The Home Depot Reviews

"Placed online order 6\/27\/24 \r\nonline the delivery was \u201c next day\u201d (which was a Friday) but after order was placed it was changed to Saturday. I was ok with that, made plans to have help here for our backyard project. \r\n\r\nSaturday 6\/29 We waited literally all day for the delivery, even received an email that our delivery was \u201c two stops away\u201d we hung out outside under porch - no delivery. At 9:53 pm I got an email that said they missed the delivery \u201cwithout attempt\u201d. \r\n\r\nSunday 6\/30 I call Home Depot because now it\u2019s 10am Sunday and still no delivery. \r\nAfter holding on the phone with them \r\nThe Rep. says it \u201cwas attempted\u201d I said there\u2019s no way, we waited all day no one came, and on the delivery it clearly states no one has to be home or sign for this - we also added clear notes that they\u2019d have to leave at a specific area- no one came. Sent her the screenshot from Home Depot saying it was not attempted The Rep. says sorry they can have it delivered 7\/2 ! Now I\u2019m starting to get upset. \r\n\r\nAt that point I asked to speak with a manager. \r\n\r\nThe local manager calls me sounding bored with life and says he doesn\u2019t know what happened that they hire people to do deliveries.\r\n\r\n I said so you have no knowledge about what may have happened to my delivery from yesterday? He says No. No sorry I understand your frustration\u2026 just they don\u2019t deliver Sundays so he can\u2019t find out what happened the earliest they can arrange is Tuesday 7\/2. \r\n\r\nVery disappointed with the whole process. Besides \u2026I get things happen, but they literally have alllll day to deliver and to receive an email that they\u2019re out for delivery and then another that they\u2019re two stops away is just being irresponsible and not accountable. I had help with our outdoor project Saturday and made a whole day of it only to be let down. \r\n\r\nIn short Unfortunately, you cannot count on receiving your paid products ordered in a timely manner which for this particular business time is of the essence, and Customer service and management seem extremely unbothered to be of much assistance or customer service. \r\nI would not repeat business again due to this and should have went with Lowe\u2019s. \r\nLesson learned. \r\n\r\n\r\nSide note; I have a credit card with Lowe\u2019s - I went with Home Depot because of the sooner delivery time. Again lesson learned."

"Placed online order 6\/27\/24 \r\nonline the delivery was \u201c next day\u201d (which was a Friday) but after order was placed it was changed to Saturday. I was ok with that, made plans to have help here for our backyard project. \r\n\r\nSaturday 6\/29 We waited literally all day for the delivery, even received an email that our delivery was \u201c two stops away\u201d we hung out outside under porch - no delivery. At 9:53 pm I got an email that said they missed the delivery \u201cwithout attempt\u201d. \r\n\r\nSunday 6\/30 I call Home Depot because now it\u2019s 10am Sunday and still no delivery. \r\nAfter holding on the phone with them \r\nThe Rep. says it \u201cwas attempted\u201d I said there\u2019s no way, we waited all day no one came, and on the delivery it clearly states no one has to be home or sign for this - we also added clear notes that they\u2019d have to leave at a specific area- no one came. Sent her the screenshot from Home Depot saying it was not attempted The Rep. says sorry they can have it delivered 7\/2 ! Now I\u2019m starting to get upset. \r\n\r\nAt that point I asked to speak with a manager. \r\n\r\nThe local manager calls me sounding bored with life and says he doesn\u2019t know what happened that they hire people to do deliveries.\r\n\r\n I said so you have no knowledge about what may have happened to my delivery from yesterday? He says No. No sorry I understand your frustration\u2026 just they don\u2019t deliver Sundays so he can\u2019t find out what happened the earliest they can arrange is Tuesday 7\/2. \r\n\r\nVery disappointed with the whole process. Besides \u2026I get things happen, but they literally have alllll day to deliver and to receive an email that they\u2019re out for delivery and then another that they\u2019re two stops away is just being irresponsible and not accountable. I had help with our outdoor project Saturday and made a whole day of it only to be let down. \r\n\r\nIn short Unfortunately, you cannot count on receiving your paid products ordered in a timely manner which for this particular business time is of the essence, and Customer service and management seem extremely unbothered to be of much assistance or customer service. \r\nI would not repeat business again due to this and should have went with Lowe\u2019s. \r\nLesson learned. \r\n\r\n\r\nSide note; I have a credit card with Lowe\u2019s - I went with Home Depot because of the sooner delivery time. Again lesson learned."

