The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,311 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 4th September 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Significant kitchen remodel underway including new cabinets,fixtures, and appliances. Purchased electric range 7/4/2025 and was delivered 7/11/2025 as agreed. Noticed our choice of range was not compatible with the island location in cabinet design. Drove the 30+ miles to Home Depot store #1404 in Ft. Smith,AR and asked for exception to 48 hour return deadline to return range and purchase more expensive range designed for island location. Was told Vic would have to make that decision and was unavailable, but would call within an hour. Waited all day, called store two times and put on hold for 15+ minutes each time until giving up. Vic finally called about 4:00PM and very directly told me no exception can be made. The range we purchased has not been moved from the delivery position, nor used, nor stickers etc removed. We had purchased lights, plumbing fixtures, and other kitchen fixtures earlier. I acknowledge it was my error for selecting the wrong style range, but I am extremely disappointed in Vic and Home Depot for not considering some exception. I will not be back and will tell others why.”

Helpful Report

Posted 4 weeks ago

“Marie was amazing at the Pahrump Nevada center! So patient and kind we kept changing our mind on a refrigerator and she was so patient. She kept saying don’t worry it’s my job. It is so rare to come across such a beautiful soul. Thank you for sharing this wonderful woman.”

Helpful Report

Posted 4 weeks ago

“I currently have two very young boys at my house trying to install my gas stove. They had to borrow my vice grips. They had to ask me what to do. I had to point out what was the cap. They couldn't even get it off. Really, home depot? I would have been willing to pay a little more to get someone who knew what they were doing.”

Helpful Report

Posted 4 weeks ago

“Trying to call the store for install info for my new garbage disposal /was placed on hold for more than six minutes / call the store again and without answering they placed the call on hold. Very RUDE! They really need help at this store. Poor customer service. Wish I had went across the street at Lowe’s!”

Helpful Report

Posted 4 weeks ago

“The delivery driver was going to drop my refrigerator off on my porch and not in my kitchen.”

Helpful Report

Posted 4 weeks ago

“Placed order for a dishwasher. Email said that I would receive an email to notify when the delivery would take place. Never got it! Call from an unknown number came at 6:36 this morning went to voicemail because we don't answer calls from unknown numbers. At 7:19, according to Ring camera that dishwasher was here. Told the guy that we never got any notification the night before via email as the email said. Asked for 2 minutes to get to the door. Opened the door at 7:22, again, according to the Ring camera, to the truck pulling away! Couldn't believe it. Never ordering anything from Home Depot again.”

Helpful Report

Posted 1 month ago

“So we ordered new kitchen appliances in May as we bought a new house here in West Virginia. Knowing that the appliances needed to be tested within 48 hours we put off the delivery until July after a new gas line was run for the stove. July 28 was the set delivery date between 7 AM and 11 AM. I took the day off work because my husband could not. At 10 minutes after seven my husband received a call saying that they would be there by 7:20. At 8:15 I received an email saying they were not going to deliver. I called customer service and they said that they couldn’t bring their truck up our Driveway. The company delivers in West Virginia every day, but they can’t get to my house even though both UPS and FedEx deliver to my house regularly. They said that they would have to reschedule with a smaller truck. I waited for over 24 hours before finally deciding I’m going to have to contact them to get this rescheduled. Well, they tried to put me off for two weeks. I told him that it was not happening. We had already removed all of our appliances from the house the Sunday prior to the first delivery. So delivery was scheduled for today, which is July 30. I again had to call them for a delivery window at 7:15. The lady told me delivery is scheduled between seven and 11. I again had to take the day off work because they do not deliver on the weekend. I stayed in the house waiting either for a phone call or them to just show up. At a quarter after 11 I decided I needed to call because it didn’t look like they were going to show up again. Customer service said oh they said that they were already there and knocked and no one was home. I told the lady I have not left my house. I’ve been waiting for them. I even called at 7:15 so you think I ran out of my house between 715 and 8 o’clock knowing that these people were coming? The lady apologize to the customer service was very good. She was very kind and very helpful. I will never buy from Home Depot again. This is $7000 in appliances. The lady did tell me oh you do know that they are supposed to install your appliances for you at least the stove. I said they can’t get up my hill and they don’t know how to knock on the door so you really think that they’re competent enough to install a gas stove? I said I don’t think so. I’ll let my husband do that. He’s a whole lot more competent than these delivery people. Home Depot has really gone downhill. I have learned my lesson and will not purchase things like this from them ever again. This is why these big companies end up going out of business for lack of customer service. I will call the Better Business Bureau after I get my appliances and also the manager of the store in which we purchased The Appliances through to let them know about how disappointed I am. We have literally purchased thousands of dollars of flooring, paint appliances, even a lawnmower over the last couple of months. Just very sad.”

