The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,319 Reviews

14 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 4th September 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a couple of parts for a sink replacement I was planning for this weekend. Opened the package and the new disposal flange was missing. Contacted Home Depot and the said they would just refund my purchase. When asked how I could get the part for my weekend project, they said they would not reship the part. A refund is the only option. Thank god for Amazon. I ordered the part immediately from Amazon and it will be here tomorrow...in time for my project. Don't plan on ordering from Home Depot in the future.”

Helpful Report

Posted 3 weeks ago

“I've been doing business with them for a long time and I've never had an issue until recently when I say a long time I'm talking 25 years. But when I needed them the most they let me down. I ordered a bathtub and it was not a special order as I understand special order. About a day after I ordered it I decided to cancel the order but it had already shipped. So it shows up at my house a few days later, and I need to return it. After reading the return policy I realized I could probably just take it back to the local store. Well they would not accept it. So I had to initiate a return online and a truck would come pick it up from a secondary vendor of course. Well the secondary vendor was supposed to contact me within 48 hours and they never did. After many calls to customer service they finally picked it up about 10 days later than they should have. Normally this wouldn't be a problem except I am trying to move and I needed the space in my garage. Then I was also having them install a window for me. Will they show up today to put the window in and it's the wrong size! This is after about a four week wait. So now I have to wait for a new window to be made and my house was supposed to be on the market by the end of next week! So yeah when I needed them the most they gave me the most stress and let me down! I might buy paint or something from them but I'm not going to have any kind of major purchases anymore.”

Helpful Report

Posted 3 weeks ago

“Many things, they were supposed to come and finish hooking up the refrigerator no show waiting all day were supposed to be there at 8 am very disappointed I wish we never bought the product from them”

Helpful Report

Posted 3 weeks ago

“I wanted to get windows installed soil scheduled with Home Depot. Been was our sales guy. Took our money real fast but it's been three months.. No windows... No Ben. Will be seeking legal remedies if necessary to get money back and cancel. There's a Lowe's opening up near us. Maybe we'll have better luck with them.”

Helpful Report

Posted 3 weeks ago

“NO.1 RELIABLE EXPERTS IN FUND RECOVERY — HIGHLY RECOMMENDED!”

The Home Depot 1 star review on 27th August 2025

Helpful Report

Posted 3 weeks ago

“I was greeted by Katie as we walked in she is friendly and professional so when we were ready to checked out we went to the pro desk where cashier Katie was, she is very knowledgeable and made sure I had everything I needed asking me questions about my project. We're redoing our garage putting in a concrete floor and rebuilding walls. She made sure I got my pro number in and called for a loader, I didn't have to wait they got me loaded out right away. We've been to Home Depot many time in the last several month for our remodel on both our house and garage.”

Helpful Report

Posted 3 weeks ago

“Don’t order appliances because they will never deliver on time. Always expect it a week later !”

Helpful Report

Posted 3 weeks ago

“I had a reservation paid $150 for a 12 foot box truck from Home Depot Hall Road. An hour before received an email that “of course I didn’t see” that said “sorry canceling your order. We don’t have the truck” (What??) . Then Hall Road said that Home Depot Sterling Heights had one left. I called personally spoke to the man he said “I will hold it for a half an hour. My son left. I called back again, to make sure and he might’ve been three minutes lateand said my son should be walking in at any moment and he said “ yes I see the hold, no problem. Five minutes later, my son calls me and says this guy here says “sorry no truck???? “ Just ridiculous. I was like am I being Punk’d…… I called back again and I said I don’t understand what is happening? In the six minutes, also he was waiting in line for 15 minutes at the counter by the way…… But the truck is now gone?? It’s just unprofessional and I was still very nice…ugh very disappointing, and a serious waste of time of our morning trying to get out of here.”

Helpful Report

Posted 4 weeks ago

“Do not buy anything here go to Lowe’s! I purchased high end LG kitchen package that is still under warranty. My $1800.00 refrigerator/freezer has not worked in 3 weeks. They replaced multiple parts multiple times yet still broken. They absolutely do not care after they have there money.”

Helpful Report

Posted 4 weeks ago

“Purchased over the range microwave to be installed. Installers came and said they couldn't because of Microwave design which was bafoonery. He wanted to leave microwave and us find our own installer which we refused and got entire refund and went to LOEWS who came out and installed less than 30 minutes.”

