The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,466 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,466 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a dishwasher delivered yesterday and was blessed to have angels disguised as Home Depot employees. . When i told Enrique and Brandon to just leave it on the porch they said they would install it for free for me and take out the old one that was terribly stuck.. They were knowledgeable on all my questions , polite, professional, and went above and beyond. They did a fantastic job !!”

Helpful Report

Posted 10 months ago

“Didn't receive my order and they said I wasn't getting the order and that they couldn't issue a refund. I had to take time out of my day to dispite the charge on my card. Unacceptible.”

Helpful Report

Posted 10 months ago

“Was there about 7:30 am looking for an unusual size bulb for my recessed lighting. Adam Salazar came straight to me asking if I needed help. I showed him the burned bulb I had. He looked it up on the app and showed me how to look it up. We went straight to it. Usually, I have to search for someone to help me and most employees avoid eye contact so you don’t have to ask them a question. But Adam was awesome. He took the time to show me the website and how to look for it. He was a great help! He even called another employee (more familiar with electrical) to verify that what we found would fit the socket. Thank you, Adam for your help. I really appreciated it.”

Helpful Report

Posted 10 months ago

“Shopped for paints, the lady behind the paint desk was rude. I said good morning, and did not respond, gave her samples and told me it will take 10 minutes, did not ask what type of paints are for or the brand I wanted.ask her what type of caulking should I purchase, her response was all caulking is at isle 10.”

Helpful Report

Posted 10 months ago

“Purchased carpet about one and a half years ago. Home Depot used G S Floor design. They allowed this company to break the adjacent tile to the kitchen. The installer used a hammer and cracked the tile. Eventually the strip came off the other piece of tile. That I advised them of for over a year. They only fixed it when I fell down the stairs from the strip coming off. All of these back and forward. Have all of the email and pictures of how they messed up my house. Both company r liars.”

The Home Depot 1 star review on 3rd November 2025

Helpful Report

Posted 10 months ago

“Several of the employees at the Roosevelt store was very helpful on the floor helping me to find the things I was looking for,but the self checkout area was a bit unpleasant. The ladies that are supposed to help stood together just peering at where ever. I was having a problem, pushed help button, stood back and a young lady finally came over. I attempted to get a pleasant face, it never happened. She grabbed the items scanned them and no words. She did not show any pleasantry. I just guessed how to pay with my home Depot card. She left to stand and talk as a group with the other ladies. I was sorry I was bothering her is how I left feeling as I grabbed paper bags to put my items in and someone asked if you had to pay for them. I stood aside near the door to bag my stuff as the rain was pouring down heavy outside. It was just after 10 am on 10/30/25. We're they angry?”

Helpful Report

Posted 10 months ago

“Vie Mina was incredibly and helpful. She quickly understood the issue and guided me through the solution, saving me a lot of time. Her friendly and professional attitude made a stressful situation much easier to handle". The service I received from Vie Mina was top-notch. She was extremely professional, answered all my questions with her extensive knowledge, and made the entire process smooth and efficient. She's a great asset to the team".”

Helpful Report

Posted 10 months ago

“I ordered a refrigerator from home Depot and took off work for the delivery day they delivered the refrigerator which took them 30 minutes to get it in the house. Not only that the ice maker didn't work, they had to come back out 2 weeks later and deliver a new one after 3 weeks. The fan in the freezer started making a noise. They sent a guy out to fix it which all he did was bend it in a place. Now I'm waiting for another guy to come out and look at it again. This is the fourth date I've taken off work for a refrigerator. I lost more in wages then what I paid for the refrigerator”

Helpful Report

Posted 10 months ago

“Cashier Marie Suzette....she was rude and dishonest....I purchase 2 items one of the items she charge me a price that was incorrect I told her several times the price you are charging is not right....she didn't care and put the price she wanted.... You shouldn't have people like that...with a terrible attitude and she didn't care at all what I told her. It was an Orquid the correct price was 17.98 she charge 19.98....”

Helpful Report

Posted 10 months ago

“So I understand the problem with thieves. However when someone has receipts and tell you I've already paid my home Depot credit card off. I can't afford to wait for you to return money 10 days from that that I've already paid off. To refuse to at least put it on store credit so I can get materials for a job I'm finishing today so I can get a check cut after I know they can see you've paid you credit card off because theyve refunded me cash before because I had the card off. I've been a contractor almost 13 years and won't go into Lowe's. After my experience today. I'ma filing complaints with the BBB and looking to see if that's legal and now their one step close to lowes putting them out of business because I won't be back in there”

The Home Depot 1 star review on 23rd October 2025

Helpful Report

Posted 10 months ago

“Whatever you do, do not order blinds or shades from home depot. They contract with tri-state installations who are terrible. I spoke with someone named anna who would schedule my appointments and cancel them the next day without informing me of any cancellations. I would wait for the installment person to come who would never show up. When I would ask for a refund I would get the run around until anna fakes a disconnection. Avoid home depot and go to Lowe's, or blinds.com, or 3-day blinds.”

