The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,437 Reviews

15 %

of reviewers recommend The Home Depot

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1.7

Based on 1,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a weed wacker and had some trouble restringing the line. I asked them for some advice to remedy this. Their response: ‘We’re not supposed to do this’ ??? What ??”

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Posted 1 month ago

“Terrible customer service.”

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Posted 1 month ago

“Very poor customer service experience. my husband has a Pro Xtra membership, and he is supposed to earn rewards on every purchase he make, but total rewards haven’t even exceeded $40. However, in 2025 alone, we spent over $15,000 — he built a basement and purchased almost everything from Home Depot. The same applies to 2024, yet only a few of my invoices appear in the system.We even sent them just one invoice from October 2025, and its total alone is $1,995. They are unable to find a solution and don’t seem willing to either. We’ve contacted them multiple times. Truly terrible customer service.”

Helpful Report

Posted 1 month ago

“No customer service for refrigerator purchased at Del Ray HD.Held phone 45 minutes hung up on twice.The Store doesn't want to know you after purchse.Indeed our salesperson who sold us a package of what we need is in a different dept everyday could care less and doesn't want to know usn. We have bought more than a few appliances.Will not buy anymore. Had to call headquarters”

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Posted 1 month ago

“Home Depot admitted they installed the wrong countertops in my mother’s home and still refuse to fix it. My mother is a senior citizen who waited over 30 years for new countertops, and now she’s been taken advantage of and left with something she never ordered. Do not trust this company with your home or your money.”

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Posted 1 month ago

“Delivery. Very poor communication and I find it appalling to see full names and addresses of stops available for me to visualize. This opens up security issues in a big way for the consumer. I was told one time frame then another then nothing then by 8pm. Glad I wasted a day on your lack of organization I am done with Home Depot. Saving money here or there is not worth it. I would give a negative star if it was available. My grill better not have one dent or scratch on it. It will go back”

Helpful Report

Posted 1 month ago

“Worst delivery team. Second appliance ordered within 3 months. They kept canceling the delivery and rescheduling. Come to find out the product was backordered after the 3rd cancellation. That would have been nice to know when i originally ordered the product. I should have learned my lesson and not ordered with them again. I was supposed to receive a refrigerator on Sat. between 3-7. At 4:30, I got a message saying they wont be delivering it. Absolutely no consideration and rude. Extremely poor management. Home Depot is stupid for hiring whatever service is doing this for them. They rescheduled for Tuesday. The woman on the phone said it should still be the same time 3-7 for Sat. I told her if its not I don't want it. She said she can't guarantee. It's Tuesday, their ready to deliver at 12:00. I just completely cancelled my order and will be going with another company. No more appliances through Home Depot.”

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Posted 1 month ago

“I purchased a top of the line (Bosch 800) dishwasher from the Home Depot Online. The installation date was cancelled twice, last minute, causing me to loose 2 days of work. Today, the installers came and misaligned the dishwasher to the wall. It sticks out 1" on one side and 1/4" on the other. In addition they chipped the bull nose tile I had on the sink above the dishwasher. Horrible installation quality, reflecting a true lack of professionalism and pride in their work. I will NEVER consider purchasing anything from them in the future. I would advise anyone reading this to choose another supplier.”

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Posted 1 month ago

“I had a very unpleasant experience at your store today. I was looking for cabinet consultation and was told to go to another area. When I went there, no one was available, so I came back to customer service. The cashier then denied giving me that direction and became rude when I tried to explain. I was told to leave the store and that I was not wanted as a customer. This kind of treatment is unprofessional and unacceptable. I would like this incident to be reviewed and addressed properly. I expect better customer service and proper staff training.”

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Posted 1 month ago

“Very bad experience on two separate occasions with appliance delivery. 1st: installed washer never fully connected the water line causing leakage/water damages behind wall. 2nd: I scheduled appliance (washer/dryer) delivery for our rental apartment complex. They never communicated timeframe of delivery, so I receive this random call stating “hey we are here to deliver”. It’s just a crapshoot, disappointing THD has not made this a priority to improve.”

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Posted 1 month ago

“Muy buen servicio y el personal muy atento en especial Laura, Nate y Leslie”

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Posted 1 month ago

“Love the service in the store. As of today, I will no longer order home delivery. They use varies companies to deliver products. Don't back delivery mishaps, you have to deal with delivery company on your own. Company they used today, left over 500.00 worth of flooring ordered (10 cases) on sidewalk landing a condo away from from mine in open area. Never had that happen.”