Helpful Report

Posted 4 weeks ago

“Homedepot delivers suck Once you purchase an appliance They don’t care about you anymore And if you ask for help They always say it’s not on their hands to help you out I am having a hard time getting my appliances delivered Homedepot is more worrying about collecting your money then your satisfaction”

Helpful Report

Posted 4 weeks ago

“They delivered my bedroom furniture, they left outside in a rainy, day before I contacted Home Depot spook with customer service,it’s supposed to be delivery an installation. But the only person showed up just the truck driver with no helpers. I am very disappointed because from morning until afternoon my furniture sitting outside until I could hire 2 guy moved them from outside to my apartment door!”

Helpful Report

Posted 1 month ago

“I wish I could say I was happy but after paying $6,000 our closet is still unfinished. A month after they came to install but found everything was measured incorrectly we now must wait another 5 weeks for proper sized shelving. No offer of a discount . Not even an apology. I will not use Home Depot again for my needs.”

Helpful Report

Posted 1 month ago

“We bought some appliances And the company they use to deliver Is very irresponsible and lack of communication I wouldn’t trust buying things that require delivery from Homedepot”

Helpful Report

Posted 1 month ago

“Subject: Lack of Customer Assistance at Home Depot – The Woodlands (Research Forest Location) Dear Home Depot Customer Service / Store Management, I visited your The Woodlands store on Research Forest on August 18, 2025, and had a highly disappointing experience. I searched for about 15–20 minutes to find the items I needed but had no luck in finding the item or locating an associate. I asked the cashier clerk to make a PA announcement requesting assistance in aisle 15. Though I heard the announcement, no one came to help. I then noticed a young female employee leaning over carpet displays, deeply focused on her phone and texting. She showed no awareness of customers around her, even though I approached her, she remained unresponsive. Despite continuing to look for help throughout the store—including passing by this same employee again in the same position—I never received any assistance. Frustrated, I left and went to Lowe’s instead. This level of service is unacceptable. I hope Home Depot addresses this to ensure other customers don’t face the same lack of support.”

Helpful Report

Posted 1 month ago

“Placed a $6000 order & was told at the pro desk that the brackets did come with the handrail kit when they were delivered there was no brackets my daughter went to homedepot to ask about the brackets & was told they did not come with the handrail kit it was our problem & could order more & she was treated badly by a homedepot employee her name is Kylie she would be better off working in the back were she had no contact with the public it looks like the thousands of dollars we spent at homedepot each year will now be spent at Lowes I tried calling the store for over a hour no one would answer& you would get disconnected”

Helpful Report

Posted 1 month ago

“The absolute worst! This is my 15th call!! The phone disconnects and no one calls back at all . Then when you get a manager they are 1000 times worse.”

Helpful Report

Posted 1 month ago

“After ordering a fridge and ice maker they have been here 5 times to replace or repair. Today the fridge was delivered again and the ice maker did not come with the order, because it was not ordered or delivered to the warehouse on time. Has been turned over to Warehouse manage and customer care team that has still not made everything right. So we are looking at trip # 6 before anything will be completed. The worst customer service I have ever dealt with and would never order from them again.”

Helpful Report

Posted 1 month ago

“Home Depot is no longer a hardware store. Its nothing more than a hobby supply. Staffed by individuals who dont know the difference between a nut & bolt. And they no longer carry every day repair parts like replacement tips for soldering guns that they sell. Capacitors to repair your furnace or ac. O rings to repair your water filter. The last 5 times ive gon to home depot they did not have the things I needed. The locale Ace Hardware 2 miles down the road had them.”

Helpful Report

Posted 1 month ago

“Hay una compañia q vende filtros de agua dentro de home depot son estafadores usan a los ancianos y le venden el producto engañandolos le mientrn y les cobran 10000 dollares y home depot aprueba esto como es posible q aprueben esto home depot una compañia. Insegura se presta para esto no recomiendo a esta compañia ladrones estafadores facistas cuando les reclame q mi padre era un señor mayor con alsaimer home depot m respondio para q firmo Los papeles decir eso d alguien emfermo no compren mas a esta compañia son ladrones estafadores no les importa la personas solo umillarlos como es posible donde quedo el prestigio d esa compañia la demanda va”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.6 based on 1,319 reviews