. Finally, I was so concerned about the possibility of damage to the shower door that I had forgotten about another item I had purchased. But Shar remembered, and she brought the item to me while we were loading the shower door. Here's the best part...Shar was not the employee who had waited on us when we came to pick up the door! She saw that there was a problem and came forward on her own initiative to help. Customer service at its best. Thanks, Shar!”

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Posted 5 months ago

“I just competed a fairly large fence project at our home. I am not in construction but do fairly well on my own. I prepared my material list and priced Home Depot and our town’s local lumber yard. Home Depot was about 10% cheaper including delivery cost. My delivery was very timely and professionally handled. Out of $1800 of building materials I didn’t have one bad item. Upon finishing I had about 20 miscellaneous lumber items left over. I took them back this morning for a full and immediate refund. The staff at the Scripps Poway Parkway store could not have been more helpful. My whole experience was “Outstanding”!!! Thanks! Hal”

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Posted 5 months ago

“Well it didn’t make me happy. Bought a new cub cadet mower and put it on my Home Depot card. My payments were for $29 a month and I always paid 40 to 50 to try to pay the balance down faster. Then I get a notice that I was late and I owed two months for a total of $248. My minimum payment of $29 went up to $124 a month and for the six months that we had had the lawnmower they charged me $499 interest. I could’ve gotten cheaper rates using a regular credit card. Much much cheaper. Don’t ever buy anything on time at Home Depot. And if I don’t pay the entire balance within the next six months, I’ll get charged another $499 interest.”

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Posted 5 months ago

“The onle store couldn't deliver my all in one wall and refuse to help with anything.”

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Posted 5 months ago

“I needed to make a return of a large product that I had purchased from Home Depot in Durbin Pavilion. Laurie with Customer Service was an incredible help to me and made things work very smoothly. I thank her and the team for all the help.”

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Posted 5 months ago

“Refrigerator freezer does does not close properly. Serviceman cannot fix. Plans to deliver another, however I want the new one checked for proper function BEFORE installation in my home. You want me to pay you to check whether a product I have purchased works after you have installed it??? I don't want people installing defective products over and over again in my home. I don't want to deal with spoiled frozen food because you delivered a refrig with a freezer door that pops open every time the refrigerator door is closed. Madness!!”

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Posted 5 months ago

“Purchased 4 appliances for installation from Home Depoit. the install team was more interested in speed than quality work. It was like watching a NASCAR pit crew. They are scheduled to return today to fix the issues. We shall see.”

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Posted 5 months ago

“I tried to buy a gate opener but 3 employees were "too busy" talking and I could not any of them to open the locks on the cabinet. I went to an employee in the lumber department and he opened the locks so I could but the mighty Mule 271. If I did not live 2 miles from the Placerville store and get a 10% vet discount I would shop else where.”

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Posted 5 months ago

“David at market place store was very helpful in electrical department, he help me find all my items I needed for my project,”

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Posted 5 months ago

“We bought a oven from Folsom Home Depot they double charged us. We have had 4 conversation with them. They are not making this right even though they admitted only one oven was delivered. They are a sloppy company. DO NOT SHOP AT HOME DEPOT”

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Posted 5 months ago

“I recently purchased all my kitchen appliances from Home Depot and the customer service and installation services I received has been very poor so I will not be purchasing any more appliances from Home Depot because of the terrible service I have received from them.”

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Posted 5 months ago

“Twice they missed delivery, without ever notifying me. Never an apology. Only excuses.”

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Posted 5 months ago

“Home Depot service has not let me down once, rather 3 times. I will never purchase a large product from home depot again. The first time was with a patio door install. I wanted a standard door. They ordered custom door with the handle on the wrong side, therefore they returned it and sent me a second door. A two month delay. I later purchased a fridge. The fridge they brought me had an issue with the water dispenser. I called to return it within 24 hours. I decided to exchange it with a different fridge at Home Depot. They were supposed to send a person to pick up the fridge that was not working, however they did not. They assigned a person to fix the fridge. I tried to explained that it was supposed to be picked up. He did not speak English, so we communicated via Google translate. They later sent over the new fridge. The old fridge was still sitting in my house. They picked up the old fridge, however they did not communicate about the pick up. I was told that I could not get a refund because I never returned the previous fridge! It took close to 2 months to get a fridge that worked. It took about 3 months to get a refund from the first fridge. This year, I needed a dishwasher. We decided to give Home Depot one last try. My husband ordered it on-line. We were supposed to receive in on January 17th. We received an email stating that it was delayed to January 31st due to being on back order. We understood. On January 30th, we received another email stating that it is delayed to February 10th. I have no idea if we will get it by then, but this is yet another delay on an order. We were offered a $50 gift card for the delay. It is honestly insult to injury after 3 failed services. Never again. We gave it 3 tries with Home Depot. All were a failure.”

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Posted 5 months ago

“Plants look terrible should be discounted like Lowe’s does and half of them should be free as they are past the point of saving. They are in a dark cold area of store these are tropical plants and need to be kept at a warm temp with light.”

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Posted 5 months ago

The Home Depot is rated 1.7 based on 1,258 reviews