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The Home Depot Reviews

1.6 Rating 1,203 Reviews
15 %
of reviewers recommend The Home Depot
Company Reviews Questions Metrics
1.6
Based on 1,203 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Don Parrish-Ferguson
Unverified Reviewer
“Rented a tiller and bought it back. While waiting to be unloaded, a truck pulling a trailer clipped the back left side of my truck. He left the scene. I called police and filed a report. The police have asked home Depot for video footage so tag number can be identified. Nearly 3 weeks later we're still waiting. I called corporate and wAs told the store would have to pull video evidence. Store says no, it's corporate that has to pull tape. Very frustrating that I'm getting double talk. I'm guessing that I will have to get a court order to get any help. Shame on home Depot.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“We received a smoker grill from our children as a present. It was purchased online and they paid to have it delivered. It was severely damaged and when we called Customer Service for online purchases the rep told us a new one would be delivered and the damaged one picked up. It never showed up and when my husband called back, no one could give him a straight answer. He spent an hour trying to figure it out and it has not yet been resolved. Very unprofessional and clearly untrained staff. We purchase quite a bit at Home Depot annually but will now exclude them from our options. Lowe’s and Menards are much more efficient and easier to do business with.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Poor customer service at the 1330 W Baseline Rd Tempe, Arizona”
Helpful Report
Posted 4 months ago
Tim
Verified Reviewer
“I recently ordered lumber from our local home depot. I'd normally grab it myself in my pickup, but this was a fairly large order. I had no problems with the order. It was delivered fine. However, the delivery driver started talking about all of the "great tips" that customers had given him on other deliveries....this was while he was unloading the truck; clearly an attempt to guilt me into doing the same.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Two times in 4 months something that was ordered online arrived damaged. Both times it was time sensitive and they have no expedite options although the damage was their fault. A dryer arrived in 5 days, VERY damaged, a replacement was going to take 7 days. Cancelled the order and ordered somewhere else in 5 days. Done with Homedepot online.”
Helpful Report
Posted 4 months ago
Derek
Unverified Reviewer
“Don’t buy an appliance from them because they will Delay and delay delivery as long as they have your money. Then when you ask why they have no information and point the finger at someone else. I won’t buy anything else feom them. Go somewhere else. H0577-685655”
Helpful Report
Posted 4 months ago
Kevin
Unverified Reviewer
“Washer and dryer scheduled for delivery and install 12/21 between 10-2 showed up at 2:45 . One of the delivery men ask for a lighter for his cigar the said give him a couple minutes. They then drove off and never came back. We called the delivery service and home Depot neither could get ahold of them. So delivery sent me new email saying delivery would be Mon 12/23. In the morning I received a email was scheduled for today. After 12 I went to track delivery nothing. So I called HD they said it was not on the schedule today. They rescheduled for Thu 12/26. So apparently HD thinks we have nothing better to do before the holidays than sit around for 3 days waiting for hours for non delivery and see no reason to tell the customer about the problem. Spending a few thousand dollars apparently means nothing as does my time. I would give 0 stars but you can't. Terrible delivery Home Depot 👎”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“You are taking a huge chance if you order anything from Home Depot online. I would not have even given them one star but had to in order to review them. The give false information on delivery times and the run around when trying to get an ETA with no resolution. LOWE's is much better!”
