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The Home Depot Reviews

1.6 Rating 1,123 Reviews
15 %
of reviewers recommend The Home Depot
1.6
Based on 1,123 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Home Depot 1 star review on 18th December 2024
Rick
The Home Depot 1 star review on 18th November 2024
Anonymous
The Home Depot 1 star review on 13th October 2024
Anonymous
The Home Depot 1 star review on 13th October 2024
Anonymous
The Home Depot 1 star review on 15th August 2024
Anonymous
The Home Depot 1 star review on 15th August 2024
Anonymous
The Home Depot 1 star review on 15th August 2024
Anonymous
102
Anonymous
Anonymous  // 01/01/2019
Home Depot offers a veterans discount, but makes it very hard to use. Either the item is not subject to the discount, or you cannot use your veterans discount with another store discount. The only reason Home Depot is giving a discount for veterans is it’s the politically correct thing to do right now. it’s a very shallow appreciation to someone who served our country.
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Posted 2 weeks ago
I got a gift card to start it did not have a pin number they had me running around back and forth on the phone a personal at the end someone from home Depot called to finally give me my pin number that same day I went to the store and it turns out the card was empty some one did fraud and no more money on my card I called all customer service for home Depot no one found a solution nothing until a gentleman man just said sorry there is nothing we could do. It just seems so unfair that to start the gift card didn't come with a pin number that's your mistake and when finally after weeks someone calls to give the pin they do fraud and use all my money and home Depot can't do nothing about it that is so unfair because the card is from home Depot and they should take responsibility for there mistake. I'm never buying a gift card at home depot.
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Posted 2 weeks ago
An order originally had a delivery window on January 18 and the company did not show up. It then had a delivery window on January 20 and the company did not show up. Both days I took off work and both days I had contractors waiting on the delivery that I had to pay. (16 hours off work = $720, my contractor was nice enough to discount both days and only charge me $40/hour for those 8 hour windows so that is $320 I was out) On January 22nd a Delivery Escalation Ticket was supposed to be issued but the customer service agent misentered the information. A correct delivery escalation ticket was finally issued on January 25. No one from the national home depot office has ever been able to connect to the delivery company on the telephone. All of this should be available in the notes of the order #. On January 25th the customer service 'supervisor' told me that someone would be in contact with me by 8 am this morning CST. I learned today when speaking with another 'supervisor' that she should not have promised me that. This 'supervisor' also informed me that she is not actually a supervisor, just someone people get transferred to when they ask for a supervisor. I have been on the phone a total of at least 6 hours with this order (mostly on hold) and no one has been able to help me or even talk to the delivery company. The only reason I have not cancelled this order is that my contractor cut counters (on January 18th) specifically for these appliances. I would have cancelled and ordered from Lowes or Best Buy after the first missed delivery when I could have had them delivered by now. At this point though the delivery date from your competition is February 1 so I keep hoping someone at Home Depot can help me. This has been the worst customer service experience of my life hands down. It has cost me upwards of $1000 in missed labor myself as well as money I've had to pay to contractors based on Home Depot's promises to me let alone the cost of having to eat out regularly. Today is January 27th, 11 days after the original scheduled delivery, 9 days after the first missed window, 7 days after the second missed scheduled delivery, 5 days after the 3rd and 2 days after the fourth. Go with Best Buy, go with Lowes, go with a stranger on Craigslist--they'll be more trustworthy and helpful if something goes wrong.
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Posted 2 weeks ago
I bought a refrigerator a week ago and hate it but they won't take it back. You only have 48 hours. Give me a break. Won't be shopping there anymore.
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Posted 2 weeks ago
We tried having a refrigerator delivered through the Home Depot, they rescheduled four times and never actually delivered the refrigerator. We ended up ordering through Lowe’s instead.