Helpful Report

Posted 1 month ago

“Home depo in Riverdale nj has the best staff, i would like to thank, Scott and Mercedes for all there help, best place to deal with, scott is the man😀😀😀”

Helpful Report

Posted 1 month ago

“No regard for the customer. Not helpful at all. When telling them I was going to cancel an order they didn’t care it was no big deal.”

Helpful Report

Posted 1 month ago

“You rock Ms Alina. Very knowledgeable, looked genuinely interested in my project, kind and helpful. Super customer service girl. Would recommend store #0376 Alicia-Lisa”

Helpful Report

Posted 1 month ago

“I have purchased at least 4 appliances and never had a delivery problem. My most recent purchase of an expensive dishwasher was a nightmare. I have restrictions on my availability and asked for an accommodation. I was told it could not be made. I am closing my account and going to Loewes ….”

Helpful Report

Posted 1 month ago

“Contacted Customer Service to change wrong delivery address 14 hours before purchase was shipped. I was told not possible and order had to be cancelled. I cancelled the order. I then saw the order was still active and pending. Called 2 more times (out of country “customer service”) who said “hope for the best” and suggested I commit fraud with my bank saying I never authorized the charge then denied my request to speak with a supervisor. 24 hours later my order was shipped 3 states away, I’m billed for it, and no response from Home Depot. Ship at Lowe’s”

Helpful Report

Posted 1 month ago

“I placed an order on July 19, 2025, which indicated it would be delivered on July 20, 2025. Three days later, I still haven't received it. As soon as I receive it, I'll return it to the store, as I had to pay again for the same item at another store. Bad services!!”

Helpful Report

Posted 1 month ago

“Just purchased a 8x8 tent for my sons football game’s surprised to see price markup difference on the website it says 80$ I payed 116$ in store when I asked cashier why it was such a difference she said she didn’t know that happens a lot ? I have seen this tent at other stores for a lot less I wish I would’ve received better customer service at sunrise home-depot today basically fell as if I got ripped off.”

Helpful Report

Posted 1 month ago

“I ordered flooring online from Home Depot and paid extra for special delivery expected July 15th. I’m 9 months pregnant, my husband just had surgery, and I had contractors scheduled the next day to begin installation—everything was coordinated around this delivery. Instead, I spent two full days chasing down answers. I called six times, was given inaccurate delivery windows, and never received clear updates. On July 16th, I was told I was “next in line” and that I’d get a call from the driver. The app even showed real-time tracking. Then it suddenly switched to “missed delivery” with no call, no attempt, and no explanation. I’ve spent hours on hold, had multiple calls dropped when asking for a supervisor, and still received no follow-up—even after being told the issue was escalated. I was promised discounts (which barely cover the added stress and wasted time), but no one seems to actually be able to resolve anything. This has caused major delays, financial inconvenience, and emotional stress during an already vulnerable time. Home Depot’s delivery coordination and communication systems are broken. I will never order from them again and wouldn’t recommend anyone else do either”