Helpful Report
Posted 5 months ago
Ha Nguyen
Verified Reviewer
“It should be Zero rate from our recent experience. We have been a long time customer of Home Depot and now we decide not to work with it anymore. We ordered a new refrigerator because our current one is leaking water to the floor. We had to wait for 2 weeks to get the delivery and the refrigerator was damaged and they brought it back. The second one came a week later and was broken again. I was exhausted and begged them to extra inspect before delivery. And 4 days later, Home Depot again delivered a damaged one. They did not bring enough people to move it to the second floor. And now, water is still leaking and it has been there for almost a month since we ordered a new refrigerated. We have decided to cancel our order and will never buy anything from Home Depot again. Their service is too low level and a kind of waste of time.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Home Depot repair man Mike came out twice said my washer was fixed it shut off as soon as he left now know one will call me back I have a warranty I want to know what the problem is Im a senior citizen I can't get to the laundry mat all he had to do was put a part on”
Helpful Report
Posted 5 months ago
J Ethridge
Unverified Reviewer
“We went to lake worth location to rent insulation blower and truck. Was told by David was not in stock. He checked 4 locations and sent us to JD at basswood location.. we arrived and jd said he truck and insulation blower!!! Started to get paperwork started. He told us to go get the 22 bails of insulation so we did. When we returned JF had left and new guy was there !we purchased all needed stuff. We checked out but i noticed truck was not on bill. We started to rent truck but now computer program won’t take my picture!! Now we’re locked outta computer!! For 4 hours!!!!!!!!!!! So after 2 hours of finding loading renting!! We returned all materials!!! All of it!!! We couldn’t rent truck due to bs!!! I’ve rented from them 40-50 times!!! I’ve spent over 40,000$$ in that store this year alone!!!! BET I DONT NEXT YEAR !!!!!!Now they’ve LOst MY Business .. we’ve lost an entire job wage bc of a technicality the cashier lafted at so I’m done!! They can screw off”
Helpful Report
Posted 5 months ago
Chris Buras
Verified Reviewer
“I orders some flooring on line . Payed with Home Depot credit card They sent me the receipt which was the only email I received. My flooring was supposed to be delivered on Dec. 18 I called on Dec. 17 because I haven’t heard anything They told me my order was canceled because the payment didn’t go through. This was a $4000 order I have spent a lot of money with Home Depot over the years I’ll take my business elsewhere.”
Helpful Report
Posted 5 months ago
David Pennella
Verified Reviewer
“I purchased a toolbox from the home Depot store in Clifton Park New York. I went up there to pick it up and it took forever to get someone to bring it out. The box was together and not in separate boxes as I was led to believe. It was obviously too large to put on my truck. I arranged to have it delivered for an extra fee which I wasn't counting on. Delivery was on time and the men were polite. At the store I noticed there was glue all over the top handle which I decided to overlook because i could clean that off there were several scratches it was obviously a floor model and was not advertised as a floor model. After the delivery man left, I noticed that the key was broken off in the top lock. When I was trying to take it apart to move it to where it was going the bolts holding on the top were stripped because too much torque was put on them or they were the cheapest bolts in the world. One of the bolts was actually broken off inside and another bolt was put in to replace it was was just turning freely. I'm thinking of returning this item not because of the flaws which it has which I can overlook as I don't necessarily need the lock and everything works or I could replace the bolts. My peeve is how could a business tender such an item and such condition to someone especially an item that cost that much. Do your employees have any pride in your products or your companies reputation. I never would have had this happen at small mom and pop store who depends on their customers for return business. I am thinking of returning the product but as of yet been able to contact any customer service agent. To top matters off, I am unable to upload pictures.”
Helpful Report
Posted 5 months ago
AB Hinojosa
Verified Reviewer
“I have been billed for finance charge and then another finance charge. I haven't owed them in months, and they just bill finance charges on top of finance charges. I have canceled my Pro account with them and my two Consumer credit cards. I have spent tens of thousands of dollars at Home Depot in the last two years, and will not spend another nickel there. I hope your finance charge will be worth all the sales you just lost.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Purchased GE washer and dryer on sale December 8th 2024 that was to be delivered December 11th, 2024. Paid for removal of old appliance, and delivery and set up of New appliances... Home Depot installer discovered the new one was broken when they set it up... They then took not only my old washing machine that I owned, but the new machine I also owned as I had already paid for it... They said they would replace it on Monday December 16th 2024...a little late but tolerable ... The Friday night, December 13th before new expected delivery I received a robo style call stating delivery date had been changed to March 10th 2025... Not even close to delivery date I purchased... so now Home Depot took my old washing machine... they took my new washing machine...they took my money... They also took my trust... I have no washing machine... Sarah in "Resolution " said even though Home Depot would not be able to deliver the machine I paid for I would receive a full refund... I was disappointed but at least I would then have my money back so I could purchase another washing machine.... That has not happened... Home Depot has yet to refund my money... I have no trust left for Home Depot... or in purchasing any more appliances from them in the future... My old washing machine, gone...My new washing machine I paid for, gone... my $1744.97 gone... missed time at work for delivery gone... They did finally return $256.54 that was for delivery, set up, and hull away of my old washing machine which I wish I still had... because now I can not do laundry at home anymore at all... Laundromat”
Helpful Report
Posted 5 months ago
Chuck Glass
Unverified Reviewer
“No wonder Home Depot has a 1.7 star rating especially for its online purchases. I ordered an Aqua clear whirlpool bathtub online which was going to be a Christmas present for my wife since we are going to remodel our master bathroom after the new year. I ordered it and Paid for it in full on December 3 and was given a delivery date of December 7, of course this didn’t happen! I received an email that the delivery was delayed several times. I reached out by phone to their 800# and text message communication and was told the tub was in Hatfield Pa which is about an hour from Easton Pa. On the 16th of December I was texted it was out for delivery, I also received an email saying the order was canceled. CANCELED!! By who???? Yup they canceled my order because apparently they lost it. How the hell do you lose a bath tub ??!!!!! I will never purchase anything from Home Depot again! Thanks Home Depot you suck!!”