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Posted 2 weeks ago
Home Depot installation practice is fraudulent They never install on delivery They always give excuses why installation is not possible They eventually deliver but never install
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Posted 2 weeks ago
WHAT A DISASTER! WORST EXPERIENCE EVER. HOME DEPOT HAS RUINED MY CHRISTMAS. AWFUL WASTE OF TIME. DO NOT GET APPLIANCES IN THIS STORE IF YOU NEED FOR THEM TO BE DELIVERED. I DO NOT RECOMMEND IT. EVERYTHING TAKES FOREVER. THEY WILL GIVE YOU A DATE AND THEN WON’T FOLLOW THROUGH. THEY WILL LEAVE YOU ON THE PHONE WAITING LONG PERIODS OF TIME. THEY TELL YOU THEY WILL CALL YOU BACK, THEY NEVER DO!!! READ OTHER REVIEWS. I WENT TO LOWE’S AND NEXT DAY I HAD THE DELIVERY AND APPLIANCES WORKING. AFTER SUCH A LONG TIME WAITING FOR MY REFUND, NOW I GET AN EMAIL, THEY MADE ME GO TO THE STORE. YOU GET TO THE STORE AND THE EMPLOYEES HAS TO CALL SOME OTHER DEPARTMENT. I AM WAITING WHILE I TYPE. SO FAR I HAVE BEEN HERE FOR MORE THAN AN HOUR MINUTES AND WE ARE STILL ON HOLD. I WILL NEVER BUY ANY OTHER APPLIANCE FOM THIS STORE. COMPANY THAT IS SUBCONTRACTED FOR DELIVERIES IS A TRUE FAILURE. VERY UNPROFESSIONAL, NON RELIABLE, WORST SERVICE I’VE EVER ENCOUNTERED.
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Posted 2 weeks ago
HORRIBLE place! Do you want to wait an excessive amount of time for no one to help? Come here. Do you want to support a place that encourages employees to drive in the current snowstorm that our infrastructure is not designed for to not only endanger themselves but others as well? Come here! Do you want to support a place that plays favorites against anyone who wants to be efficient? Come here! This is the place for anyone who values complacency first!
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Posted 3 weeks ago
Next day shipping on web site never works. They use the incompetent Fed Ex that never delivers on time. Fed Ex just says customer was not avalible without them even driving by. Repeadedly Fed Ex never delivers on time. Less than 1 star!!!!
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Posted 3 weeks ago
I would like to thank Milka in the Chicopee Massachusetts store she was very helpful and nice , she was in the kitchen department thank you Milka .
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Posted 3 weeks ago
Worst phone or online support ever. Access denied on online can't talk to anyone on phone. Can't wait to cancel my credit card soon as I can figure out how to pay it!!!!!
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Posted 3 weeks ago
I cannot thank Supreme Asset enough for helping me reclaim my $270,000 investment lost to a scam platform. Their team was professional, understanding, and highly efficient throughout the process. They guided me step-by-step, providing regular updates and delivering on their promise. If you’ve fallen victim to a scam, I highly recommend reaching out to them for assistance. They turned my hopeless situation around and recovered my hard-earned money. 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐎𝐫 📱 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖 Supreme Asset is truly a reliable and trustworthy solution for anyone in a similar situation!
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Posted 3 weeks ago
Incredible Support After falling victim to an online scam, I didn’t know where to turn. Benito Gabriel and his team were incredibly reassuring, working tirelessly to recover my money. They showed genuine care throughout the process, and their expertise really made a difference. I’m relieved and thankful for their help. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒
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Posted 3 weeks ago
I had ordered a tree from home Depot. But it wasn't available until February 13th 2025. I asked for a refund. But never received it. My Bank claimed they dropped it off. But it never returned to my account.
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Posted 4 weeks ago
Twice in the last year Home Depot charged me for items the chain did not have available to sell. This is fraudulent. The store holds money, without interest, and then refunds it. This is not a store selling products. It is a credit card scam.