Helpful Report

Posted 1 month ago

“I paid $120 for a scheduled delivery from Home Depot, plus a $30 "express" fee to ensure it would arrive this morning between 10AM and noon. At 9:15AM — before the delivery window even began — I received a message saying the delivery had “failed” and needed to be rescheduled. I’ve now spent over 45 minutes on hold with customer service, after several failed attempts to speak to someone. No one can tell me what happened, and no one seems able to help. To make things even worse, when I tried to cancel the order, I was told that I have to go in person to the store — which is 45 minutes from my home. Seriously? In 2025? This has been an absolute nightmare. I planned my whole day around this delivery, and now I’ve lost time, money, and patience. I’ll be shopping at Lowe’s from now on — at least they treat customers with basic respect and don’t leave them stranded with zero accountability. Do better, Home Depot. Much better.”

Helpful Report

Posted 1 month ago

“On Friday, July 11th at 4:10 pm, I purchased 20 bags of brown mulch and I was told bt the cashier to go around the side to pick them up. He said someone would be there to load them for us. We waited there for someone to load 20 bags of mulch in our truck. After waited there for 5 minutes. I walked inside to the cashier and he said that someone would be outside shortly. I waited for an additional 15 minutes. So I got frustrated and starting loading them in my car myself. After I had almost finished loading them in my car. Two Home Depot employees came out after 34 minutes and helped me load the last 4 bags of mulch in my car. Poorest customer service ever. They didn't even offer any kind of compensation for the time I waited.”

Helpful Report

Posted 1 month ago

“I was told in the store during the purchase of the refrigerator that delivery could be after 5pm. The delivery truck showed up at 11:40 am. Called customer service and was told no delivery after 4. If my wife didn't love that refrigerator I would take time off and get my refund today. Now the refrigerator is on the truck the rest of the day. There's no way they can come back today. I am done with any type of major purpose. Unless I have to, I probably will never be in one of there stores again.”

Helpful Report

Posted 1 month ago

“Bought a refrigerator. The refrigerator arrived on time. So this is where the frustration comes. They said they would install the waterline to our fridge. When the guys showed up they said no, they don't and left. So we got a plumber to do it. The plumber came and did his job but there was a problem. The idiots who delivered our refrigerator forgot to leave the waterline tube that was supposed to come with the refrigerator so the plumber couldn't finish the job. We called home Depot and they apologized and said they would come back and INSTALL the waterline for us. On the day they were supposed to show up they didn't. I was understanding since they might be backed up because it was Monday, the week after July 4th so maybe they're busy, who cares. The next day, nothing, so we called them and they said we never scheduled for a monday... Okay? Whatever let's just schedule another day then. 2 days later a representative for home Depot shows up with our waterline, hands it to us and leaves. I asked him he's supposed to install it and the guy said installation wasn't scheduled... Are you kidding me? If I needed just the waterline I'd order it from Amazon or whatever. So now it's been 2 weeks since we had our new refrigerator with no functioning water. we called them and they said they can't get anyone out to us for another 4 days, frustrated we wanted a refund but weren't able to. So we reluctantly asked for them to send someone to install the waterline and then suddenly its 6 days instead of 4.... What? How is that possible. Within the same phone call that lasted not even 10 minutes home Depot's schedule filled up 2 more days?.... You know what? Whatever. I don't care. Moving on, anything I need in the future I'll be buying from Menards. I wanted to leave a review on home Depot's website but after reading their rules for posting a review on their website it says they reserve the right to modify, or delete any reviews made. Jeez, no wonder their review rating is 4.5 and not below 2. What a scummy move.”

Helpful Report

Posted 1 month ago

“I bought a storm door not even a year has passed. my door closer broke caused by a strong wind, called and talked to Sandra ext 415 in San Antonio, she told me that yes I still have warranty but due to the fact that the door was opened when the damages occurred the warranty will not cover those damages. still confused by her decision in telling me that the warranty is not covering damages..”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.6 based on 1,311 reviews