Helpful Report
Posted 5 months ago
Rick
Unverified Reviewer
“I purchased a reem 40 gallon hot water tank From Home Depot online and it came fast but in a SUV and the box was ripped on the bottom but was told it was good. They took fast because it was cold. When I unboxed it it was smashed up pretty good not able to use. I couldn't get a hold of anyone and was given a out of state phone number. With help I took it to the Home Depot and got a refund minus the delivery charge. I went to Lowe's and got a good one. The reviews are true about the online rip off . They ain't kidding. Im trying to up load pictures. They wouldn't upload my pictures but it looked unbelievably bad.”
The Home Depot 1 star review on 18th December 2024
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“I ordered $3300 worth of appliances with the understanding that the delivery driver would call me the day before with a 4 hour delivery window. At 7am the day of, they called to tell me they were 10 minutes away. Since I was unable to get to the house in 10 minutes, they canceled my delivery. I called Home Depot and canceled my order. It shouldn’t be hard to spend that kind of money. I won’t order from there again. You know who did come through for me and got me the appliances the same day? ABC Warehouse. They were so helpful and accommodating.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“You may want to strongly reconsider purchasing appliances from Home Depot. I ordered a refrigerator, dishwasher and over microwave, all to be delivered and installed, for approx. $3300. On delivery date, I called to get a delivery timeframe, only to be informed they needed to cancel and reschedule for another day. Had I not called, I guess I would’ve been sitting at home waiting all day for the delivery. I was highly disappointed with Home Depot’s failure to proactively call me to cancel the order so I told the customer service representative to cancel the order. However, she was nice and convinced me to reschedule the delivery in lieu of canceling the order. The delivery was rescheduled for 3 days later. Unbelievably, the rescheduled delivery was a repeat of the prior delivery day. I called to get a delivery timeframe, only to be told that there was no room on the truck for my appliances. I’m flabbergasted at this point, so I cancelled the order and delivery and requested to have my money refunded. I was told the refund would 3-5 days. After day 2, I was refunded $400. I called customer service and was informed that was for the delivery and related expenses. 5 days after that, I was refunded approx. $2,100. Why the partial refunds, when I paid in one installment? After calling customer service again, I’m waiting for them to refund the balance, which is expected in another 2-3 days. I’m not sure what has happened to Home Depot, but my appliance delivery experience has been below terrible. Giving them my money was simple, but getting them to fulfill their obligations was a disgrace that never happened. I’m now seeing reviews from others with similar experiences. How can a company as large as Home Depot not be able to complete deliveries and refund customer’s money in a reasonable amount of time???? Completely unacceptable.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“My wife purchased a Home Depot Protection Plan for an LG fridge repair. Instead of getting a cheque for reiimbursement she was given a gift card!! This happened at HD Terry Fox Mississauga Ontario branch. December 16 2024. Why gift card???..its not what we expected should be money for money. This is an added stress my wife is undergoing for having stuck with broken fridge for weeks. Is this the reward we get after being a loyal customer? She had to drive back an forth in cold days and spend valuable time and money just to avail the protection plan. What a waste! Is this some kind of twisted way to deny our insurance claim?”
Helpful Report
Posted 5 months ago
The Home Depot is rated 1.6 based on 1,203 reviews
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