"Ordered appliances June 2nd. Supposed to arrive June 17th. The delivery company (RAS Logistics out of Johnson City) delayed and rescheduled to June 24th. They brought a truck way too big . Now telling personnel at Home Depot they refuse to deliver my appliances and to meet them somewhere. Like where? It was noted from the beginning to request a smaller truck or one without a lower lift . Our driveway is normal except for a small dip at the end. Please fire this logistics company and get a new one. And Home Depot store in Hickory refused to accept the appliances and bring them to us. How can anyone get anything delivered if they no one will take responsibility. RAS also told Home Depot that blocking traffic. The traffic that went around the truck are my neighbors and we know them. I also had other neighbors there to witness what happened and I\u2019m attaching pictures of our driveway. The issue is just having a different truck with lower lift. FedEx just backed a huge truck up the driveway right after this delivery came. We have had various deliveries from other places such as Lowe\u2019s without a problem."

"Ordered appliances June 2nd. Supposed to arrive June 17th. The delivery company (RAS Logistics out of Johnson City) delayed and rescheduled to June 24th. They brought a truck way too big . Now telling personnel at Home Depot they refuse to deliver my appliances and to meet them somewhere. Like where? It was noted from the beginning to request a smaller truck or one without a lower lift . Our driveway is normal except for a small dip at the end. Please fire this logistics company and get a new one. And Home Depot store in Hickory refused to accept the appliances and bring them to us. How can anyone get anything delivered if they no one will take responsibility. RAS also told Home Depot that blocking traffic. The traffic that went around the truck are my neighbors and we know them. I also had other neighbors there to witness what happened and I\u2019m attaching pictures of our driveway. The issue is just having a different truck with lower lift. FedEx just backed a huge truck up the driveway right after this delivery came. We have had various deliveries from other places such as Lowe\u2019s without a problem."

"Ordered appliances June 2nd. Supposed to arrive June 17th. The delivery company (RAS Logistics out of Johnson City) delayed and rescheduled to June 24th. They brought a truck way too big . Now telling personnel at Home Depot they refuse to deliver my appliances and to meet them somewhere. Like where? It was noted from the beginning to request a smaller truck or one without a lower lift . Our driveway is normal except for a small dip at the end. Please fire this logistics company and get a new one. And Home Depot store in Hickory refused to accept the appliances and bring them to us. How can anyone get anything delivered if they no one will take responsibility. RAS also told Home Depot that blocking traffic. The traffic that went around the truck are my neighbors and we know them. I also had other neighbors there to witness what happened and I\u2019m attaching pictures of our driveway. The issue is just having a different truck with lower lift. FedEx just backed a huge truck up the driveway right after this delivery came. We have had various deliveries from other places such as Lowe\u2019s without a problem."

"Ordered appliances June 2nd. Supposed to arrive June 17th. The delivery company (RAS Logistics out of Johnson City) delayed and rescheduled to June 24th. They brought a truck way too big . Now telling personnel at Home Depot they refuse to deliver my appliances and to meet them somewhere. Like where? It was noted from the beginning to request a smaller truck or one without a lower lift . Our driveway is normal except for a small dip at the end. Please fire this logistics company and get a new one. And Home Depot store in Hickory refused to accept the appliances and bring them to us. How can anyone get anything delivered if they no one will take responsibility. RAS also told Home Depot that blocking traffic. The traffic that went around the truck are my neighbors and we know them. I also had other neighbors there to witness what happened and I\u2019m attaching pictures of our driveway. The issue is just having a different truck with lower lift. FedEx just backed a huge truck up the driveway right after this delivery came. We have had various deliveries from other places such as Lowe\u2019s without a problem."

"\"Fool me once, shame on you, fool we twice shame on me\" so you got me this time but believe me, I will not spend another dime in any of your stores. Spent over $2k in fencing material and went to return 4 unopened brackets and one unopened set of railing left over from project. Total return would have only been $130. Was told by manager of Exeter PA store tonite that \"Our return policy changed in Nov (23) to a \"NO return policy\"and that this is a HD CORPORATE policy change. When I then asked for District Managers name I was told \"We don't know his name\"..\r\n\r\nI spend entirely too much money and work too hard for that money to be bothered with company changes like this for no unnecessary reason. My wallet in my future purchases will state my views. Hope that $130 was worth it to their bottom line later when I take my money elsewhere."