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Posted 2 months ago

“I normally don’t leave reviews, but I felt like I had to share my experience with The Home Depot delivery team. I ordered flooring, and the delivery was originally scheduled for Tuesday but was delayed to Friday with no notice. I waited all day Friday, and when nothing arrived, I called and was told it would be there by 8pm. I waited until then—still nothing. After calling again, the delivery finally showed up at 6am the next morning, with no communication, in the pouring rain, and the flooring was left sitting in my driveway. When we counted everything, I was missing 8 cases. I had to call again and wait on hold for nearly an hour just to get that addressed. In the end, I had to go into the store myself and pick up the remaining flooring. Throughout this entire process, there was little to no communication unless I reached out first, and nothing was done to properly remedy the situation. I barely received any refund or compensation for the inconvenience and missing items. This was a very frustrating experience and I would not recommend getting things delivered from Home Depot if you don’t have to. The people in the store were very kind when I went to purchase new floors but customer service was very difficult about the entire process and receiving the money I paid for the missing floors.”

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Posted 2 months ago

“Home depot in northern Durham NC very poor customer service. Ask 3 associate s for help with floor roll waited 20mins manger would not even come to the location. A very nice young man that was 3rd associate i had ask had the manners to tell me they did not have anyone to cut the roll.I will not be going back to this location ever again and get better mangers!”

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Posted 2 months ago

“Home Depot is fine if you purchase items for your "D.I.Y." projects. But as far as purchasing appliances, we had the absolute WORST experience EVER with their outsourced delivery company... This was honestly the most unprofessional, aggressive, unfriendly, sloppy, uncaring, messy and inept two delivery men we have EVER encountered! Purchased almost $4,000 set of LG kitchen appliances, the appliances were fine, but every single one was just thrown in without any leveling, centering or care. They even scratched our expensive floor and we have NOT had a return call for almost a week now? They sent a guy to adjust them and he did not even have ANY tools? NOTHING! Had to borrow my drill even? Do NOT use them. My neighbor even told me he had the same two men and they were horrible.”

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Posted 2 months ago

“CAUTION! If you purchase something (compact washing machine) from HOME DEPOT online and not able to use it, they will not accept a return. It is for an RV and must fit in the closet where the faucets are, door opens the wrong way. They have a 48-hour policy. I called and was told they would accept the return and pick up on a certain day and time. Day came and went. When I called again, they said, it was in error that I was told that. Beware and be sure, under NO CONDITION, NO RETURNS”

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Posted 2 months ago

“I purchased a Whirlpool fridge, range and dishwasher. The fridge arrived damaged which was replaced. Three days after the delivery I tried to use the oven. It is completely defective and not working. They have a two-day policy for replacements. I had to call contact Whirlpool and they need to order a part which can take 2-3 weeks to receive so I will have a non working range for over a month. I asked for an exception to be made and a supervisor offered me a gift card.”

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Posted 2 months ago

“They came two hours early so we weren’t ready for them. They set the refrigerator down in front of my bedroom so I couldn’t get out to make sure they did things properly. I will never purchase from HomeDepot again.”

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Posted 2 months ago

“Horrible delivery service. Delivery driver didn’t bother to get out of the truck. He drove slow past my house as drove off. He then lied and said my order couldn’t be delivered. Procedure is they supposed to leave something on the door. Nothing was left on the door because they never get out of the truck. Just be lazy. they refused to come back and told me to reschedule for another week out. It’s obvious that they were too lazy to deliver in the first place so I just canceled my order and bought another washer and dryer from Lowes was able to give me next day delivery.”

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Posted 2 months ago

“Incomplete delivery, avoidable delay, and a lesson for customers I ordered plants and potting mix for a small landscaping project and paid for delivery so I wouldn’t need to visit the store. On the delivery date, the driver arrived without the potting mix. He confirmed it had not been loaded onto the truck and documented this at the time. This left me with live plants that could not be planted as intended. Anyone who gardens will understand that delays like this are not trivial—plants don’t sit indefinitely without risk. When I contacted customer support, I was initially told that the delivery fee could not be refunded because some items had been delivered. That position didn’t reflect the fact that the order—and the service I paid for—were incomplete. Only after pushing back was the situation resolved and a refund issued. My takeaway is simple: • The issue itself was straightforward and avoidable • The initial response made it more complicated than it needed to be • If you find yourself in a similar situation, it’s worth calmly insisting on a fair outcome—because you may not be offered one initially In the end, the matter was resolved, but it required more effort than it should have for a basic delivery error.”

Helpful Report

Posted 2 months ago

The Home Depot is rated 1.7 based on 1,437 reviews