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Posted 1 month ago
I purchased a stand up freezer and had it delivered. First they 2 sub-contractors wanted to leave it out in the driveway in front of the garage. At my wifes insistence they placed it inside the garage but did not unbox or install it. After contacting Home Depot they said they would have the crew return as white glove service was required. I declined as having to deal with these lazy sub-contractors for Home Depot again was not a good ideal. It has been years since we purchased from Home Depot...there will never be another purchase made with that company. Home Depot-0 stars.
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Posted 1 month ago
I ordered a small fridge fro my garage to keep medications. I cannot pick up big items and was happy to see they deliver and they did in 3 days. I manage to get the big box to my garage and ready to set it up with help only to see that the fridge has huge dent on a corner and the side. The box was intact so the appliance was packed damaged or dropped in a way that did not break the box. I called home depot and they were useless. Basically did not care, did not apologize and just said to bring it back for a return. Now, if I haul a box that big on my own, I would have not bothered ordering online right? Useless store and service. Will never order again. Now I have to pay someone to their POS item back to them.
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Posted 1 month ago
We need a new side-by-side refrigerator/freezer and after shopping around, we decided to go with Home Depot. The current refrigerator we have is a large three door French type Trio, a Kenmore that we bought from Sears 17 years ago. There was absolutely no problem with the Sears delivery people taking off the doors, etc. to get it inside our doorway and get it set up. Say what you want about Sears & Kenmore, but we had the best experiences with them on all of our appliances for years. Apparently Home Depot‘s delivery contractors refuse to do that. We picked out a side-by-side that was 28 ft.³ and it was delivered Monday, January 6. It was NOT counter depth but neither is the current one we’re replacing. It did not even make it into the house because the smart aleck delivery driver walked in and looked at our kitchen and looked at the current refrigerator and said oh no, this will not fit, you need to get a counter depth. We have never had a counter depth in this house in the 40 years we’ve lived here. So the nice size unit we wanted went back to the store and we are still waiting for a credit on our credit card. We went out the same day and picked out a smaller, counter depth unit which was only 22 ft.³. It arrived this afternoon and another smart-aleck delivery guy would not even unhook the old icemaker from the old refrigerator because he said it was not properly installed. There has never been a separate water cutoff off in the 40 years we have been in this house; the water cutoff is under the sink right next to the refrigerator. He refused to install the icemaker telling us that he could have them send a plumber over to correct the issues and told us that something was corroded and after that was corrected they’d return to finish installing it. He wanted to leave the unit here but what good would 2 unusable units do us? I was so angry at this point I told him to take it back to the store. Our salesman told us all we had to do when refusing a delivery was to call a number, which by the way, sent you in a voice queue in circles, so we had to call the store to actually cancel the order. When the delivery guys put the unit back on the truck, they left without having us sign anything like the ones did on Monday when the first unit went back. We finally were able to speak to our salesman and lo and behold, the refund policy is not as he promised us. He said we would now be charged for the unit going back to the store. As of now we have two refrigerator charges on our credit card and we don’t know when or how much credit they will be issuing. I don’t know about anyone else, but we cannot afford to accumulate interest on $4000 worth of appliances that have been returned to Home Depot. We were also told that the delivery company they use has been a problem and that the workers are lazy and didn’t want to do anything more than drop offs. This was proven twice over this week alone. We will be shopping for a new unit somewhere else. We will never go in a Home Depot store again because their customer service and everything else has gone so far downhill. If I could give it a -10 star instead of a one star rating I would.
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Posted 1 month ago
Close your home depot cards . Do not use there credit cards . They scam your information lie to customers and out source all your info .
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Posted 1 month ago
I am a general contractor and I would have to stay after the past year. Home Depot is really gone. Downhill stores are dirty and cluttered and now the online is just basically a joke I would never shop here again, moving my business elsewhere.
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Posted 1 month ago
The Home Depot is rated 1.6 based on 1,123 reviews