The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,478 Reviews

14 %

of reviewers recommend The Home Depot

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1.6

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dishwasher and waited seven days for the scheduled delivery, but it never arrived. I called customer service, and the representative apologized, explaining that my order had not been processed. She then processed it promptly. On the second delivery attempt, the drivers rang the bell but did not wait. By the time my tenant’s son answered the door, they had already left. On the third attempt, the delivery team finally arrived and dropped off the unit. However, when we opened the box to install it, we discovered that the dishwasher door was damaged. This has been an extremely frustrating experience from start to finish. To make matters worse, this is a rental property, and the lengthy delay has caused significant inconvenience for my tenants. They are understandably upset and have now requested a rent adjustment due to the disruption. I am very disappointed with the overall service and the condition of the product upon delivery.”

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Posted 2 months ago

“Warning for anyone shopping home Depot online, "good luck" once again my purchase was lost in transit somehow. When I called to inquire as to what happened their response was basically " oh well, just cancel it and reorder".?????. Fortunately the same product was available at Lowe's. Price guarantee. "And on time!" Imagine that. Very disappointed.”

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Posted 2 months ago

“I was in the Auburn, CA store for an order that I picked up. I was waited on by Judy. She was great!! I was so pleased by her courtesy, helpful and friendly service. She is an outstanding employee and needs to recognized for her service to customers!!!”

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Posted 2 months ago

“I received a coupon from Home Depot and when I went to use it, I followed all the instructions and they scanned it and it didn’t work and the cashier her responses take it up with Home Depot. I went to customer service and they said she gave me the same excuse saying, I had followed all the rules, but they didn’t know. Take it up with Home Depot called Home Depot wasted 25 minutes kept getting put on hold and one time they said they thought the problem was there scanner gun was a color one and the coupon was black-and-white on my phone that I received from them in my account but no offer to actually fix the problem and if they know that that’s the issue why don’t they fix it before they put people through this plus their staff needs to be trained about customer service not just act rude and just tell people to take it up with Home Depot”

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Posted 2 months ago

“On June 23rd, 2026 we bought an LG washer & dryer from Home Depot. On our first wash the washer made clunking sounds – like there was loose change inside or a zipper on some clothes. That was not the case! We called Home Depot and were told it’s not their problem – it’s LG’s problem. We called LG and the excuses were abundant. Eventually, two guys from LG showed up a few days later. All’s we heard from them, over and over, was that they are not technicians and any weird noise or problem had to be handled by technicians. We again called LG and the excuses were aplenty. Bottom line is that no technicians would be dispatched. What of the extended warranty we paid for. The woman from LG had no record we had an extended warranty. We had to scan and submit the proof of purchase of the extended warranty to the email address we were given. Back to square one. Next, we were told to provide the serial number. That same woman told us it’s not a valid number. We again had to take a picture, scan it, and submit it to the email address. The washer was then verified. Now we were told to take a video, with sound, of the washer making this noise. Until then, no technician would be dispatched. She then ended the call. What excuse is next? What hoop are we supposed to jump through next? So much for buying an extended warranty when nobody is willing to help. In the meantime, we are without a washing machine. Additionally, the woman from LG was short with us and rather rude. How dare we complain of an LG product having problems – warranty or not! We can’t return the washer to Home Depot because they have a 48-hour return policy on LG products. We were told by that woman at LG that we can’t return the washer as LG has a 14-day return policy. So, here we sit with a washer that doesn’t work right and our extended warranty means SQUAT!”

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Posted 3 months ago

“We ordered a set of new whirlpool washer and dryer. . they told us it would take a week. They showed up delivered the appliances scraped my door jam down to the wood underneath, also damaging the dryer vent I thought ok not a huge deal but I did mention it to them no sorry no nothing... I hooked everything up and salad they never installed the dryer legs that was difficult but finally got it done. As I was doing that I noticed a deep scratch across the front bottom of the dryer and washer too . Come to find out through further investigation the deeply cut into the appliances on all 3 slides with their razor knife opening the box .. unbelievable!!?? Called CS they scheduled a replacement delivery for the next week. Ok Well guess what.. YEAH they were the same morons that damaged the original order. This time it wasn't as. Bad though they cut threw the box again and damaged a new product??? When confronted their only reply was do you want to send it back again? I said IDK let me call CS and eventually after 45 minutes on phone they offered a 25% discount ,do we took it .. After all that They apparently Cannot deliver new products without damaging them on delivery. Quality control is extinct. Never ordering anything from them ever. Customers Beware!!!!”

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Posted 3 months ago

“Do yourself a real big favor and never order anything from Home Depot specially, the appliance delivery I’m still in the middle of a nightmare. It took them over a week to deliver my stackable washer and dryer and when the washer got installed, it was broken and the truck driver refused to take the machine back as he is supposed to, according to the sales girl. Now my renters have no working washer and dryer. Now we have to wait longer. This is the worst ever.”