Helpful Report

Posted 10 months ago

“My order for AR Shelves which came to me by UPS or similar .....first one needed some patience but we got it together and it looks great THE SECOND ONE WAS EASIER TO START (WITH EXPERIENCE) BUT WE QUICKLY FOUND OUT THAT IS WAS MISSING THE ACCESSORY BAG WITH TOP LEVEL CONNECTORS AND PLATIC BASE COVERS immediately called Home Depot identified the problem and order and never heard back even though I was told I would get a call back ASAP ....finally I called back and while difficult to understand told me there was no option to have them made right other than returning to the local store .......too many disappointments The Depot and I will return this and Change my color affiliation to Blue”

Helpful Report

Posted 10 months ago

“On 3 occasions, when paying for Pro Service, they charged me for more units than I had purchased...2 at the Home Depot in Woodhaven and one on Northern Blvd. It seems like a systematic way of stealing from customers who buy large quantities of items. The excuse they gave me today at the Home Depot on Northern Blvd was that I would use the shelf checkout...? Good way to steal.”

Helpful Report

Posted 10 months ago

“Ordered a Moen 1hp Garbage Disposal with a specific delivery date. Made arrangements with my client to install on said delivery date. Homedepot shipped with a sub-par carrier that "experienced an issue shipping" and delayed delivery a full week... I'm running a Veteran Owned Business... its just my son and I, and Homedepot is screwing with my livelyhood. It's cheaper and more reliable to go to Amazon from this point forward. You lost this Veteran's business.”

Helpful Report

Posted 10 months ago

“Spent over $1000 on Closet Evolution system. I needed extra parts, ordered and shipment of one drawer was damaged. Home Depots resolution is for me to reorder and pay again, drive the broken piece 20 min to the nearest store and ask for a refund. Also, I was told the very parts I ordered are shipped from the local store....I went there 1st and was told they don't carry but you have to order online. So I asked if I took the broken piece to the store for my refund why can't they just replace then. Well....that's just not how it works. Never shopping Home Depot again. I was a loyal customer er for over 20 yrs. Sad how they have become so distant from their own consumers. I'm not going to bother returning now, I'll go to Ace hardware and get glue and hardware to and fix myself. Pathetic”

Helpful Report

Posted 10 months ago

“I don't know how a store can mess up back to back online orders. Ordered a light fixture, sent wrong one. Ordered counter stools, delivered wrong one. Apparently their site had bugs and what you saw in the cart was not actually what they had in stock.”

Helpful Report

Posted 10 months ago

“Home Depot is great ! 👍Love my beautiful appliances 👍I bought all my appliances with the great package deal for my refrigerator, microwave , stove and dishwasher. Plus 2 year no financing for special customers since I bought toilets , faucets and many home supplies. Great toilet's , Glacier Bay , store brand name. My plumber recommends them. I am from Boardman Ohio and I shop at the Boardman store. Chris the sales employee in appliances was very helpful and also 5 stars to Delaney when I called about my delivery that day.She was very nice and helpful Delivery went well . I will continue in the future buying from Home Depot you can't beat their Great home fixtures , prices, service and financing. ⭐️⭐️⭐️⭐️⭐️ thank you 😊 to Home Depot and staff. 👌👍”

Helpful Report

Posted 10 months ago

“I was delivered 2 dead and broken plants , the delivery driver left my boxes out at my front gate, instead of placing them on my porch where they'd be protected. In order to receive a refund, they've given me an option to have the courier pick up the damaged plants, but, I have no box to pack them in, because they, too were damaged! So, now I have to drive 50 miles to a store with these damaged plants , stand in line and argue with a store associate, due to a blunder I didn't cause! The chat feature is worthless ! What happened to accountability in this country ?!”

Helpful Report

Posted 11 months ago

“Nos ayudo mucho muy buen sevicio en appliance Dayse es una muy buena empleada de ustedes. Nos ayudo con su paciecia y Su information sober los productos”

Helpful Report

Posted 11 months ago

“The office manager ordered oven last week for clergy housing. He had a heart attack on Friday. His wife calls me to help and says HD is dleivrring the oven in 10 minutes, way too short of time notice. I tell her i can be there in 20 minutes. I arrive with my toddler in tow. Tell driver i will go to office and get key back in 5 minutes. Hauling my toddler to get the key when i got back delivery driver was gone. Terrible.”

Helpful Report

Posted 11 months ago

The Home Depot is rated 1.6 based on 1,466 reviews