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Posted 3 months ago

“I wanted to rent a truck from Home Depot and change my mind and canceled the rental I never took the truck and the rental manager confirmed that was canceled but I was charged for 3 days and 16 hours I went to the store and they confirmed it but didn’t reverse the charges of 426$ stay away from Home Depot rental save yourself the headache that place is fraud”

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Posted 3 months ago

“Home Depot customer service is as good as their app. It sucks, their customer service people are far too limited to be actual help to customers. If their loss prevention is run the same way then I guess that’s why so much product is stolen from them. I even reported a woman walking right in front of me that had put a Quick Set lock in her purse, I pointed right at her and told them she is stealing and they did nothing. The honest Home Depot customer shoulders the blame for for the dishonest. The biggest part of the problem is at the top.”

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Posted 3 months ago

“The tracking for home depot's delivery is horrible. It has a big bright box that says track your order. Every time you try to track your order.It says bad error. All you will ever know about your deliveries is the expected day”

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Posted 3 months ago

“Came to get some items for a weed eater that was not.mine. nervous of buying the wrong stuff I approach one of the staff name Kyle who right away told me no worries we will get you taking care of. And so I n left with a big smile confidence that I got the right items.I had an amazing experience at the Clarksville Home Depot thanks to Kyle! I was nervous about buying parts for a weed eater that wasn't mine, but Kyle immediately told me, "No worries, we will get you taken care of." He found exactly what I needed. I left with the right items and a huge smile. Thank you home depot for having Kyle in your team!”

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Posted 3 months ago

“Very polite and professional!! Let me know when they were nearby!”

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Posted 3 months ago

“I spoke with a driver who advised me that they were 5 minutes away. I let him know my 40 year old son was waiting, as I am out of town. Before 10:30am, of a 10am - 2:00pm window the driver advised my son he canceled the order and to reschedule, then he left, and I was dealing with customer service about my concern for the driver leaving and refusing to install the stove. Apparently, customer service is not about the customer.”

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Posted 3 months ago

“Wed. afternoon aisle with PT closed off. Guy moving lumber with forklift. Parks forklift shuts it off and starts chatting with his buddy. 4 people waiting to get in aisle. We go in only to be kicked out!! 3 out of 4 left the store!! Guess Lowes gets our business.”

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Posted 4 months ago

“We are still trying to get a refrigerator delivered and installed in our home in Schaumburg, Illinois. When the delivery guys arrived, they determined that our water valve for the water dispenser leaked. We never even noticed since it only leaks when it is shut off and it's always been on. They said they couldn't install and threw our now unpacked new refrigerator with no protection, back onto the truck. The scheduler said we have to wait over a week for the next delivery while the new refrigerator bangs around in the truck all that time. They said there is nothing they can do because the computer doesn't know how to provide any better customer service. This is our second nightmare delivery through Home Depot. We should have learned our lesson after the first mess.”

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Posted 4 months ago

“I ordered a bag of Moss OUT on June 14, then I received a message from Home Depot, saying that the delivery would be delayed by 1-3 days. I did not receive the product or any updated information about my order. Then I called its customer service number on June 22. They said the order cannot be processed and asked me to cancel the order. No apology, no compensation.”

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Posted 4 months ago

“We purchased a frameless shower door installation through Home Depot because we believed Home Depot would stand behind the project and provide support if issues arose. Unfortunately, that was not our experience. The installation was subcontracted to a third-party installer, and the project ultimately required multiple installation attempts, replacement of the glass door, additional modifications, and months of effort before the shower stopped leaking. What was most disappointing was Home Depot's lack of involvement throughout the process. As the customer, I paid Home Depot for the project, so when problems developed, I repeatedly contacted the Home Depot Custom Order Specialist to keep her informed and seek assistance. Each time, I was simply referred back to the subcontractor. I explained that I understood the subcontractor was performing the work, but my agreement and payment were with Home Depot. Despite multiple conversations over several months, Home Depot never took ownership of the issue, never provided meaningful assistance, never followed up on the status of the project, and never advocated on our behalf. Eventually, the leakage was stopped, but only after replacement of the door, correction of a threshold issue, and installation of additional components that were not part of the original design. Throughout that process, we largely felt that we were responsible for coordinating, documenting, and driving the resolution ourselves. I understand that Home Depot uses subcontractors for many installation services. However, when customers purchase a project through Home Depot, they reasonably expect Home Depot to remain engaged when significant problems arise. In our case, that support was missing. While the project was eventually completed, the overall experience left us disappointed. Based on our experience, I would not choose Home Depot for a custom shower door installation project in the future.”

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Posted 4 months ago

“RETURN item .. not credit back to payment..stupid gift card so we have to come back …upset!”

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Posted 4 months ago

“Deryck Roche (PISSED OFF) So the incompetent people Home Depot uses for deliveries called my Property Managements number instead of mine when the delivery truck was close to my address today June 18, 2026. They didn't call my number even though it's on the delivery order, they didn't ring the doorbell but they said they were here even though I've been looking out for them since 8 am through my front window. I need this delivered today, I took the whole day off to have this damn fridge delivered. Order #0242054550 Case # 7903271. The Customer service lady I spoke with, her name is Funke. I need this fridge today!!!!”

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Posted 4 months ago

“Been almost two weeks since I ordered my stove support keeps giving misleading information and just says well sorry and tracking updates for these new schedule deliveries but it never comes I’ve been shopping for years but this has been the worse experience”

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Posted 4 months ago

The Home Depot is rated 1.6 based on 1,478 reviews